Casa Pallet Hotel

Recent Reviews: 7616

• User:roamingworld

  Trip type: Family

  The best place to stay in Stockholm

  04 May 2026

  My sister and I stayed for 4 nights at Radisson Blu Waterfront in April 2026, and cannot be happier for choosing this wonderful hotel!The location cannot be better: right by the Central station with an easy connection to the airport; within walking distance to Gamla Stan, shops and restaurants, including grocery and convenience stores at the station.Check-in was very positive and pleasant as we were warmly welcomed by lovely Scholar. She explained everything with a smile, answered all our questions and even remembered our names when we passed by the next day. Scholar is a great asset for the hotel and she set a positive tone for our stay in Stockholm. I wish every hotel had an employee like Scholar!We stayed in separate rooms, both with scenic views, and absolutely loved watching the light change over the water, and the beautiful nearby buildings. The rooms were spacious and comfortable, the A/C was working well both on cool and warm, internet was fast. Housekeeping was great, did a fantastic job cleaning and refreshing our rooms. We paid for breakfast and I am glad we did because we were treated to a wonderful spread of amazing, delicious, fresh and diverse food and drinks that accommodated all kinds of tastes and preferences. The staff at the restaurant was very friendly and helpful, and here I would like to mention Joseph who went above and beyond in making sure that my sister got the exact kind of coffee she wanted. Thank you, Joseph, and all of the hard working restaurant staff. And thank you to the entire amazing staff of this splendid hotel!I am planning on returning to Stockholm in the future and will definitely stay again at Radisson Blu Waterfront hotel. Info Stozw, Gästservice/reception at Radisson Blu Waterfront Hotel, Stockholm, responded to this review Dear Guest,Thank you so much for sharing such a thoughtful and detailed account of your stay with us. It is truly a pleasure to read how much you and your sister enjoyed your time in Stockholm, and that our location, facilities, and overall atmosphere contributed positively to your experience.We are especially grateful for your kind recognition of our team members. It is wonderful to hear that Scholar made such a memorable impression from the very beginning, creating a warm and personal welcome that stayed with you throughout your visit. Your words about her attentiveness and genuine care will certainly mean a great deal. Likewise, it is a pleasure to know that Joseph and our restaurant team helped make your breakfast experience both enjoyable and tailored to your preferences—these personal touches are something we truly value.It is equally rewarding to learn that you appreciated the comfort of your rooms, the scenic views, and the consistency of our housekeeping and amenities. We strive to create an environment where every detail supports a relaxing and enjoyable stay, and your feedback reassures us that we are on the right path.Your generous comments about the overall experience and your appreciation of the team’s efforts are sincerely valued. Thank you for taking the time to share your impressions with such warmth and care.Sincerely,Emilia - Front DeskRadisson Blu Waterfront Hotel, Stockholm

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• User:131sydney

  Trip type: Business

  LOVELY!

  03 May 2026

  Had a fantastic experience hosting our Stockholm event at the Radisson. Everything ran seamlessly from start to finish—the space looked polished and professional, and the team clearly takes pride in the details. The staff were not only friendly and attentive, but also incredibly responsive whenever we needed adjustments—they made things happen fast without any friction.It’s rare to find a venue that combines great aesthetics with such efficient, helpful service. Would absolutely host here again. Info Stozw, Gästservice/reception at Radisson Blu Waterfront Hotel, Stockholm, responded to this review Dear Guest,Thank you very much for your wonderful feedback. It truly means a great deal to us to know that your event was such a smooth and successful experience from beginning to end. Creating an environment that feels both professional and welcoming is something we place great importance on, so it is especially rewarding to hear that this came through during your time with us.We are particularly pleased that our team’s attentiveness and responsiveness made a positive impression. Hosting events often requires flexibility and quick coordination, and your kind words reflect exactly the level of service we strive to deliver. Knowing that our efforts helped support your event in a seamless way is genuinely appreciated.Your recognition of both the atmosphere and the service is very encouraging for our entire team, and we are grateful that you took the time to share such thoughtful feedback.Sincerely,Emilia - Front DeskRadisson Blu Waterfront Hotel, Stockholm

