Asma Han

Recent Reviews: 208

• User:halone

  Trip type: Friends getaway

  Disappointing Group Experience with Promising Aspects

  18 Sept 2024

  I had high hopes for Asma Han Hotel, but unfortunately, my experience fell short of expectations due to several management and service issues for our group of 13 guests.Booking & Room Assignment IssuesFrom the beginning, we faced issues with our reservation. Despite being promised certain rooms and prices, the arrangements changed multiple times leading up to our stay. While they reduced the price for booking all 9 rooms, once we reduced the number of rooms to 6, we were allocated rooms that were far below acceptable standards, even for a one-star hotel.On arrival, they gave three of the better rooms to other new guests who booked recently while assigning us ground-floor rooms with serious problems. One room had a strong, unpleasant odor, and the bathroom was full of mold. One of our guests, who has breathing issues, found it impossible to stay in such conditions. After significant discussions, the management did move us to a better room next day, but by that point, the damage was done.Additionally, despite written confirmation that we could check into three rooms early on first day, this promise was retracted just a day before our arrival, further adding to the confusion and frustration.Facilities & CleanlinessSome basic facilities were not up to par. For example, one room had a wet, used towel hanging up upon our check-in, indicating it had not been properly cleaned. Also, the bathrooms lacked soap, and when we mentioned this upon checkout, we were told we should have asked. Basic amenities like soap should be available by default in any hotel room.Breakfast & Additional ChargesThe breakfast was fine but came with unexpected extras. While they did serve breakfast, items like omelets and even coffee came with additional charges. Strangely, they served orange juice to some guests, but when we requested some, they claimed they had no oranges left. At checkout, we were also surprised by additional charges for water consumed during our stay, which we had not been informed about until the very end.PositivesOn the bright side, the hotel has a beautiful garden, a great location, and breakfast was generally decent. The hotel is within walking distance of the town center, which made exploring the area convenient. Additionally, the hotel owner gave us good recommendations for restaurants.Suggestions for Improvement-Honesty and consistency in communication about room reservations.-Clear upfront information about any additional charges (e.g., for water, coffee, and breakfast items).-Improvement in room cleanliness and maintenance, especially with issues like mold and bad odors.-Ensure all rooms meet a basic standard before being rented out.While the location and garden were lovely, the management needs to address these issues to meet the standard that guests expect from a hotel in this category.

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• User:emilyinrome

  Trip type: Friends getaway

  Cozy getaway

  17 Jul 2022

  If you’re looking for a place to stay in Alacati- this is it! From the second we arrived we were taken care of by the kind and friendly staff. It also helped that we visited during the week so we were one of the few guests. We spent many mornings, afternoons, and evenings in the backyard garden which was probably the best part of the whole hotel! The eclectic vibe and beautiful surrounding nature was the perfect place to relax and hang out for our group. The free breakfast served every morning was also the best part (ok, I can’t choose just one)- multiple plates of cheese, fruit, freshly cooked eggs, vegetables, fresh jams- everything was amazing and we enjoyed it every morning on the back patio. The location is just perfect- it’s riiiight on the edge of the town so it doesn’t get too loud or rowdy at night but you’re also only about 5 minutes walking to the center of all the action. The rooms are all very rustic and charming- each with their own design and features. Ours had a nice bench seat along the window which was great for relaxing and looking out onto the street. The staff doesn’t speak a ton of English but we got by thanks to our limited Turkish (and one Turkish friend!). Would highly recommend this hotel :)

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• User:VikkySm18

  Trip type: Couples

  Amazing family hotel.

  31 Mar 2021

  Perfect, romantic place in warm family home.Rooms are clean and comfortable.This house conveys the atmosphere of 19th century. Spending evening near fireplace become unforgettable memory.This family hotel locates near all interesting streets and restaurants.Breakfast is amazing.Merve and guys are very open for guests.

• User:gunaysy

  Trip type: Couples

  Magical

  28 Dec 2019

  Such a lovely hotel especially if you’re looking for a romantic getaway! We stayed in their Sultaniye room and our visit was immaculate since the moment we stepped in Asma Han. The room was super clean, authentic but also modern which is very difficult to find. It was one of the nicest rooms that we have ever stayed, with a fireplace and an amazing garden view. The staff were very welcoming and friendly. The breakfast was a real feast with their homemade jams and delicious organic products. The hotel is also walking distance to all touristic attractions. We are looking forward to come back to Alaçatı and stay in Asma Han for another great experience. Last but not least, thank you Merve for great tips regarding the hidden gems of the region!

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• User:Uschi R

  Trip type: Couples

  Gem in Alaçati

  25 Jun 2019

  Asma Han otel is a real gem in Alaçati.Very Special and lovely. We are Travel Agents and stayed in many many Hotels, but this gorgeous small hotel is a real surprise. Tasteful rooms and a beautiful quite garden. Located very central, a perfect Hotel to stay in Alaçati.We will definitely be back!!