tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Hometurkey

Surmeli Hotel Istanbul

images

View Gallery

image url
image url

Surmeli Hotel Istanbul

locationNew City, Istanbul

Share this Dealshare

About  Surmeli Hotel IstanbulAbout Surmeli Hotel Istanbul

Location

Centrally located in the tourist and shopping quarter of Istanbul, this conference hotel is a perfect starting point for exploring a wide variety of sightseeing trips in the metropolis.

Facility

The hotel has 203 non-smoking rooms, which are located on 13 storeys and are reachable by 3 lifts. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels.

Sport

The fitness rooms are perfect for a comprehensive workout. There is a wellness area with a spa, a hammam and a solarium and, for an additional fee, a sauna, a steam bath and massage treatments. A dance club offers fun and entertainment.

Meals

Various dining options are available, including a restaurant with air conditioning, a café and a bar. Catering options include half board and all-inclusive. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Payment

The hotel accepts payment by VISA.

 Amenities at Surmeli Hotel Istanbul Amenities at Surmeli Hotel Istanbul

  • Facilities

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Nightclub

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

    • -

      Enhanced cleaning programme

    • -

      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      Medical teleconsultation

    • -

      Sanitiser dispenser

  • Meals

    • -

      à la carte Dinner

    • -

      à la carte Lunch

    • -

      All inclusive

    • -

      Breakfast Buffet

    • -

      Half Board

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Gym

    • -

      Massage

    • -

      Sauna

    • -

      Steam bath

    • -

      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

78

Very Good

95

Average

72

Poor

35

Terrible

54

Recent Reviews: 334

  • User:Irem A

    Trip type: Family

    Horrible!

    rating11 Apr 2026

    Very disappointing experience.From the moment we arrived, the staff were unhelpful and dismissive. Instead of resolving an issue with our booking, they pushed the responsibility onto us and offered no real support. Even when we asked to speak with the manager, nothing was handled professionally.The attitude at reception was particularly rude, which made us feel quite uncomfortable during our stay.On top of that, the overall quality of the hotel did not match the price. The breakfast was especially poor and lacked basic quality.There are many much better hotels in Istanbul for the same price. I would strongly recommend choosing somewhere else.
  • User:Peter W

    Trip type: Solo travel

    Not the five-star experience advertised

    rating24 Jan 2026

    I chose this hotel for my final night in Istanbul before a long haul flight back to New Zealand, based on its five star rating and how it is presented online. I was expecting a quiet, comfortable and premium stay. Unfortunately, the experience fell well short of that.Before arrival, I requested a non smoking room, a higher floor, and an airport transfer. The transfer was clearly listed on the reservation with my flight details. On arrival at the airport, there was no driver, no signage, and no contact from the hotel. I spent a significant amount of time walking around the airport trying to locate a transfer that simply did not exist. Multiple emails had already gone unanswered, and the hotel does not use WhatsApp like most properties now do. After a long international flight, I had no choice but to organise my own taxi.When I arrived at the hotel and raised this at reception, I was told they do not check the email address listed on their own website and booking documents. There was no apology and no meaningful explanation, despite the transfer being clearly stated on the reservation.Check in was slow and impersonal. There was no sense of welcome or service you would normally associate with a five star property. I was given a smoking room despite requesting non smoking. Although staff said this was not an issue, the room clearly showed long term smoking use, including an ashtray, yellowed fittings, and visible wear.The room itself was clean and the bed was comfortable, but the condition was tired and dated. Peeling wallpaper, marked flooring, and worn finishes made it feel far removed from anything resembling a luxury hotel.Noise was a major issue. Sound insulation was extremely poor. I could clearly hear footsteps and movement from the room above, noise from the corridor, and constant traffic outside throughout the night, even with the window closed. I have stayed in many hotels internationally, including lower rated properties, and this was among the worst for noise.Staff interactions throughout were cold and dismissive. Even basic expectations such as complimentary drinking water were not met, with additional water being charged despite the tap water not being drinkable.This hotel might be acceptable for a very cheap one night stay with low expectations, possibly for people attending nearby medical clinics. It is not suitable for anyone seeking a genuine five star experience.The main issue is the misrepresentation of the hotel’s current standard, combined with poor service and a lack of attention to basic guest experience, starting from the moment you land.
  • User:Claire K

    Trip type: Solo travel

    not the best

    rating07 Jan 2026

    The hotel rooms are filthy not the standard that one would expect in such a lovely country the walls are paper thin soyou can hear next door
  • User:Safari57137588085

    Trip type: Business

    Stay away from this hotel

    rating30 Dec 2025

    Bad location - polluted air, noisy main road in front of the hotel and construction works under my window. The reception doesn’t provide wi-fi before you check in after 2 pm. The breakfast is simple and they can’t service you, if there are more than 5 people in the restaurant. I paid crazy money for this room as you well see everything is old, broken and the smell is disgusting. I don’t recommend. Simply choose another hotel. Last year I was at Crowne Plaza Istanbul Tuzla Viaport Marina By IHG and the hotel is simply phenomenal for the same amount of money. I am very dissatisfied and disappointed from Surmeli hotel. Far away from a 3-star hotel and what about 5 stars…. ☹️
  • User:Samuel R

    Trip type: Solo travel

    Great food and Experience.

    rating17 Dec 2025

    First time I've been to Istanbul and the hotel and buffet experience is wonderfully would highly recommend. The kitchen manager Kazim runs a very lovely experience. The food is great. 10/10.

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews