Red House

Recent Reviews: 859

• User:LolasAvocado

  Trip type: Couples

  Weekend trip

  03 May 2026

  Room is stunningly pretty. It truly looks exactly like how it is depicted when booking. The color and aesthetics are pretty. Hallway I thought had some tasteful art deco designs.Staff is a 12 out of 10. Valet super nice and helpful, check in and front desk staff always efficient and a delight to deal with same for housekeepers or any other staff we met along the way.This is the only hotel I have stayed at in the States that I think their bathroom is about comparable to ours at home. There is a separate space for the commode which offers some nice privacy if 2 are sharing the room. Housekeepers were adorable they placed out toiletries on emerald green cloths on the counterI truly believe the prettiest place in Charlotte to see the sun rise is at the indoor pool and spa area. It is gorgeous. Love that the pool area is more spa pool vibes with spa music. Hot tub is turned on by a button panel on the wall. Inside the hot tub there is a place to turn up or down the intensity of the jets. The hot tub has pretty colors in it from the underwater lighting. There is a great array of seating without feeling crowded. Meticulously cleaned. Like any time of day the indoor pool space was clean. I do like what they use instead of chlorine it was more gentle on my hair and skin.TV is a bit below average. Streaming speed is pretty slow. Limited on which streaming services that can be accessed. Additionally, the volume jumps a lot like the tv can be unable to be heard you turn the volume up and it is good. Then a second later it is super loud. Spouse said most modern tvs have an auto feature that manages this. But this is on Marriott and not the hotel as with some research it showed this is a pretty common issue most folks have about the tvs. We are buying a Roku stick to try and use in the future to access other streaming services we pay for at home.The beds are better than other hotels in the Marriott family but spouse and I still find them a bit uncomfortable. I would like to have them a more memory foam material than the spring with pillow top.Wardrobe was awesome it is a nice size. Lights up when the doors are opened and has a pretty floral scape along the back of it. I was able to keep my carry on sized suitcase in there. Spouse was able to hand my dress and his sports coat and pants for event we were going to.Room had plenty of counter space in the room and bathroom. This was great.Oddly there seemed to be drums that started playing outside at like 9am on Saturday that woke us both up. There was a wedding going on that weekend and I know they had some breakfasts not sure if there was maybe a morning ceremony too? Noise didn't last super long but woke us both up. The windows you can hear a fair amount of noise through from the street.Ordered room service I think 3 times. Very excellent experience each and every time. Each item was cooked perfectly and things like grilled chicken breast were still juicy and not overcooked.My K Lounge review will be separate from hotel but same 5/5.We enjoyed our stay. Staff and overall care of the hotel cleanliness wise made it even better.

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• User:Brian N

  Trip type: Friends getaway

  Great location and room, but loud

  04 Apr 2026

  The room was so nice with the couch and little tables. The bathroom so nice. Breakfast was good and the fitness facility was exceptional.The only frustration was that we were told someone spoke of the street acoustics on the road in front of the hotel, so all through the night there were cars and motorcycles revving past. That has to be corrected.

• User:IanG762

  Trip type: Couples

  Good location

  14 Feb 2026

  We stayed here on our first night in the US. The staff are very friendly and helpful. That makes such difference to a stay. Up early and into the empty pool for a few quick lengths before breakfast. A good choice, well served at a reasonable price.

• User:faye g

  Trip type: Family

  Hardworking staff, poor management.

  09 Feb 2026

  Stayed in Ritz Carltons all over the world. Stayed two nights here with my adult daughter. Hardworking staff, poor management. This feels like a Marriot at best. Got a room facing Trade street- noisy but ok, it being the city- but also facing a bright LED sign advertising Spectrum taking up the entire length and width of the window from the room day and night. Felt like being in Tokyo, except the drapes did not cover the moving images at night. I immediately asked to change rooms, was told they'd get back to me. Next day, I checked again, desk said "computers are down, we'll get right back to you!". Nothing. Also didn't love that wifi is an added cost daily. Sophia Shumpert, Marketing at The Ritz-Carlton, Charlotte, responded to this review Thank you for sharing your experience with us. We're sorry to hear that your stay did not meet expectations and appreciate the detailed feedback about your visit. It’s clear that certain aspects, such as the room location, the LED sign, and your request for a room change, made your stay less comfortable, and we regret that you felt your concerns weren’t adequately addressed. We also note your comments regarding the WiFi and overall management. Your observations are valuable, and we’ll ensure they are shared with the appropriate team to help improve the experience for all our guests. Thank you for taking the time to bring this to our attention.

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• User:Albert M

  Trip type: Family

  AWESOME

  30 Jan 2026

  We just finished our overnight stay here for the second year in a row, it was amazing! The rooms are completely renovated and beautiful! The staff is very welcoming and nice! We’ll definitely be back next year!