Sveo Istanbul Otel

Recent Reviews: 23

• User:Xenia S

  Trip type: Solo travel

  Simply bad

  26 Aug 2024

  My stay in this hotel was one big fraud, I wouldn't recommend it to anyone.The main problem is that the staff speaks very poor English to the point of not understanding basic questions, but instead of admitting it they will simply NOT DO what you asked them for or misinform you or forget. This created a lot of frustration for me.First, when I asked about the laundry, I was told it's 90TLR per laundry. But they charged 1300TLR at the end, which I can only deduce that it was 90TLR per clothing item.Second, I asked to wake me up at 4:30am because I needed to go to the airport and payed for the shuttle in advance.Well, no one called to wake me up and the shuttle didn't come so I relied on my own alarm (which thankfully worked) and had to catch a street taxi which fortunately there are a lot in Istanbul. I ended up showing directions on my phone on google maps to the driver who had no clue where departures terminal was.The first room I was moved in had a wet trash basket on the table and AC dropping into it, and I found pubic hair on the toilet seat although it was wrapped in a "hygiene guarantee" stripe.The AC couldn't be fixed so I was moved to a smaller room.Overall the hotel feels filthy, the lift regularly stunk.The "hamam" of the hotel is terrible as well. It's basically a poor Thai massage, with a very negligent attitude towards customers. The hamam room is cold and the Thai lady is washing you like a piece of furniture. No water/tea/coffee is offered at any point.I highly recommend walking 8min to Vezneciler Hamam which is cheaper, much closer to a real Turkish hamam and overall is a pleasant atmosphere.The only good thing I have to say about this hotel is the location, indeed close to everything you typically want to see in Istanbul. However, the area is full of hotels, and most likely you will have a better shot staying in any of them.

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• User:Terra I

  Trip type: Solo travel

  Poor hospitality experience

  10 Nov 2023

  Where do I begin, to express the amount of troubles I had with Carlton Hotel Istanbul.At the check in, receptionist made mistake, charging my account twice for the stay. After I notice that, I went down to show him that mistake have been made on my account and there was a duplicate charge for my stay.He was keep repeating that he done nothing, I asked two other receptionists if they could correct the mistake, but they were kinda getting angry, I asked for manager but he/she was never seem to be there.Long story short, manager promised refund by email,but I never received it. Have to do chargeback trough bank to get my money back.Only good thing I find about this hotel is location.Generally, it's very dark everywhere, hallways, entrance, breakfast room.My room was not properly cleaned.AC not maintained, very loud, TV was working first 2 days, after that was gone.There were holes in curtains, I presume from cigarettes, as on the windowsill there was a lot of ash.Carpets were desperate looking, furniture as well.Cleaning staff was nice, they left fresh towels every day and toiletries, but cleaning was not up to standard for 4 star hotel.Bathroom is small, sewage smell from toilet, shower was leaking, bathroom was full of water after every shower.Breakfast room was very dark, you can barely see what you are eating.Food had strange taste, juices tasteless, some of them very sugary.Coffee was fine.There is a tipping box in breakfast room, but it is self service, so I don't quite understand the concept of that.I really cannot understand ,how is this hotel classiffied 4 star.I stayed in 2 Carlton hotels before in different countries, and they were spotless.I should have trusted reviews of this hotel, and not made booking ,solely relying on the name of it.Do yourself favour and book better place to stay.Istanbul is a beautiful city!

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• User:angelmad85

  Trip type: Friends getaway

  Bad experience, awful hotel

  22 Aug 2023

  First the positive parts:Good selection at breakfast and great location.Now the negative:Small-narrow rooms, AC failed every now and then, it either had too much power or for no reason started to boost heat at 40ºC (in summer) which turned our room into a hammam. We asked the staff to fix it and they did...after we called 3 times and the situation, at 11 pm, was unbearable. Then we stayed at a different room on the second floor.. it was hard to walk with our luggage as there wasn't any space for it in the room, plus we had a window and an outside glass door that connected directly to a dark alley. The door had a chain but still it felt unsafe and noisy. We won't be staying again here.Our breakfast was included but we were leaving at 6 am so we asked the front desk if we could have some early breakfast / somthing just to nibble before leaving the hotel. The front desk told us it would possible but maybe not, that we would find out at 6 am !? Then of course at 6 there was nothing ready. (We were actually in a tour and the people staying at other hotels in the same street in supposedly to be hotels of inferior category but they got their early breakfast boxes).Horrible place, stay elsewhere.

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• User:617ashishb

  Trip type:

  Hotel from HELL.

  07 May 2023

  The hotel and staff are horrible, breakfast is only good for a glass of water, they don't do any omelette or proper breads and staff is really rude.On the top rooms are dirty, concreted walls and carpet are really filthy. Bathrooms shower are like 1 sq metre where you can hardly move, it's better to spend another 20 pounds to stay in a better hotel,only point they get is for their location. The pic attached is of night Dury manager who was not only rude but had no training in customer service, totally frustrated guy, never had any kind of this horrible experience. Moreover they don't give you water everyday or even tea jn room service that's their policy which is not mentioned anywhere. Staff are just road side horrible individuals who are not at all trained. Hotel is just working due to its location.

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• User:398charleyh

  Trip type: Couples

  Hotel from hell

  20 Apr 2023

  Terrible - we were scammed by the reception staff as we left the hotel. We asked them to order a taxi and upon leaving were told to pay the reception staff for it, who would then pay the driver the fee (receptionist was older with chin length hair). We got in the taxi and he started driving away only to confirm it was x amount. We told him we had paid the reception staff, as instructed, he then pulled over and ran inside angrily. Thankfully he managed to get the money back, however the reception staff conned us out of £10 worth (in Turkish money) as they gave him less than they’d told us it would cost. As soon as we arrived back in the uk we called our travel agent, who then raised it as a complaint with the hotel, who classically denied any knowledge of this. Nothing was resolved. Also had a terrible experience with staff and guests chain smoking in the hotel despite it being illegal (staff confirmed it was) which led to my partner having an asthma attack and me (who has no breathing problems) struggling. Don’t stay here.

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