Club Hotel Diana

Recent Reviews: 315

• User:sylviaw106

  Trip type: Family

  Horrific

  04 Mar 2016

  I went with four other adults what a total disaster from the word go.. The place is a sham its dirty it's falling to pieces were can I start!!! we booked 12 months in front as we needed disabled apartments as my father in law has health issues on booking we were told we had ground floor apartments but on arriving we were given our room numbers & was shocked to be shown were they were up flights off stairs which we complained about after a lot off upset we were given some different rooms. We had been there two to three days & in turn started been ill with the dreaded sickness & everything that goes with it, as we got to no guests in the club dena we were shocked to hear how many had the same sickness it had been going on four weeks... we complained about the little pool it was full off algae they used to put any blow up bed or toys into it at night then through them back into the large pool in the morning we pointed out to the staff it was wrong we told them if they didn't get the little pool cleaned we would report it, when!!! the bed linen was changed it was put on to the beds wet, we went to the shops & bought our own cleaning products to clean the filth... we tried to speak to the manager but he was so ignorant he would not listen but instead ranted on calling us everything under the sun so as you gather we will not be returning to this SHAM off a place again ( there was a little good news when we showed the pictures & told our experience we had to our travel agents we were refunded a little back )

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• User:Dan L

  Trip type: Couples

  basic, but ok.

  24 Sept 2014

  I did this holiday on the cheap and really did not expect the Ritz, which I certainly did not get. We arrived about 2 am, and the light did not work in my corridor, and the room looked dark, and dingy, and then there was the sound from the bar below. Luckilly I was on second wind at this point so I just tossed the suitcase aside and went for a bevvy. Next morning, it was more clearer and I really did receive what I paid for, so should not moan. Nice pool, maybe in need of a bit of tile repair, only took advantage of all inc drink as the food was not worth much, very basic. However, if travelling on a budget, this is an ok place to stay.

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• User:645samanthap

  Trip type:

  Horrible place don't bother staying there if you want all inc

  18 Sept 2014

  Horrible place nasty staff on the front desk of you need a doctor they ignore and carry on there conversation, managers just seem to eat really nice food in front off all the other people have to eat the mess that's put out apart from the Russians seem to love it, rooms don't get cleaned unless you leave a tip everyday they just walk in and if there nothing there they will just walk out we had to take toilet rolls and towel off the trolly, the alchol is cheap paint stripper and don't go in to the resturant next to it either they are thieves say a price then change it when you have eaten then tell you not to tell anyone when you make a fuss. This place is a waste of money and time I would say stay at the seler hotel really nice place to eat and drink and they don't rip you off and make you feel welcome ended up there for two week.

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• User:Kellie D

  Trip type:

  Disgraceful

  08 Sept 2014

  Me, my hubby & 3 kids have just returned from this All Inclusive pit of a place after 10 hell bent nights there, we booked up as we were told off Sunmaster that it was a brilliant hotel for families, OMG what a lie this hotel only catered for the Russians both food wise & entertainment there was nothing for us English to eat (I would not feed my dog the food they put on) & nothing for the kids to do & no entertainment, also what Sunmaster forgot to tell us was that the Club Diana Hotel is a 18-30s for the Russians how considerate putting kids amongst them!! The rooms were dirty we had to be moved the day after arriving as they put us virtually on the roof where my eldest girl (who's only 9) kept banging her head off the ceiling as it sloped down like an attic & we could not get out onto the so called box of a balcony for the fear of been necked by the washing line & there was no fridge for our water, so when I went down to the reception the next morning to get us moved the staff were very cold, ignorant & not polite at all. PLEASE PLEASE PLEASE who ever reads this n is thinking about staying in this Hotel DONT as you will regret it big time, Turkey as a place is lovely but this Pit Hole is disastrous.

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• User:SpainEngland2014

  Trip type: Couples

  HILARIOUS!

  02 Sept 2014

  We just used the Spa, cause we were staying at another hotel. We decided to have a turkish bath here because it was a bit cheaper but... OMG!!! I keep laughing at it! When we get there, we had to listen to a guy for 20 minutes trying to sell us EXTRA things all the time, even if we weren't interested at all. All the facility looked dirty, broken, and with some fungus species to be discovered. Then we went for a sauna that we nearly faint, at the same time they came into the sauna to keep selling us things. After that we got ready for a turkish bath. Rude staff, not very interested in what they were doing, and laughing between them. They put ridiculous towels on our head to take us some photos (extra money too). Then they said that we were done, but they forgot our oil massage that was included in the price. OMG!!! I wish they forgot about it! Two "kids/teenagers" gave us a totally non therapeutic oil massage (I still think that I need to see a physio). We were waiting for our transport back to the hotel, but we decided that running away from that place ASAP was the best option, so we walked back.

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