Life Point Hotel

Recent Reviews: 24

• User:MKSATER

  Trip type: Family

  Ok hotel if you ignored the workers and treat it as a place to sleep only.

  18 Jul 2026

  This was one of the worst hotel experiences I have ever had. The hotel has potential, but the poor service, unprofessional staff, substandard rooms, and disappointing breakfast completely ruined our stay.We were assigned a very small room with an extremely poor layout that made it feel even more cramped, especially after adding the baby crib that we had specifically requested when making our reservation. We asked to change rooms and were shown another room that was also small but had a much better design and was more functional. We agreed to move, but the receptionist then claimed that the air conditioning in the new room was not working properly and repeatedly pressured us to remain in our original room, insisting that it was larger—which was simply not true. In the end, we had no real choice because the staff clearly had no intention of accommodating our request.The room itself was unacceptable. Although the bed was comfortable enough, it was small, and the overall cleanliness was poor. There were dead insects left in the room for several days despite daily housekeeping, demonstrating a complete lack of attention to cleanliness and detail (see attached photo).The laundry service was another terrible experience. When we collected our clothes, the receptionist tried to charge us more than the prices clearly listed, claiming that a long-sleeved shirt should be billed as a suit jacket. After we challenged him, he reluctantly corrected the price but then rudely told us not to use the hotel’s laundry service again. I have never experienced such disrespectful treatment from hotel staff.Breakfast was equally disappointing. The selection was extremely limited, and unbelievably, no coffee was served—only tea and water. For a hotel of this standard, this is far below expectations.The attitude of most of the staff was consistently rude and unwelcoming. The only exception was the housekeeping team, who were polite and pleasant throughout our stay. It was also frustrating to see hotel staff sitting comfortably in the lobby while guests were left standing because there were no available seats.This hotel could be a very good place to stay, but the behavior and attitude of its staff are actively damaging its reputation. Poor customer service, misleading information, lack of cleanliness, and an unwillingness to resolve even simple issues made this an extremely disappointing experience. I would not recommend this hotel unless significant improvements are made in both management and staff training.

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• User:CarolF1082

  Trip type: Friends getaway

  Wonderful experience

  14 Jul 2023

  The location is perfect, restaurants and shopping within walking distance. The hotel staff are very friendly and very helpful especially Recep. He gave us directions and advised us on good places to visit and also helped us alot.

• User:Eman A

  Trip type: Family

  amazing everything????

  07 Jun 2022

  very modern hotel and clean also the staff are amazing and the food deleicious ... there is a starbucks in the lobby and the locaaaation is just perfect ???? ... reception staff are very friendly and helpful specially mazen he speak good english which make it easy to be understood. overall great experince i recommand & kinda suprise its not a 4 star hotel even tho the quality look like it.

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• User:jamesrF3588EJ

  Trip type: Couples

  Last Minute Cancellation due to Lack of Easy Car Access

  11 Nov 2020

  We had a reservation for this place, but ended up cancelling the day of the reservation. This hotel is directly in the middle of Trabzon, which means congested, narrow alley ways, irregular parking, and crazy google map navigation. We drove for an hour trying to find this place, and tried to call, but later determined it's only really possible by parking your car 10 minutes away and walking in. Trabzon seemed safe enough to do this, but we didn't want to haul 40kg of bags to the front door. Based on the previous reviews, I am sure this hotel is good. However, not recommended if you're not familiar with Trabzon and you have your own car. Going forward, this hotel should send directions/PIN to people with some instructions on how to approach by car. Valet parking/hotel escort would remove a lot of stress. Give the last minute cancellation, we had to eat $30 USD..hence the review to warn others.

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• User:KarimMasarweh

  Trip type: Family

  An absolute GEM inside the centre of Trabzon

  24 Aug 2020

  We are a couple + 1 daughter.Here is our story...We were looking for a hotel at late night due to last minute change in program.After lots of searches, this hotel came up in one of the hotel apps.We were hesitant a bit due to previous warnings from friends about the hotels in the area not being true to the pictures. Lack of recent reviews in most hotels strengthened those fears.We arrived to the hotel without a reservation because we wanted to see the room first.The price was too good compared to the luxury displayed in the pictures.We arrived late at adding 10PM. We parked the car nearby (Google maps is not accurate as it leads to a nearby blocked road that you need to continue on foot).We were welcomed by an extremely polite guy who speaks English well and offered us the triple room and agreed to show us the room. It was perfect! 1:1 with the pictures!He then came with me to instruct me on how to find the correct free parking used by the hotel guests (10 steps from the hotel).I didn't have great expectations from the breakfast due to the low rate per night, but actually it was relatively surprisingly good (not 5 star. You can't expect this )It's a good thing that due to COVID-19, you are not allowed to pick the dishes/cutlery/food by yourself. There are several ladies there who are responsible to pick the items for you.There are egg dishes but you can order a custom made omelette at extra charge (~15TL).And there is a small Starbucks at the ground floor.I would definitely recommend this hotel to anyone as come back again.

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