Sun Love Hotel

Recent Reviews: 55

• User:Companion585201

  Trip type: Couples

  Sometimes sorry is not enough

  27 Sept 2026

  I am sorry they say. But it just doesn’t seem sincere. I stayed at this hotel twice. Three nights apart. The hotel is not near any areas you might want to see in Milan. Nor is it inexpensive. But the room the first night, a junior suite was surprisingly spacious. I unfortunately left behind some medicine in a special ice pack in the refrigerator. We contacted the hotel both by phone and email. They responded to both the medicine was located and we be put in the refrigerator for us. We shared we would make a special trip back in two days to retrieve it, and made a reservation for the same type room, a junior suite.We returned as promised. An hour before checking they said the room was not ready, but come back and the room and medicine would be waiting. We did. Neither were true. The room was small. Really small. No hotel would call this a junior suite. “I am sorry. But we have many Junior Suites, some are just small,” They explained. What of the medicine? “ I am sorry, it was I who told you it was preserved for you. My colleague threw it away.” Yes you made a special trip to Milan and back to the hotel for the medicine. I am sorry and, no we will not accommodate you in any way. If you may ever need a hotel that cares for its patrons, Hotel Morfeo is not that Hotel. Stefano Lucchini, Direttore generale at Hotel Morfeo Milano, responded to this review Dear Guest,I have personally read your review and, as General Manager of Hotel Morfeo, I would like to sincerely apologize for your experience.I am particularly concerned about what happened with your medication. After we had confirmed that it had been found and would be safely stored for you, it should have been available upon your return. I fully understand your disappointment and frustration, especially considering that you made a special trip back to Milan to retrieve it. We are reviewing this incident internally to ensure that a similar situation does not happen again.I am also sorry that the accommodation provided during your second stay did not meet your expectations or reflect the experience you had during your previous stay.What you have described does not represent the level of care and attention we aim to provide our guests. Your comments have therefore been taken very seriously and will be used to improve our procedures and service.I sincerely hope we may have the opportunity in the future to regain your trust.Kind regards,Stefano LucchiniGeneral Manager

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• User:kmb76

  Trip type: Family

  Nice enough

  27 Mar 2026

  Stayed in a triple room. Room was spacious, clean and had a large TV. Bathroom was again, big, clean and nice shower. Provided shower gel, but it made my skin really dry, so avoided using it again and stuck to my own. Check in was fine, with a pleasant welcome. However, this hotel is not a 4 star, the only difference from a 3 star, is that you get a dressing gown. The room wasn't cleaned or towels changed in 3 nights. (We didn't need or want this). BUT it makes you wonder on what basis it can be classed as 4 star, we had to pay €10 per person per night tourist tax, due to being 4 star, and I can not get my head round this. Genuinly wished we had booked a 3 star and spent that money on a meal out in Milan. Was my sons 16th birthday while we were there, hotel takes copies of your passport, so they knew, and his birthday cards were displayed in the room, there was no acknowledgement of this from the hotel, yet when we have celebrated birthdays before, there has been a little note or chocolate bar or something left in the room, (this is supposed to be a 4 star hotel) You are also 20 mins on the tram from Milan centre, so you are not paying for a prime location. Breakfast was €20 per person, we didn't do this, as I think that is far to much for breakfast. There is a shopping centre close by, with a huge supermarket. We got an uber to the San Siro for around £10. The tram is right outside the hotel, which is very handy. Overall there is nothing wrong with this hotel, it is just not 4 star, so manage your expectations when booking, if you want a little luxury, this hotel is not for you, if you want a basic clean room, go 3 star and save your tourist tax money, - honestly, you wont notice much difference, and you have more money to spend in Milan. Marco Vaghi, Servizi per gli ospiti/front office at Hotel Morfeo Milano, responded to this review Dear Guest,We are sorry to hear that the payment of the city tax negatively impacted your stay with us.Please be advised that this fee of €10.00 per person, per night, is not a charge determined by the hotel. It is a mandatory municipal tax collected on behalf of the City of Milan. This same tax is required by law at every accommodation facility within the city; therefore, it should not be reflected as a shortcoming of our establishment.Furthermore, we would like to highlight that our location and the costs of all additional services are clearly detailed on all online booking platforms.We trust that this clarifies the situation and resolves any misunderstandings.Kind regardsFront Office ManagerMarco

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• User:arezoub525

  Trip type: Friends getaway

  Perfect stay in Milan Highly Recommended

  26 Jul 2025

  Morfeo Hotel offers outstanding value for money. It delivers the quality and service of a much more expensive hotel, with a warm, personal touch that makes you feel truly looked after. I wouldn't hesitate to return or recommend it to anyone visiting Milan. Absolutely top-notch in every way. Marco Vaghi, Servizi per gli ospiti/front office at Hotel Morfeo Milano, responded to this review Dear Arezou, We are glad that you enjoyed your stay at Hotel Morfeo Milano. Hopefully we will welcome you again soon. Best RegardsFront Office ManagerMarco

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• User:mebneter

  Trip type: Business

  accommodating staff made up for a malfunctioning room

  30 Jun 2025

  After an odyssey to find a room with working air conditioning and a working TV, I finally got a nice junior suite (instead of the booked suite) and free breakfast for my stay. So overall had a very good experience in the end. The hotel is pretty close to the city center, but commute traffic is heavy. Marco Vaghi, Servizi per gli ospiti/front office at Hotel Morfeo Milano, responded to this review Dear Mebneter,We are grateful for your review and pleased to hear that you valued our commitment to ensuring your stay was as enjoyable as possible.We look forward to the opportunity of hosting you again.Best RegardsFront Office ManagerMarco

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• User:Companion56247683793

  Trip type: Couples

  Quite, clean and contemporary

  25 Dec 2024

  Beautiful and clean hotel. Short tram ride into milan city which is directly across from the hotel, shopping and supermarket few min walk. Stayed here for the weekend and loved it.Restaurant and bar very clean and serving good food. The front of house (possibly owner) was always lovely ,chatty and happy to help A+++ Marco Vaghi, Servizi per gli ospiti/front office at Hotel Morfeo Milano, responded to this review Dear sirs, We are glad that you enjoyed your stay at Hotel Morfeo Milano. We hope to welcome you again in the future. Best RegardsFront Office ManagerMarco

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