The Reina Istanbul

Recent Reviews: 17

• User:Meustace

  Trip type: Family

  Awful. Do not stay. If you have booked, cancel!

  08 Jul 2024

  The hotel is awful. After 18 years of pretty adventurous traveling, it has been the worst experience of a hotel. The small angry man at the front desk does not speak English and refuses to look at Google translate. We booked a quadruple room. Instead we had a double room with two extra mattresses thrown in. The beds were dirty and had a sheet on top of them. The room was dirty. The air con didn’t work (even by day 4). This meant a real lack of sleep in the hot summer. There was no fridge as advertised; we needed one for medication. Breakfast is in a dark basement. No hot water for coffee days 2-4. Bad looking tomatoes, cucumber and dry bread… it started late. Making beds / fresh towels etc is only for every 3rd day. Yapping dogs woke us up at 7am each morning. The only person who spoke English said the photos on the websites are not correct because “that’s advertising.”Please don’t stay.

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• User:Curiosity12532259282

  Trip type: Couples

  Location is great

  24 Dec 2022

  The location is great, it is near Bazzar, Blue Mosque, Basilica Cistern. The people that work in the hotel are very nice, helped with everything.. Selim especially helped with a few requests we had like additional towels, cleaning service, ordering a taxi, instructions on how to get to some places in the city.

• User:esmaat2022

  Trip type: Friends getaway

  Our horrendous stay at the Reina hotel Istanbul

  23 Oct 2022

  We booked for a whole week to stay at the Reina Hotel. The first room we were placed in was filthy, there were hairs all over the bathroom and black filthy residue of something. I made pictures of everything, you van see them down below. We asked for a cleaner room to be placed in, after a while we got a new room witch was still dirty, we eventually just put up with it. There were stains over de bedsheets and the floors and walls were dirty. Nit to forget, we found a few bugs in our bedsheets. After a few days we noticed that our room wasn’t being cleaned. We had to ask and get our own toilet paper en ask for new ‘fresh’ (not at all) towels. We went to the lobby and asked friendly when the cleaning lady would come, they promised us multiple times but these were all lies. Our room was not cleaned for the whole week, and the people working there were not interested in keeping there customers happy at all. They didn’t care, and wouldn’t make a compromise for us since we stayed in a dirty room all week. We do not recommend this hotel for the price your paying!!

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• User:mechhawoui

  Trip type: Friends getaway

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  25 Oct 2021

  I booked twenty days, the hotel and the payment of course and in advance from the first night we found insects in the room everywhere on the pillow, bed, towels and sheets. We photographed everything and spoke with the hotel management, but the response was that they kicked us out of the hotel and cursed us very badly and they did not give us the money we paid And what is estimated at four hundred US dollars, we have been defrauded. It does not conform to the specifications written on the Internet. The hotel has three buildings, each building in a name, but one administration.

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• User:andreiasF2119KH

  Trip type:

  Very good experience in hotel Reina!

  16 Apr 2021

  I highly recommend this hotel!! I had a really great experience with the services I received in this hotel!! The receptionists were really nice and always available to help. Special thanks to Selim who was really helpful in helping me to take the covid test at the hotel very quickly!!The hotel is located in Istanbul city, quite close to the main attractions of the city, also very close to laundry and supermarkets.Thank you

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