In this hotel I stood in room 327 from 29 to 30th of Sep 2025 and when i left I forgot a duo charger with 2 cables in the room. The day after we contacted the hotel in order to see if the employe that clean up that room found the firgoten device. No success. So be careful with this hotel.Do not forget nothing there because you will not recovered it!!!!
Esin Akdeniz, Genel Müdür at Ramada Plaza Hotel & Spa Trabzon, responded to this review
Dear Guest,Thank you for sharing your feedback.We would like to inform you that, after your check-out, our team immediately contacted your tour guide regarding the charger you mentioned. Unfortunately, we did not receive any response or follow-up from their side, and we were unable to reach you directly.Please be assured that our hotel takes the issue of lost and found items very seriously, and every item reported is carefully checked and recorded by our housekeeping department.You may contact us directly at info@ramadaplazatrabzon.com and we will be happy to assist you further and provide all available information regarding your case.With kindest regards,Guest Relations Department
User:laithshanaah
Trip type: Family
Trabzon
09 Aug 2025
Honestly, it was one of the worst experiences of my life. There's no room hygiene. There are no towels for all residents and the existing towels are torn. Hotel near the airstrip so you can not sleep, especially since the hotel is not well insulated for noise I booked my room with breakfast, but I had breakfast once and did not repeat it because of the bad smells in the restaurant, and it was very bad, and also the cups, suspensions and dishes were not even cleenHonestly, this hotel is too exaggerated and not worth a single star. But anyway, that doesn't reflect the ramada hotel company, I hope you fix the hotel, because you're embarrassing them.
Esin Akdeniz, Genel Müdür at Ramada Plaza Hotel & Spa Trabzon, responded to this review
Dear Guest,First of all, thank you for sharing your feedback with us.We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconveniences you faced regarding cleanliness, towels, noise, and the breakfast service.Your comments have been shared with the relevant departments and we are taking immediate steps to improve hygiene standards, replace damaged items, and review our breakfast service in detail.We hope you will give us another opportunity in the future to restore your confidence in our hotel.With Kindest Regards,Esin Akdeniz EğrioğluGeneral Manager
User:drashraff2015
Trip type: Family
⭐️ 3 out of 5 – A Deeply Disappointing Stay That Reflects Neither the Brand Nor a 5-Star Standard
19 Jul 2025
⭐️ 3 out of 5 – A Deeply Disappointing Stay That Reflects Neither the Brand Nor a 5-Star StandardAs a frequent global traveler and someone who has stayed in this very hotel nearly a decade ago, I returned to Ramada Plaza by Wyndham Trabzon with high expectations — only to find that the experience has drastically deteriorated on nearly every level.Let me outline the concerns with full transparency: 1. Poor Welcoming and Service Culture: From check-in to checkout, the hospitality felt forced, cold, and often inattentive. Staff across several departments seemed disengaged or untrained. This was in stark contrast to what one would expect from a 5-star hotel — or from any Wyndham-branded property. 2. No Sense of Value for Money: Despite the exaggerated pricing of amenities and services (closer to Swiss luxury levels), what we received was neither aligned with those rates nor reflective of international hospitality standards. The hotel experience lacked the refinement, elegance, and accountability that we regularly see in hotels across Switzerland and Northern Europe. 3. Inability to Deliver on Basics: A hotel in Turkey should, at minimum, be able to serve a proper cup of Turkish coffee. Astonishingly, even this was a struggle — both in taste and presentation. 4. Poorly Trained and Arrogant Restaurant Staff: We found the staff at the buffet and restaurant to be inattentive, unprofessional, and even dismissive. Basic etiquette — such as acknowledging a polite request — was often missing, and the overall energy was rushed, cold, and mechanical. 5. No Accountability: Even when concerns were raised, there was no evidence of follow-up, no apology, no corrective action — just silence or a shrug. 6. Swimming Pool Area – A Serious Letdown: The lifeguard grudgingly brought towels, the tables were left uncleaned, and there was no staff presence to maintain the space. The area looked unattended and unwelcoming. 7. Inconsistent Housekeeping: On two separate occasions, after our room was cleaned, the tea tray was left unstocked and the water bottles were not replaced. It took multiple calls to the front desk to resolve what should have been a routine responsibility. 