Svalinn Hotel

Recent Reviews: 162

• User:jmacci

  Trip type: Business

  My number 1 choice for business travel in Izmir

  16 May 2025

  The Svalinn Hotel has large, clean, comfortable, and modern rooms. There is an excellent restaurant with indoor and outdoor seating. The reception staff is kind, courteous, multi lingual. This hotel has ample vehicle parking and very centrally located around shopping and restaurants

• User:Orlando R

  Trip type: Family

  Stay away from this hotel

  22 Jun 2024

  Unfortunately I was fooled by seeing the stars of this hotel, this hotel is not like any other 4 star hotels around the world, place is old and rundown.Staff are very rude and disrespectful, they won’t even say hello when you walk in unless you tip them, restaurant staff were also very rude.They advertised hotel has a swimming pool but there is no pool, all they have is a small spa which doesn’t work, funny thing is spa and gym are open from midday to 9pm so basically means they don’t want guests to use those facilities, how often guests are in the hotel around midnight!!!!!Majority of all other 4 star hotels offer swimming pool and gym from 5am onwards seven days a week but this hotel won’t even let guests using those facilities on Sundays, what a shame, they told me Sundays are closed due to shortage of staff, what a ridicules excuse.Hotel is located near the airport in a very busy street miles away from the main attractions of Izmir.I highly wouldn’t recommend this hotel, you can stay in way better hotels in Izmir for similar prices or even less.Please stay away and take your business elsewhere. Svalinn Hotel, Genel Müdür at Svalinn Hotel, responded to this review Dear Guest,We were sorry to read your review. However, we believe that review platforms should serve as spaces for constructive and fair feedback rather than tools for expressing disappointment over unfulfilled personal expectations.During your stay, you made an unreasonable and unjustified request for a discount, which we respectfully declined. It is unfortunate that this was followed by a negative and misleading review, which we find far from objective.Our hotel is located in one of İzmir’s most central districts, Gaziemir, just 4 km from İzmir Adnan Menderes Airport, 7 km from Konak Clock Tower and the historical Kemeralti Bazaar, and within walking distance of İzmir’s largest shopping mall – Optimum Outlet.Our guest rooms average 50 m² in size, nearly twice the size of a standard hotel room, offering spacious and comfortable accommodation. Our open buffet breakfast receives constant praise for its freshness and variety.As clearly stated during the reservation process, our spa center’s operating hours and days are transparently communicated in advance. Our facilities include a Turkish bath, sauna, steam room, salt room, fitness area, relaxation zones, and a swimming pool – all of which are offered to our guests free of charge. The spa is open throughout the week, with Sunday being a scheduled staff rest day – a policy that is shared with guests prior to booking.The comments you made regarding our staff are inconsistent with the vast majority of feedback we receive. Guest satisfaction is our top priority, and our team is trained to offer professional, respectful service to all visitors, regardless of tipping.We highly value fair and constructive feedback. However, we must respectfully point out that misleading and unfair claims do not tarnish our service quality but instead reinforce our commitment to maintaining a transparent and professional stance.Nonetheless, we appreciate your time and hope to welcome you again in the future with a more balanced perspective.Sincerely,Hotel Management

