Vertu Hotel

Recent Reviews: 840

• User:NorthStar53239833461

  Trip type: Family

  A Five Star Experience

  01 Jan 2026

  We spent a day and half at this hotel over Christmas and absolutely loved every minute. This location is modern and stylish and the staff are polished but also very warm. We enjoyed the Club Lounge and amenities. All were top notch.The staff are so kind and charming. Josh in the Lounge and Harrison at the Front Desk were among our favorites.We enjoyed the easy enclosed walk to the J.W. Lobby and the excellent bar there as well.We can't wait to return to this property. Executive Office, Other at The Ritz-Carlton, Los Angeles, responded to this review Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We love to hear when one of our team members has truly gone above and beyond – so thank you for sharing your story! It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

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• User:fedexpackage1

  Trip type: Couples

  Great Hotel

  10 Aug 2025

  My husband and I spent a Saturday night at the Ritz Carlton before taking the train. We had a corner king room. It was huge The views were great out the 2 corner windows The room had a huge bathroom bedroom area with couch and table and large closet The service was great and they ordered a cab for our short trip to the train station Our room was on the 24th floor so there was no street noise We felt 100% safe in the area downtown and I had been a little concerned after the problems in the area the weeks before Executive Office, Other at The Ritz-Carlton, Los Angeles, responded to this review Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

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• User:Macie M

  Trip type: Family

  Dirty, old and charges card for items not yours!

  29 Jul 2025

  This place is dirty and distrusting. There was either food or vomit smeared into the cushion chairs around the jacuzzi. There were used dirty pull ups all around the pool area. Dirty towels and broken glass, my family ended up having shards of glass on feet and hands.The room was dirty and completely dated. There is $600 of charges that are not mine. I called and emailed to show proof of these charges and I received nothing.It was truly a disappointment and we will never stay again. I would rather stay in a nicer hotel in Santa Monica than here. $4,000 dollars later and we had a HORRIBLE stay. Disappointing! Executive Office, Other at The Ritz-Carlton, Los Angeles, responded to this review We would like to take this opportunity to apologize for the experience you had at our hotel. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. We would like to restore your confidence in The Ritz-Carlton, Los Angeles by speaking to you directly. Please contact our guest relations manager at 213-743-8800.

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• User:amroosh78

  Trip type: Business

  Excellent stay at the Ritz in LA

  15 Apr 2025

  I’ve been to this hotel several times over the last few years while on business trips, and it continues to be an excellent property. Located nicely in the heart of LA Live next to the convention center with plenty of restaurants and activities around, including crypto arena. The rooms are well-kept and clean. I had an issue with my original room, they kindly honored my Bonvoy status and upgraded me to a suite. The concierge, Patricia, was wonderful with her excellent recommendations and ability to get tough reservations. Executive Office, Other at The Ritz-Carlton, Los Angeles, responded to this review Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!Executive Office

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• User:vazuma

  Trip type: Couples

  Stay at this hotel

  07 Apr 2025

  This hotel is no exception to the Ritz Carlton experience. Service is excellent, and without being stuffy, the people are warm and friendly. From the bellhop and cleaning people to the concierge, everyone greets you with a smile. Where else would the staff suggest you request a late checkout to make your departure easier? As for attention to detail, my stay in the club lounge was extended as well as the checkout time. In order to do that, another set of keys were delivered to my room so that I could extend my stay in the club lounge as well. I did not know the room keys are keyed to checkout times too. I am not aware of anywhere else you could stay and get this level of service. Executive Office, Other at The Ritz-Carlton, Los Angeles, responded to this review Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!Executive Office

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