Ekici Hotel

Recent Reviews: 962

• User:Lind L T

  Trip type: Friends getaway

  Very nice location but the incompetence of the staff could only be suitable for a two-star hotel.

  02 Jan 2024

  The hotel is at just a 10-minute drive from the city center of Freiburg and the location is really nice. The view is spectacular and the hotel is well maintained. Unfortunately, the staff is totally incompetent when dealing with customers, and in some cases they even turned out to be unprofessional and disrespectful. Indeed, during our breakfast we happened to be treated rudely by an employee (whose name is Tamta) who responded to us in a very aggressive manner by making a snarky comment about our order, thus embarrassing greatly all the people at the table. Very nice location but the incompetence of the staff could only be suitable for a two-star hotel. We will definitely not go back there and considering the prices I do not recommend it. Elvira Roth, Marketing at Mercure Hotel Panorama Freiburg, responded to this review Dear Lind L T,Thank you very much that you have taken the time to share your feedback about your stay in our hotel! We are really glad to read that you appreciated the quiet location of our hotel along the edges of the woods with an unique view across Freiburg and the surrounding area. At the same time we have read with detailed attention your comment about the behaviour of one of our employees in the restaurant. Generally, we get a lot of positive feedback for the friendliness, helpfulness and professionalism of our whole team. Rest assured that the situation you are describing absolutely do not correspond to our philosophy. We will discuss the issues internally and incorporate them into our regular in-departmental trainings so that similar situations will not reoccur in the future. We really want to apologize for any inconvenience caused.We deeply regret that you have decided to no longer consider our hotel on your future visits to Freiburg. So we don't have the opportunity for a second chance. That's a pity!Sincerely,Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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• User:kmthoennes222

  Trip type: Couples

  Beautiful setting

  28 May 2023

  My husband and I stayed here during our stay in Freiberg. The hotel's location is very nice among the trees with a great view of the old town below. There were many narrow streets on the way up to the hotel, but it's sparsely populated up there so it wasn't a problem. We mostly came across hikers. The hotel staff was welcoming and the room was comfortable. The hotel could do with a bit of an update as it felt a little stale in design. It may have felt that way because the night before we had stayed in a hotel that was less than two years old. There were some trails nearby that we took advantage of with our dog. I wish we had stayed more than one night to truly enjoy the area. Elvira Roth, Marketing at Mercure Hotel Panorama Freiburg, responded to this review Dear kmthoennes222,Thanks a lot for the evaluation of your stay in our hotel with your dog as well as for your numerous words full of praise. Futhermore, we thank you for your comment about the renovation needs of our hotel. You are right - the Panorama Hotel Mercure Freiburg was built in the early 70's in its elongated way. Over the years, several modernization and renovation measures have been implemented. Further measure are being planned. We are looking forward to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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• User:A356HJalisonf

  Trip type: Solo travel

  Beautiful views in a pastoral setting

  23 Mar 2023

  This is a lovely, comfortable, and extremely quiet hotel on a hill on the outskirts of Freiburg. Both the elevation, the absence of sidewalks, and the distance mean you cannot practically speaking walk to town from the hotel -- but you can get there easily by car or, I suppose, mountain bike if you're a truly athletic type.And yet it's a lovely choice for those who want access both to Freiburg and also to the Black Forest. It was EXTREMELY quiet, in the best way -- the rooms next to mine were occupied, but I could not hear a single running faucet, television show, or conversation. I only knew I had neighbors when we stepped onto our adjoining balconies at the same time. The view over the city is beautiful. I woke up every morning to the sound of birdsong -- and there are a LOT of birds in the surrounding woods. I didn't have the breakfast, but based on a truly marvelous bowl of soup I had one night when I returned to the hotel hungry, I would guess the restaurant is wonderful. Elvira Roth, Marketing at Mercure Hotel Panorama Freiburg, responded to this review Dear Alison J,Thank you very much for the evaluation of your stay in our hotel and your numerous words full of praise. We are really glad to read that you had a great stay over the roof tops of the city!It would be a pleasure for us to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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• User:John V

  Trip type: Couples

  Outstanding Visit

  30 Jan 2023

  My wife and I recently spent four nights at the Mercure Hotel Panorama in Freiburg-im-Breisgau, using it as base for visiting the Christmas markets in the area. It was a wonderful hotel, centrally located for touring France, Germany and Switzerland. From check-in until departure, our experience was excellent in all regards. Tobias at check-in was friendly, helpful and efficient. The rooms, while not huge, are certainly spacious enough and well-appointed, and the bed was most comfortable. The hotel also boasts an indoor pool and sauna.I must also give kudos to Edward who, after I took a spill on some ice in the wee hours, was quick to render assistance, make sure I was okay, and got me back to my room. Thanks!The Mercure Hotel Panorama also boasts an excellent restaurant, Chez Eric, to be covered in a separate review. It gets an honorable mention in the Michelin guide, and that is justly deserved. We ate several meals there, and the food and service are top-notch.Did I mention that the hotel is pet-friendly? Our puppy was warmly received.When we head back in that direction, we will definitely book a room at the Mercure Hotel Panorama. Elvira Roth, Marketing at Mercure Hotel Panorama Freiburg, responded to this review Dear John V,Thank you very much for your excellent evaluation and your numerous words full of praise about your stay in our hotel! We are really pleased to read that you had a great time with us and are looking forward to welcome you again during your next visit of the region!Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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• User:NicolaB465

  Trip type:

  Great location and excellent food

  27 Aug 2022

  This hotel has two highlights: one is the location with the beautiful views over the city and the surrounding forrests. It is also not too far from downtown so instead of always taking a taxi it is a beautiful 15-minute stroll down the hill where you can either take the bus or walk another 10 minutes to get into old town.The second highlight is the food: a lovely breakfast buffet and even better dining options in the restaurant chez Eric at quite affordable prices.However, when it comes to pricing, the rates for the - rather small rooms - are too high from our point of view, especially because you even pay extra for the breakfast... Elvira Roth, Marketing at Mercure Hotel Panorama Freiburg, responded to this review Dear NicolaB465,Thank you very much for the evaluation of your stay in our hotel. We are really pleased to read that you especially appreciated the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area as well as our abundant breakfast buffet and your visit of our restaurant "Chez Eric".Furthermore, we thank you for your comments concerning the pricing in our hotel. We are working according to a dynamic pricing system. This means that the room rates vary on a daily basis according to the booking situation for the respective date as well as to seasonal conditions (holiday periods, fairs, events ...).We allow us to charge € 19,00 per person and day for our abundant breakfast buffet. This price includes all hot and cold food and drinks presented on the buffet. Coffee specialties are served directly at the table; they are also included in the price, yet. You are right - it is not included in the room rate for direct bookings and online bookings. There are two reasons for this: Overnight stays and breakfast are subject to different VAT rates, which must be listed separately and our guests have also the possibility to leave out breakfast.We are looking forward to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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