8. Cafeteria & Shisha Experience – Overpriced and Underwhelming: A shisha priced at 1750 TL is simply unjustifiable, especially given the lack of a menu, the slow service, and the under-trained staff. We have experienced far superior service at a third of the price — even in the most elite hotels globally. 9. Decline Over the Past 10 Years: Having stayed here a decade ago, I can confidently say this hotel has regressed in every aspect — from staff professionalism to cleanliness, from service reliability to guest engagement. What was once a gem of Trabzon has become a place where first impressions are ruined by carelessness, and basic guest needs are overlooked.By contrast, during the same trip, we stayed at the Mövenpick Istanbul (Eyüp) — and the experience was nothing short of marvelous. From world-class service to elite dining at Arça restaurant, from transparent guest relations to precision in every detail — they reminded us what true hospitality feels like.This hotel (Ramada Trabzon) has the infrastructure, but lacks the soul of service and the leadership to revive it. I sincerely hope the management takes guest feedback seriously and initiates a full operational review — before it loses the trust of returning guests entirely.Dr. Ashraf FarragChief Quality ConsultantEducation Commission, USA
Esin Akdeniz, Genel Müdür at Ramada Plaza Hotel & Spa Trabzon, responded to this review
Dear Mr. Farrag,First and foremost, we would like to thank you for taking the time to share such a detailed and heartfelt review following your recent stay at Ramada Plaza by Wyndham Trabzon.We are genuinely sorry to hear that your experience did not meet your expectations, especially given that you had fond memories from your previous visit to our property.We would like to mention that most of our guests leave very positive feedback about our service standards and the helpfulness of our team members. However your comments have all been taken very seriously by our management team and currently conducting a comprehensive internal review.Your comparison to other esteemed properties is noted, and while each hotel has its unique identity and context, we deeply value the hospitality benchmarks you’ve shared. Our goal is indeed to deliver a standard of service that reflects both our brand promise and our guests’ expectations.We sincerely hope to have the opportunity to welcome you back in the future not only to restore your trust, but also to show you the improvements we are committed to making. Should your travels bring you back to Trabzon, please feel free to reach out to us directly. It would be our pleasure to personally oversee your experience.With Kindest Regards,Esin Akdeniz EğrioğluGeneral Manager
User:bo3li2022
Trip type: Solo travel
Amazing stay
11 Jun 2025
Perfect stay , excellent breakfast The gym was amazingThe facility wonderful Recommend for who wants to spend their vacation and relax
Esin Akdeniz, Genel Müdür at Ramada Plaza Hotel & Spa Trabzon, responded to this review
Thank you very much for taking the time to share your positive feedback.We are truly delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority. Your kind words are a great motivation for our entire team.It would be a pleasure to welcome you back to Ramada Plaza by Wyndham Trabzon in the near future.Warm regards,Esin Akdeniz EğrioğluGeneral Manager
User:Desert G
Trip type: Family
Negligence of basic requests
23 Apr 2025
I have not stayed at this hotel but I sent them two emails asking for information and they did not care to answer.This is very poor guest service .If the hotel management don’t have the time or the curtesy to provide basic information , how they will be able to offer proper services. Accordingly it is not wise to book at this hotel,Dr. Abdulraouf
Esin Akdeniz, Genel Müdür at Ramada Plaza Hotel & Spa Trabzon, responded to this review
Dear Mr. Abdulraouf,Greetings from Trabzon.I would like to thank you for taking your valuable time to share your feedback.Regarding your feedback, your email was received yesterday and was answered on the same day. According to our procedures, we always get back to our guests on the same day. In addition, we have contact numbers that you can reach us 24 hours a day. However, truly understand your sensitivity, I would like to state that I am sorry that we are perceived this way.We hope that you will visit us and give us an opportunity to reverse your negative experience into a wonderful one.With Kindest Regards,Esin Akdeniz EğrioğluGeneral Manager
Trabzon, Trabzon
About Ramada Plaza By Wyndham Trabzon
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