Nazhan

Recent Reviews: 2303

• User:Tracey H

  Trip type: Family

  Guest Care is Nonexistent & They Gave Us Keys to Someone Else's Room

  27 Apr 2026

  Check-in was an absolute nightmare! We arrived at 5:00 PM and waited in line for 20 minutes, (there only one person working at the front desk). When we finally got helped, we were told our room wasn’t ready—no estimated time, just “we’ll call you.” It took another hour and 15 minutes before we received that call. We then waited in line again for another 20 minutes to get our keys. Unfortunately, the keys didn’t work for the elevator. A man already inside assumed we didn’t know how to use it and used his key to help us. When we reached our floor, the key still wouldn’t unlock our room. We double-checked the room number—it was correct—so back down to the front desk we went. We were issued a new set of keys, which worked for both the elevator and the room. As we started settling in, one of the teens noticed luggage already inside. WE HAD BEEN GIVEN KEYS AND ACCESS TO SOMEONE ELSE'S ROOM. Thankfully, no one was in the room at the time, but it was still a serious and concerning mistake. We returned to the front desk for a fourth time before finally receiving a key to an unoccupied room. The entire process took over two hours. I’ve since reached out three times and have been promised a call from the manager, Tawnee. It has now been three days, and I have yet to hear anything from anyone. For nearly $300 per night, this experience made it feel like guest care ends once payment is made. There are several very nice hotels in the downtown area—I would strongly recommend avoiding this one. General Manager, General Manager at Davenport Hotel, Autograph Collection, responded to this review Dear Tracey,Thank you for your detailed feedback. We are very sorry for the challenges you encountered upon arrival and for the lapse in communication. What you have described is never the experience we want for our guests, and we understand how frustrating and concerning this must have been. Rest assured, we are looking into this further to ensure any missteps are not repeated. We also encourage you to reach out to us offline to discuss this further. Although we can't change the past, we can do better going forward, and we hope to have the chance to change your perceptions.

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• User:Quest63547044659

  Trip type: Family

  Wasn’t worth it

  25 Apr 2026

  Wasn’t impressed. For the money, asked for extra cups to be brought to room, TWO times. They never came. For the price, it wasn’t worth it! Lousy service few amenities. My least fav Marriott I’ve ever stayed in . General Manager, General Manager at Davenport Hotel, Autograph Collection, responded to this review Thank you for taking the time to share your thoughts with us. We’re truly sorry this stay didn’t feel like it matched what you paid for, especially when simple requests went unanswered, and the overall service and amenities left you underwhelmed. That’s not the kind of experience we want anyone to walk away with, and your feedback is a clear reminder that we need to be more attentive and consistent in the details that matter. We appreciate you calling this out, and we’ll be taking a closer look at where we fell short so we can do better moving forward.

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• User:Chip R

  Trip type: Couples

  They canceled on us day-of, messed up wedding plans

  25 Apr 2026

  They Canceled our reservation day of while we were in transit to the property, and after we booked months ago. Looks like others had the same experience. I Spent 4 hours on hold, getting transferred, and best they could offer was a room in the basement with no windows. This experience messed up our friend’s wedding, and was very sad because this hotel is where we did our honeymoon. I’ve stayed 300+ nights in hotels, I’ve never had a hotel cancel on me day of. General Manager, General Manager at Davenport Hotel, Autograph Collection, responded to this review Dear Chip,We appreciate you taking the time to share this, and we’re especially sorry to hear how deeply this impacted such an important occasion. We’re taking your feedback seriously and will be reviewing this situation with our leadership team. We hope you might consider giving us another opportunity in the future to provide the level of care and reliability you should always expect.

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• User:230glenh

  Trip type: Business

  Historic Davenport: Stunning Property, Serious Service Breakdown

  20 Apr 2026

  I have stayed at the Historic Davenport several times over the years and have always considered it one of the standout hotels in Spokane. The property is beautiful, the history is part of its charm, and in the past the service has matched the hotel’s reputation. That is why this stay was so unexpectedly disappointing.After checking into Room 610, I immediately noticed visible tracks or stains on the floor that appeared to be from a spill that had not been fully cleaned. While not ideal, I was willing to overlook it. What became impossible to overlook was discovering there was no hand soap in the bathroom.Later, I encountered two housekeepers in the hallway and asked for soap. Despite making the request several times, I was repeatedly shown bottles of lotion and conditioner instead, making it clear there was a communication issue and no meaningful attempt to resolve it.I then used the “At Your Service” line to request hand soap and a makeup remover wipe. I was assured someone would bring the items right away. An hour passed — nothing. I went to dinner and returned — still nothing. I stopped at the front desk again and was told the request would be escalated. Another hour passed — still nothing.By that point, more than three hours had passed over two very basic guest items. As someone who travels often and stays in hotels regularly, I can honestly say I have never seen such a simple request mishandled so thoroughly.After 9 PM, I went to the front desk a third time because the service line was no longer being answered. At that point, I asked for the manager’s contact information because I intended to speak with someone directly about how poorly this situation had been handled. Went back to my room at 9:30 and flipped the “Do not Disturb” light on. Then at 9:58 PM — nearly five hours after my original request — housekeeping finally knocked on the door. More concerning, when I did not answer because I was preparing for bed, they attempted to enter the room despite the Do Not Disturb light being activated and the secondary lock engaged.That crossed the line from poor service into poor judgment.Upscale hotels are judged not only by appearance but by execution, and this stay fell well below the standard this property has established in the past. No guest should have to spend an entire evening repeatedly requesting hand soap, making multiple trips to the front desk, and then dealing with an attempted room entry at nearly 10 PM.The Historic Davenport remains one of Spokane’s most iconic hotels, but this experience reflected a serious lapse in housekeeping coordination, communication, and guest care that management should address immediately. General Manager, General Manager at Davenport Hotel, Autograph Collection, responded to this review We're sorry to hear that your recent stay did not live up to the quality and care you have come to expect from us. It's unacceptable that your room wasn't prepared according to our high standards, and we completely understand your frustration at having to make multiple requests for amenities that should have been provided from the start. It's especially concerning to hear about the incident that occurred that evening. What you describe falls well below the level of hospitality we strive for, and we will share your feedback with our housekeeping team for immediate corrective action. Thank you for your continued loyalty and for taking the time to share your recent experience. We hope to have the opportunity to restore your trust in us and provide the exceptional stay you expect and deserve.

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• User:E7578ZMsusant

  Trip type: Business

  BUYER BEWARE! If they cancel your reservation randomly, your won't get a refund!

  15 Apr 2026

  So disappointed in the ripoff of my money! I booked a night there last November, and got a notice DIRECTLY FROM THE HOTEL that my reservation was concelled. After months of trying to get this resolved, I am oout $700 for this wasted reservation. I am so disappointed in their lack of accountabilty. General Manager, General Manager at Davenport Hotel, Autograph Collection, responded to this review Dear Susan,We are very sorry to hear about the issue with your reservation, and we appreciate you bringing it to our attention. We would like to get a better understanding of the situation. Please reach out to us at your earliest convenience so we can discuss the issue further.

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