Club Caprice Suites

Recent Reviews: 142

• User:Navigator16139243924

  Trip type: Family

  A two star experience

  19 Apr 2026

  The rooms were clean but plenty of garbage in the hallway.A bag of towels sat on floor for four days.ask them to clean room was told they forgot? Guest Services, Owner at Comfort Inn Charlotte Airport Uptown, responded to this review Dear Navigator16139243924,Thank you for taking the time to share your thoughts about your stay with us. We value your feedback greatly, as it helps us to continually improve our guest experience. We appreciate your positive note on the cleanliness of the rooms and are committed to addressing any areas where we can do better. Your insights are important in helping us deliver a more enjoyable experience for all our guests.Sincerely,Guest ServicesComfort Inn Charlotte Airport Uptown

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• User:wordteacher

  Trip type: Friends getaway

  Great hotel for layover/one night

  31 Mar 2026

  I’m not sure why this hotel has such poor reviews. Is it a resort that I’d spend a week at? No, but it was great for our one night before an early flight. Check in was easy.We slept well.Bathroom was spacious and water was hot. Pressure could have been a little harder… I need a lot pressure to rinse thick hair. But it was sufficient and water was hot.We didn’t do breakfast because we had to leave for a flight. We did use the shuttle which leaves from hotel on the hour. Arrived at airport within plenty of time. When we returned from trip, we called the hotel and they came and picked us up within 25 minutes.We also used their parking rate at $7 a night to park at hotel for trip. Much better than airport parking rates. I would go back to this hotel again with no reservations. Guest Services, Owner at Comfort Inn Charlotte Airport Uptown, responded to this review Dear wordteacher,Thank you for taking the time to share your experience with us! We are thrilled to hear that our hotel provided a convenient and pleasant stay for your one-night visit. Your feedback is valuable to us, and it is wonderful to know that our services met your expectations. We truly appreciate your kind words and perfect rating. Your satisfaction is important to us, and we are glad we could accommodate your needs.Sincerely,Guest ServicesComfort Inn Charlotte Airport Uptown

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• User:MmeCindyK

  Trip type: Family

  Disgusting, dirty and full of mold!!

  10 Mar 2026

  Disgusting, dirty and full of mold!!!Our flight was cancelled and American Airlines provided a voucher for this roach infested mold hole! We stayed approximately 15 minutes, without unpacking a thing!! Just long enough to book a room elsewhere!! The mattress was FULL of mold. Roaches, alive and dead, everywhere! The smoke detector kept going off in the room as well. The entrance of the hotel smelled like marijuana and perfume. This is NOT a nice or safe area of Charlotte. We moved to the Hilton Garden Inn by the airport and it was spotless, clean and they have a cook to order breakfast menu too. My husband has terminal cancer and we had flown from Germany and then our connecting flight through Charlotte was suddenly cancelled. He was already so tired and I will be following up with American about this as well. Disgraceful and this hotel is a true dump! Guest Services, Owner at Comfort Inn Charlotte Airport Uptown, responded to this review Dear MmeCindyK,We regret to hear about your experience during your brief stay with us. It is important to us that our guests feel comfortable and safe, and we take concerns seriously. We will review the issues mentioned to ensure they are addressed appropriately. We understand how important a restful environment is, especially during unexpected travel disruptions. Your experience does not reflect the standard we aim to provide, and we will look into these matters internally.Sincerely,Guest ServicesComfort Inn Charlotte Airport Uptown

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• User:Theresa E

  Trip type: Business

  Comfort Inn at 5822 Westpark is a Menace

  24 Jan 2026

  I arrived at Choice Comfort Inn in Charlotte at 9pm on Monday, January 19 for a one-night stay. I'm elderly and use a mobility aid. I called inside and Sam, front desk clerk came out. He seemed confused about my request for him to place my bags on a cart. He walked to a parked shuttle van and asked driver Akil to help me. I gave Sam my driver's license so he could begin checking me in. Akin offered to park my car while I began slowly rolling myself to the front door of the hotel. Sam insisted he needed a card to charge a $100 (one hundred dollars) deposit. I'm a Choice Privilege member and my stay was using 10,000 (ten thousand) points. I paid the deposit using a debit card. Sam and Akil promised it was only a hold and would be released when I checked out.The nightmare was getting started. I was assigned Room 124. On entering the room I noticed a folded towel and washcloth on the edge of the bed. Akil pointed out two pieces of peppermint candy on the washcloth. I was appalled at the suspicious housekeeping practice. I gave Akil $5 (five dollars) and told him to take the candy. After checking the bathroom, no towels. Room 124 was offline. I called front desk and told Sam about the problems with Room 124. He hung up without responding. Cynthia who came on duty at 10pm came to my room. When I pointed no towels, microwave not working, no place to hang my clothes, Cynthia offered me extra towels. Suddenly, Eddie popped in the room asking me, "Do you want to go somewhere else?" I asked Eddie his role at Comfort Inn Airport Charlotte. Eddie said he was shuttle driver trying to help Cinthia. I asked Eddie to leave the room. He and Cinthia left together. Knowing I couldn't stay in Room 124, I called desk and asked Cinthiq to find me another room. Dear Cinthia came and moved me to Room 126. Room 126 had same strange folde towel and washcloth on the edge of the bed. However, there was one towel set in bathroom, clothes rack and luggage rack. Cinthia got a desk chair. I didn't sleep a wink.On checkout, Heidi gave receipt for $100 charged to my card. Abby went to room to get my bags. I gave Abby my car keys to place my bags in my car. Abby walked away from my car leaving front passenger door open. Employees at this Comfort Inn are malicious. Hotel is a menace to be avoided. Guest Services, Owner at Comfort Inn Charlotte Airport Uptown, responded to this review Dear theresaeE2137AD,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the challenges you faced and for not meeting your expectations. Your experience is important to us, and we take your concerns seriously. Our team is committed to providing a positive experience for all our guests and will use your feedback to address areas where improvement is needed. We value your membership and appreciate your patience. If you would like to discuss your experience further, please feel free to reach out to our management team directly. Thank you for your time and for being a Choice Privilege member.Sincerely,Guest ServicesComfort Inn Charlotte Airport Uptown

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• User:Meredith P

  Trip type: Couples

  Bad service

  29 Dec 2025

  Stayed here specifically for the ability to leave our car here while traveling for a week, so spent the night here before out flight out. Hotel is overly fragrance with air freshener and definitely needs updating. Breakfast was typical, nothing special. But the clincher that made us extremely upset was the fact that the shuttle did not pick us up at 11 PM after our arrival back to Charlotte. This was, as mentioned above, the only reason we chose to stay here and we had to pay $42 out-of-pocket to take a taxi back to the hotel from the airport. I called to speak to the manager several times and my call was never returned. I won’t stay here again, and I think people should seriously consider staying elsewhere. Guest Services, Owner at Comfort Inn Charlotte Airport Uptown, responded to this review Dear meredithp858,Thank you for sharing your feedback. We apologize for the experience you encountered during your stay. Your concerns are important to us, and we take them seriously as we strive to improve our services. We regret that your stay did not meet expectations and appreciate your input, which will be valuable in guiding our efforts to enhance guest satisfaction. We hope for the opportunity to serve you better in the future.

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