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The Craton Hotel

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The Craton Hotel

locationNew City, Istanbul

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About The Craton HotelAbout The Craton Hotel

Location

This hotel is located in the centre of Istanbul.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. 3 lifts and wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most units have a sea view. Rooms have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, an alarm clock and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. Alcoholic beverages are available.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at The Craton Hotel Amenities at The Craton Hotel

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

    • -

      Aerobics

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      Children's Pool

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Steam bath

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Bus Stop

80 m

Taxi Stand

100 m

Pharmacy

110 m

Park

230 m

Hospital

270 m

Subway Station

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

143

Very Good

20

Average

7

Poor

12

Terrible

14

Recent Reviews: 196

  • User:Lyudmila K

    Trip type: Solo travel

    would like to share a sincere and heartfelt review of my stay at The Craton Şişli.

    rating16 Feb 2026

    From the very first moment, the front desk team made me feel truly welcome. They were always kind, friendly, and ready to help with any question or request, creating a warm and comfortable atmosphere throughout my stay.I would especially like to thank Melih and Enes. Their professionalism, genuine care for guests, and positive attitude made a real difference. They were attentive, thoughtful, and sometimes it even felt like they could anticipate my needs before I mentioned them. Thanks to them, my experience at the hotel was smooth, pleasant, and memorable.

  • User:Compass12503034338

    Trip type: Couples

    Lovely and clean Hotel

    rating02 Feb 2026

    We went to Craton Hotel and it was very nice and clean. The massage (spa) was relaxing. The hotel is nearby the mall and also nearby the subway. So you can go everywhere you like to go. And the food delicious.

  • User:Parandi

    Trip type: Couples

    Perfect location, good hotel

    rating14 May 2025

    The hotel location is perfect, less than 200 meters from the metro and behind Cevahir mall, rooms are clean but small, good service for breakfast, also good cafe, according to the price i can say its a good hotel but i dont suggest you the restaurant Selçuk Uslu, Müşteri Hizmetleri / Ön Büro at The Craton Hotel, responded to this review Dear Valuable Guest,Thank you for your nice comment and for choosing The Craton Hotel in your Istanbul trip. We are very happy to hear that you were satisfied with our team and service. We hope to have the chance to welcome you back to our hotel as soon as possible. Best regards, he Craton Family

  • User:Ali S

    Trip type: Family

    Choose hotel according to your expectations

    rating12 Apr 2025

    I stayed at this hotel for five days. Honestly, what I experienced was quite different from what I had imagined for a 5-star hotel. Especially the entrance and lobby were not up to 5-star standards at all (lack of a beautiful hotel entrance area, no taxi ramp, no elegant and pleasantly scented lobby befitting a 5-star hotel).Strengths:- Polite, friendly, and caring staff (especially a housekeeping staff member named Seher, who was very kindly with us)- Good service upon request- Clean and tidy rooms- Comfortable bedding- Convenient access to shopping centers (especially Cevahir Mall), currency exchange, pharmacy, etc.Weaknesses:- Bathroom towels were not sterilized (they were just rolled up and placed under the sink)- The toilet and bathroom in standard rooms were small (especially the bathroom, which also lacked a clothesline)- Breakfast lacked variety and didn’t meet 5-star hotel standards (it was more like an average 4-star hotel)- No scale available for weighing luggage- No luggage wrapping service at checkout- No in-hotel store, currency exchange, etc. (which would typically be expected in a 5-star hotel)Conclusion:This hotel could be categorized as a 4-star hotel by international standards. However, if you're looking for good location, clean rooms, and reasonable pricing, this might be a good option for you. Lastly, I would like to thank the hotel staff for their kind behavior and sincere cooperation. Selçuk Uslu, Müşteri Hizmetleri / Ön Büro at The Craton Hotel, responded to this review Dear Precious Guest, Thank you very much for staying at The Craton Hotel and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at The Craton Hotel in the near future. Best Regards,The Craton Family

  • User:Yara O

    Trip type: Couples

    Terrible

    rating12 Apr 2025

    The hotel was not helpful at all, we asked for umbrellas they are not available, we asked for a scale for the bags its broken we asked for location help they don’t know, we asked for towels they brought the wrong one, when we checked out they claimed we used the the nuts treats which we did not the room service probably did, at the end they let us sign a paper that we did not use it, a 150 euro went missing…. And at the check out they did not give us the 100 euro we paid as insurance as we forgot to ask for it… Selçuk Uslu, Müşteri Hizmetleri / Ön Büro at The Craton Hotel, responded to this review Dear Guest,Thank you very much for staying at The Craton Hotel and sharing your review. We really appreciate your feedback, which will help us continually strive to improve our services and facilities. We have addressed these issues with our staff and we hope you will visit us again and experience a higher level of room service the next time you come to this area. We hope you have the opportunity to stay with us at The Craton Hotel in the near future. Best regards, The Craton Family

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