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• User:kerrykoisti

  Trip type: Business

  Great staff make a difference

  02 May 2026

  The staff at this Radisson take good care of you! An excellent breakfast, attentive bar staff, and a quick and pleasant front desk. Comfortable rooms and a great location top it off. Info Stozw, Gästservice/reception at Radisson Blu Waterfront Hotel, Stockholm, responded to this review Dear Kerry,Thank you very much for your kind and thoughtful feedback. It is truly rewarding to hear that our team made such a positive impression and contributed meaningfully to your overall experience.We are especially pleased that you felt well taken care of by our staff across different areas of the hotel. Your recognition of the attentive service at the bar, the welcoming and efficient front desk, and the quality of our breakfast is sincerely appreciated. It is always our aim to provide a consistent and caring experience throughout the entire stay.We are also glad that you found the rooms comfortable and the location convenient, helping to complete a well-rounded and enjoyable visit.Your comments are a great encouragement to our entire team, and we thank you for taking the time to share them.Sincerely,Emilia – Front DeskRadisson Blu Waterfront Hotel, Stockholm

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• User:SarahRuth610

  Trip type:

  Great location. Great stay

  23 Apr 2026

  Close to the central station (get directions before you arrive it was a little tricky to find due to the road layout) and great location to reach Stockholms attractionsClean comfortable rooms, great views and a superb breakfast . Info Stozw, Guest Services / Front Office at Radisson Blu Waterfront Hotel, Stockholm, responded to this review Dear Guest,Thank you very much for your lovely review.We’re delighted to hear that you had a great stay and appreciated our central location, with easy access to Stockholm’s many attractions and the nearby Central Station. We also understand your comment about the road layout, thank you for highlighting this, as it can indeed be a little tricky on first arrival, and we’ll look into how we can better guide our guests in advance.It’s wonderful to know that you enjoyed the clean and comfortable rooms, the views, and our breakfast selection. Your kind words mean a lot to our team.We hope to have the pleasure of welcoming you back again soon.Kind regards,Scholi - ReceptionRadisson Blu Waterfront Hotel, Stockholm

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• User:ollwyn s

  Trip type: Couples

  4* with some 2* staff

  22 Apr 2026

  The hotel is definitely a 4* but some of the staff are 2*, there should be more training done. The bar area, we were waiting to be served then another man came , the barman was still talking to some customers, instead of saying excuse me I have to serve he carries on talking then eventually he goes to the man who came after us. We waited for the last night to have a meal in the restaurant as a treat, gravlax and meatballs should be a must when in Sweden, I got a menu without the meatballs on which I was disappointed about but had beetroot smoked salmon for starters, not gravlax but near to it, when ordering I mentioned to the waitress I was looking forward to the meatballs but she said nothing. I asked for a bottle of still water but they had none, not good in a 4* hotel, we waited over an hour before the starters arrived, in the meantime a couple next to us had meatballs. Then we waited and waited for our main meal , nearly 2 hours altogether before it came, fair enough we had an apology but by that time we had gone off eating and asked if it was being cooked, if it wasn't we wouldn't bother , he said it was about 10 mins , mine was salmon, it doesn't take 10 mins to cook salmon but i had it, my husband's potatoes were cold, then waited again for desert and mine was wrong, I was told I was given the wrong menu, I could have had the meatballs anyway we didn't have to pay for the meal. A big party was having a meal at the same time as us, they were just being greedy, they should have closed the restaurant just for the night due to a private party. I asked for a taxi to the airport for the next morning and the receptionist, a lovely girl said it was a fixed price from the hotel not more than 745 krona, he charged us 1400 by this time we just wanted to get out of the place Info Stozw, Guest Services / Front Office at Radisson Blu Waterfront Hotel, Stockholm, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback. We truly value hearing about our guests’ experiences, as it helps us improve both our service and overall guest satisfaction.We are pleased to know that you found the hotel itself to meet 4-star standards, but we are sincerely sorry that several aspects of service did not reflect this level during your stay. What you describe in the bar and restaurant—particularly the delays, lack of attentiveness, and miscommunication regarding menu items, is not the standard we aim to deliver. Your comments have been shared with the relevant teams, and we will be reinforcing staff training to ensure more attentive, proactive, and professional service.We also regret the confusion regarding the menu, especially concerning the availability of traditional dishes such as meatballs, and the extended waiting times you experienced. While we understand there was a large group dining at the same time, this should not have impacted your experience to that extent. Your feedback will help us better manage capacity and communication during busy periods.Regarding the taxi, we are especially sorry to hear that you ended up in the wrong taxi. We always inform our guests of the recommended taxi companies to use, along with the expected fixed fare to the airport, in order to avoid situations like this. It is very concerning to hear that you were charged significantly more than the advised amount which could only be that you took the wrong taxi. We will reinforce clearer guidance and ensure our guests feel fully supported when arranging transportation.We do appreciate your understanding regarding the restaurant bill, and we regret that your final impression of your stay was affected in this way. We hope you might consider giving us another opportunity in the future to provide the high standard of service we strive for.Kind regards,Scholi - ReceptionRadisson Blu Waterfront Hotel, Stockholm

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