Stay Lab Taksim

Recent Reviews: 607

• User:H G

  Trip type: Solo travel

  Cyber security issues with hotel staff and residential guests

  29 Nov 2025

  Staff and guests entered room without permission with do not disturb sign .....,.........................,........ Ryan Scott, General Manager at Best Western Premier NYC Gateway Hotel, responded to this review Good Afternoon,Thank you for taking the time to share your concerns. I sincerely apologize for any stress or discomfort this situation caused during your stay.After receiving your feedback, we conducted a full review of security camera footage and door activity for the duration of your stay. Our records confirm that no staff members or other guests entered your room at any point. Additionally, our logs show that you had declined housekeeping service and placed a Do Not Disturb sign on your door, and our team fully respected that request.We take guest privacy and security extremely seriously, and I’m truly sorry that you felt otherwise. If there is any additional information you can provide that may help us understand your concern more clearly, please feel free to reach out directly.Thank you again for bringing this to our attention.Kind regards,Ryan ScottGeneral Manager

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• User:VeronnieL

  Trip type: Couples

  Perfect for visiting family nearby.

  22 Nov 2025

  When in Jersey City to visit family, this is my preferred hotel. It is convenient to the turnpike and to those I visit, both in JC Heights and Nutley. It is also convenient to Manhattan.Since we only need a bed, the rates are reasonable; the rooms are clean and comfortable. Staff is always friendly and accommodating. There's a full bar for a nightcap.

• User:Jumby15

  Trip type: Family

  Lovely place rude staff

  29 Oct 2025

  We stayed here whilst in New York City and the parking, location, rooms and everything is fantastic and all like brand new.Room and beds are very comfy with a big tv with all amenities and a great bathroom.We went to breakfast first day for a rubbish cheap breakfast at an exorbitant price and when went to get a coffee it was empty 👍When asked when more was coming lady spoke in Spanish which I understand and when answered gut a large sigh and marched into kitchen to be told would be 10 minutes (great)BUT you can buy one 🤷‍♂️Anyway next morning went down and guess what? No coffee AGAIN and still more Spanish muttered ¡Dos días seguidos y de nuevo sin café y entiendo lo que estás diciendo!A look of horror on their face and then acted nicely!So off we went to the Carnegie diner and cafe for a better breakfast at a fraction of the cost

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• User:Beverly T

  Trip type: Couples

  Gives you the ick

  21 Oct 2025

  The only reason we stayed was for the proximity to the Lincoln Tunnel and the shuttle, which you book and pay for yourself .The overall impression was macabre. Ryan Scott, General Manager at Best Western Premier NYC Gateway Hotel, responded to this review Dear Beverly T,Thank you for sharing your experience, and I’m truly sorry for the poor shuttle experience and the overall impression you described. While the shuttle is a third-party service that guests book and pay for directly, your feedback matters to us, and we will share it with the shuttle provider to help improve reliability and communication.We strive to deliver a comfortable, welcoming stay for every guest, and it’s clear we fell short. If you’re willing, I’d appreciate any additional details about your visit so we can address specific concerns and make this right for future guests. Please contact me directly at rscott@wnwhospitality.com.Sincerely,Ryan ScottGeneral Manager

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• User:FELIX O

  Trip type: Solo travel

  Monthly Business Travel To New Jersey

  06 Sept 2025

  The hotel staff are exceptional from Check In to Check Out. The Housekeeping Staff always ensure the rooms are clean on check in and on a daily basis. Breakfast is awesome, Hot Fresh Breakfast Daily.