Caprice Beach Hotel

Recent Reviews: 249

• User:Djordje D

  Trip type: Solo travel

  Very bad hotel

  22 Sept 2024

  Old furniture, door of the bathroom broken, door lock of the hotel room can be shut with only hard slam, hotel assistant doesn't know any English word, large noise the whole day from the large speakers, many black ants around the pool, dirty water in the pool of the waterslides that are working only sometimes, very bad quality of food and much salty, bad cakes with two much sugar, each day almost the same food for the lunch and for the dinner, the table with broken leg, no central light, other light with very low intensity, very rare and not enough cleaning of the room, the table is too dusty, changing of the towels only one time in 14 days.

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• User:hamed k

  Trip type: Family

  Old hotel with low quality

  06 Sept 2024

  During our six-night stay, the room was not cleaned even once, despite the request and notification to the receptionThe variety of food was small and did not change much in different daysThe quality of the family room was low and it did not have four standard beds

• User:khalidmohd1

  Trip type: Friends getaway

  Below average hotel in marmaris

  30 Sept 2023

  The hotel is very old never been renovated the location is good but the rooms are in bad shape-as well as the bathroom old fashion no shower the water is leaking every were Try to avoid such hotels,the food is terrible nothing you can eat the hygiene is below zero

• User:Sonia F

  Trip type: Family

  Bad experience

  04 Sept 2023

  The food is really bad! 24/7 chips and pasta the restaurant is full of flys on your food and so annoying going around your head and food! The restaurant stuff is good, but the restaurant manager is very useless and not friendly at all, my son was asking him for a bowl to get some serials as there was none left as my son asked him for one he completely blanked the kid and walked away from him he was kind of a little embarrassed and I was shocked! The rooms are old and the cleaning lady will not charge the sheets as I see the cleaning trolley outside I myself took the extra pillow case from it and changed it myself the Wi-Fi system is absolutely broken and not connecting!!

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• User:Iby T

  Trip type: Family

  Disgusting disgrace

  19 Aug 2023

  When our Transfer dropped us off outside the hotel, there was nobody to help us with our bags nor there being any security at the time, we were left to find our own way to the reception. When we arrived at the reception, the receptionist seemed very unwell and tired and did not give us any help, to take the luggage to our room, we had to take the luggage our self in a very small and stinking lift (Photographic Evidence attached).When we got to our room (336) and (331), it was very repulsive and unhygienic due to beds and towels being dirty, there was mould around the shower, the toilet seat was very unstable, the toilet was very unhygienic and had all dirt marks inside of it (Photographic Evidence attached), we had no towels or toilet paper provided, also our bedroom wardrobes had doorhandles missing (Photographic Evidence attached), the 3 safes within the wardrobe were all damaged (Photographic Evidence attached) as if they had already been burgled, the one towel that had been provided had blood stains on it (Photographic Evidence attached), our AC Unit in the room did not work properly being nearly 40 degrees, which then did not allow us to sleep during the night, after a long plane journey. Our TV in our room did not even power on and work, the fridge in the room had mould inside of it which was wretched (Photographic Evidence attached), the front of our room hallway had dirty bedsheets, towels, blood-stained mattresses for a whole week just dumped there (Photographic Evidence attached), it had seemed like nobody had even vacuumed the hotel or rooms for a very long time. During our Stay, nobody had cleaned our rooms for a week, when we approached the cleaner, he refused as he was too busy on his phone, (Photographic Evidence attached for the hallway). We constantly had to keep calling reception about these matters and nothing was done about them, we also spoke to Hussain, (The hotel manager) who promised us that these issues would be resolved, which they were not. He tried to hide from us so he did not have to sort our issues out for us, we had 3 children with us (14), (14), and a 5-Year-old child who were also unpleased with their experience at this dreadful hotel.During our stay, there were multiple other guests every day who were arguing about the same issues we had been facing. The outdoor pool had cloudy water in it which seemed like it was never cleaned also the slides leading to the pool were broken from the steps to the slides, (Photographic Evidence attached). The Gym, was absolutely disserted and unsanitary and unfit for human use (Photographic Evidence attached). The food was a very small selection (the same everyday) and didn't taste good what so ever, the children everyday had to eat outside of the hotel due to the food being not up to expected standard. When we raised the concern as to why the food was so disgusting to the staff, they would get quite abrupt and angry and start shouting in their own language. Considering that we booked an all-inclusive hotel, I was only told by the staff that I could have limited food, and most of the time, drinks and food was unavailable, they would say '' Not working'', that was there famous phrase to use, majority of the staff were young and incompetent for their roles, I have taken all photographic evidence and have spoken to other holiday guest in the hotel and they also will be contacting there agents regarding these terrible unfortunate events.

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