At first, I thought I would have a great time at this hotel but turned out to be the worst experience ever. Sewer gas infiltrated the room from the toilet. The heating system was way too hot and uncontrollable. I thought I was gonna die. The room was big put poorly organized. Noisy to boot.
User:TammyBun
Trip type: Family
Embarrassed
04 Aug 2024
Firstly,my stay at this hotel was an embarrassment for my husband (a diamond member) and I, as well as our other family members (my sister and her husband) whom were traveling and celebrating with us (my husband and sisters birthday). Upon arrival, with all lights turned off, the appearance seemed eerie and uninviting. However my husband, family members, and I, were extremely tired from traveling, and we were just satisfied with arriving at the hotel. With the front desk attendant having a hard English language and a customer-oriented approach. The front desk staff member the second night, presented a charming personality and strong English language skills. Breakfast the next morning was average, with the kitchen staff being the only notable aspect of our stay. Overall, this Hilton hotel did not measure up to my previous experiences at other Hilton properties in Istanbul.Furthermore, my stay in the room left much to be desired. The refrigerator's cooling capacity was insufficient, and the air conditioning would abruptly stop working during the night, making it challenging to get a good night's sleep. Taking a shower was also an unpleasant experience due to the excessively cold water temperature. To add to the list of disappointments, the bar staff's language skills were found wanting, and their reliance on Google for cocktail recipes proved futile, making it impossible for my husband and me to enjoy a leisurely drink. As Hilton Diamond members, my husband and I have a card on file, allowing us to charge our wine and beer etc.. to our room. However, our fellow travelers encountered our bill discrepancy at check-out, and being threatened with police resulting in a regrettable confrontation that left me feeling embarrassed.Lastly, included, either following or arriving prior to, will be a screenshot of the receipt that I received. This receipt is what my family had to pay. My family met me at the airport, as we had to take separate taxis, they were more than 20 minutes behind because of this. And the 20 minutes was the most stressful part, as I am trying to catch a flight and we are traveling together. Upon my family’s arrival I was given the receipt and the first thing noticed was a copy of a credit card receipt printout. Meaning it wasn’t itemized and I was unable to review the receipt with staff for any discrepancies.
User:dannrobb03
Trip type: Friends getaway
DIRTY ROOM, BAD SMELL, HADN’T BEEN CLEANED
24 May 2023
Very disappointed and unsatisfied. The room was still dirty, everything was greasy and looked as though it hadn’t been cleaned. We checked in and then went to sleep and was woken up by room service trying to get into our room, not once, but twice, and then afterwards tried knocking on. The mugs were still dirty and had lip marks and coffee marks. Thankfully we only stayed for 1 night as a pitstop before flying back to England. I do not recommend this hotel!
Seker Pinar, General Manager at Hilton Garden Inn Kocaeli Sekerpinar, responded to this review
Dear GuestFirst of all we would like to thank you for choosing Hilton Garden Inn Kocaeli - Şekerpınar and completing our Guest questionnaire following your recent stay with us.We are pleased to learn that you were generally satisfied with our services. In order to improve our services and make your future stays more comfortable, we would be grateful if you could share your comments in more detail- guiding us to understand yourpreferences.Thank you very much once again for sharing your comments and we all look forward to welcoming you back to the Hilton Garden Inn Kocaeli - Şekerpınar in the near future.Sincerely,Hayri KAHRAMANFront Office Manager - Ön Büro Müdürü Hilton Garden Inn Kocaeli-Şekerpınar hayri.kahraman@hgisekerpinar.com0(262) 999 22 00
User:jojo123454321
Trip type: Business
Just Medium (a stop in the medium of my business trip)
09 Apr 2023
I took this hotel in order to short my travel time the day after.The hotel is just medium - Don't expect the Hilton experiencePeople are nice (like in all Turkey)The room are old but spaciousThe view is ... :-( as well as the breakfast
Seker Pinar, General Manager at Hilton Garden Inn Kocaeli Sekerpinar, responded to this review
Dear ; GuestThank you for taking time to complete our guest questionnaire to share your recent Hilton Garden Inn Kocaeli - Şekerpınar experience with us.I am very delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.Thank you very much once again for sharing your comments and we all look forward to welcoming you back to the Hilton Garden Inn Kocaeli - Şekerpınar the near future.Sincerely,Hayri KAHRAMANFront Office Manager - Ön Büro Müdürü Hilton Garden Inn Kocaeli-Şekerpınar hayri.kahraman@hgisekerpinar.com0(262) 999 22 00
User:frankP9791RK
Trip type: Business
Fantastic 6 night stay
05 Dec 2022
Hotel somewhat close to SAW airport. Staff was amazing. Hotel was nice. Breakfast was better than expected and a nice buffet. this was a Really good value for the money. I would definitely stay here again.
Seker Pinar, Genel Müdür at Hilton Garden Inn Kocaeli Sekerpinar, responded to this review
Dear Frank,Thank you for taking time to complete our guest questionnaire to share your recent Hilton Garden Inn Kocaeli - Şekerpınar experience with us.I am very delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.Thank you very much once again for sharing your comments and we all look forward to welcoming you back to the Hilton Garden Inn Kocaeli - Şekerpınar the near future.Sincerely,Hayri KAHRAMANFront Office Manager - Ön Büro Müdürü Hilton Garden Inn Kocaeli-Şekerpınar hayri.kahraman@hgisekerpinar.com0(262) 999 22 00
Gebze, Kocaeli
About Hilton Garden Inn Kocaeli Sekerpinar
User Rating & Reviews
14 Dec 2024
04 Aug 2024
09 Apr 2023
05 Dec 2022
0204 505 9777