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• User:Sara N

  Trip type: Family

  The worse customer service

  22 Jun 2024

  The location is convenient but staff have no customer service and are very blunt and rude.Never a hello or greating and very poor manners.If you cant have a polite workers in a hotel then don't bother with running a hotel.The spa was closed on Sunday which was only advertised on their website. (every other sign didn't mention that) and only after l've walked to the receptionist and asked I was told that.See photos attached.For breakfast when you walk to the buffet, no one says hello to you, rude workers and very poor service.After traveling around the world I've never seen hotel staff this type.Good luck to themRooms 1.0Service 1.0Location 1.0 Svalinn Hotel, Genel Müdür at Svalinn Hotel, responded to this review Dear Guest,Thank you for taking the time to leave your feedback. We truly value all comments – including critical ones – as they give us the opportunity to review and improve our services.However, when viewed alongside another negative review posted at the same time from the same reservation, it's clear that both messages stem from a personal dissatisfaction over a discount request that we were unable to fulfill for justified reasons. We regret that this has resulted in an unfair and unbalanced portrayal of our hotel.We would like to respond to your concerns with clarity:• Our team is well-trained in hospitality and guest service, and we consistently receive positive feedback about their professionalism and helpfulness. If at any moment a greeting was missed, it may have been during a peak time — but we can assure you that impoliteness is never tolerated or representative of our values.• Our spa center’s closure on Sundays is clearly stated both on our website and in pre-arrival information provided during the booking process. Sunday is our spa staff’s designated rest day, and this has been our long-standing policy. As you noted, this information was also confirmed when you asked at reception.• Our hotel’s location is one of its key advantages. We are within walking distance of İzmir’s largest shopping mall, Optimum, just 4 km from Adnan Menderes Airport, and 7 km from the city center and historical landmarks such as the Clock Tower and Kemeraltı Bazaar.• Our open buffet breakfast is regularly praised for its freshness, variety, and quality. During busy service hours, our staff’s focus may be on cleanliness and food replenishment — however, courteous service remains a priority at all times.As someone who has traveled the world, you surely understand that not every experience will perfectly match personal expectations. Still, resorting to writing coordinated negative reviews simply due to an unmet discount request undermines the credibility of the feedback.We respect your opinion and wish you more satisfying travel experiences in the future.Sincerely,Hotel Management

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• User:Richard H

  Trip type: Couples

  Airport stopover.

  17 Apr 2024

  Lovely place to stay over before going to Izmir airport. Great shopping mall within walking distance. Food was reasonably priced and was good. We had evening meal and that was well presented and very good. Breakfast wasn't great but eatable. Hotel rooms are big and clean. We really enjoyed our stay, taking the stress of a long trip direct to the airport from where we were staying. In the early hours. Canberk Sevim, Genel Müdür at Svalinn Hotel, responded to this review Dear,It is so rewarding for our staff to receive such an outstanding score from a guest, thank you very much for sharing your positive experience at Svalinn Hotel Izmir. We hope your wonderful memories last a long time and that you will visit us again to enjoy the making of new ones.Yours Sincerely,Mr. Canberk SevimHotel ManagerSvalinn HotelAkçay Cad. No: 172 (35410) Gaziemir – İZMİR Tel: + 90 444 83 99canberksevim@svalinnhotel.com

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• User:Climber05389238130

  Trip type: Business

  Very bed experience

  12 Oct 2023

  We arrived to the hotel , they told us to came later because the room is not readyWe came after two hours and the they told us that our reservation is cancelled without any explanation, we stayed in the lobby for 2 more hour while we tried to find new hotel , they didn’t even offer us glas of water . Very very bed experience Svalinn Hotel, Genel Müdür at Svalinn Hotel, responded to this review Dear Guest,We are sorry to read your review. However, we would like to clarify that the situation you experienced was not caused by a failure on our part, but rather due to factors related to the booking process or external platforms.When you first arrived, your room was still being prepared and our team informed you accordingly. Later on, your reservation was unfortunately shown as cancelled in the system, which was not done by our hotel but rather appeared to be an issue originating from the booking platform or agency. In such cases, although we always do our best to assist, it is not possible for us to check in a guest without an active reservation in the system.We truly regret that you had to wait in the lobby during this time. There was certainly no intention to make you feel ignored or unattended. Due to the day’s high occupancy and communication process with the booking platform, delays can sometimes occur, and we understand how this might have been frustrating.As for refreshments, we apologize if our team did not proactively offer you a beverage. Please rest assured that we do not make distinctions between guests, and any perceived lack of courtesy was certainly not intentional.Our goal is to provide all our guests with a pleasant and comfortable experience. While we regret the inconvenience you faced, we must also note that this situation stemmed from an external issue unrelated to the quality or standards of our hotel.We respect your feedback and hope to welcome you again under better circumstances in the future.Sincerely,

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