Lake Victoria Serena Golf Resort & Spa

Name: Lake Victoria Serena Golf Resort & Spa
Address: Lweza - Kigo Road, off Entebbe Road, Kampala – Central Region, uganda
Telephone: +44-204-505-9777
Rating: 4.1

Kampala, Kampala – Central Region, Uganda

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About Lake Victoria Serena Golf Resort & Spa

location

The complex lies on the shores of Africa's largest lake and the centre of Kampala is just 15 km away. It is a 20-minute drive from Entebbe International Airport.

facility

The holiday village has a lift and features 124 rooms, including 114 double rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the complex feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Rooms feature a kitchen and a bathroom, and air conditioning ensures just the right temperature. Guests can enjoy the lake view from a balcony or terrace. All rooms are carpeted and include a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set, a trouser press and a tumble dryer. A direct dial telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The holiday village has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Fine weather can be enjoyed on the terrace. The wide range of activities offered at the complex ensures that there is something new to do every day, including tennis, crazy golf, golf and fishing. Sport and leisure facilities at the complex include a gym, badminton and yoga. Various wellness options are available at the complex, including a spa, a sauna, a steam bath and massage treatments. An entertainment programme and a kids' club round out the entertainment options.

meals

Dining facilities include a restaurant, a dining room, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The holiday village also offers special catering options.

Amenities at Lake Victoria Serena Golf Resort & Spa

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Playground
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  Pets
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  Elevator/ Lift
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Pool/ Beach towels
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  Wake-up Call / Service
Hygiene
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  Contactless check-in/-out
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  Packaged meals
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Restaurant
Room Facilities
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  Shower
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  Hairdryer
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  Minibar
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  TV
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  Closet
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  Mosquito Net
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  Room service
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  Slippers
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Golf
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  Tennis
Transfers
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  Airport Transfers

Location

Around this property:

Airport

9000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

159

Very Good

135

Average

Poor

Terrible

Recent Reviews: 380

User:F3045IEhelenk
Trip type: Business
The hospitality needs improvement
28 Feb 2026
I stayed at the hotel three times, I found the hospitality experience to be somewhat frustrating. I can specifically mention some employees at the front desk and waitstaff. I would like to acknowledge the housekeeping team; notably especially the lady working at the spa as spa attendant truly exemplifies excellence in her role. She is exceptionally welcoming. Although I do not know her name, I saw her again on the morning of March 2nd. Regarding the breakfast waiter, whose name I believe is Josphey, he appears to require additional training to meet the expected standards. Josephine Oloo, Owner at Lake Victoria Serena Golf Resort & Spa, responded to this review Dear Helenk, Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stays did not meet your expectations. Please be assured that management takes your comments very seriously, and the issues you highlighted are being addressed. Additional training and support will be provided to ensure our team consistently delivers the high standard of service our guests deserve.We are delighted to hear your kind words about our housekeeping and spa team, and we will be sure to share your compliments. We are confident they will continue providing the same exceptional service to all our guests.Your feedback is invaluable, and we look forward to welcoming you back in the future to provide the exceptional experience you deserve.Regards,
User:patj757
Trip type: Couples
A beautiful setting friendly staff, rooms a bit dated and the walk ways from rooms to amenities get very slippery so need some c
31 Jan 2026
The hotel is set in lovely grounds and staff are very professional and friendly. The rooms are spacious but a little dated and an update would be good. Josephine Oloo, Owner at Lake Victoria Serena Golf Resort & Spa, responded to this review Dear Patj757, Thank you for taking the time to share your feedback with us.We are delighted to hear that you had a positive experience and enjoyed the beautiful setting of our resort, as well as the friendliness and professionalism of our team.Management has taken note of your comments regarding the rooms and the walkways. Rest assured that steps are being taken to improve our room interiors and enhance our guests’ experience.We truly appreciate your feedback and hope to welcome you back again.Regards,
User:C C
Trip type: Business
Pass on the restaurant-huge disappointment
25 Jan 2026
This review is for the restaurant and bar only. It’s a beautiful property, but the restaurant was a huge disappointment. We ordered dal tarka and was told it would take an hour, so we should not order it. Then we replaced it with tilapia tikka masala. And they brought me chicken tikka when I said no meat in any of our dishes. They didn’t have the drinks we ordered. They didn’t have the sides dishes we wanted and we were told they only have rice and fries, despite the menu having 4 other options. When the tilapia arrived it was mostly skin. Then came the pizza which tastes like a grocery store frozen kids pizza. The waiter did not know what ingredients were in any of the items we asked about and was slow to return. Overall a terribly expensive poor dining experience. My dinner mate asked me to add that after 10 days, it’s the worst food we have experienced in Uganda. Josephine Oloo, Owner at Lake Victoria Serena Golf Resort & Spa, responded to this review Dear C C,Thank you for taking the time to share your experience with us. We sincerely apologize that your visit to our restaurant and bar did not meet your expectations. It is only through feedback like yours that we are able to improve our services.Your comments have been taken seriously and shared with our culinary team to address the issues and ensure guests receive the high-quality service they deserve. Additionally, our service team is undergoing refresher training to enhance menu knowledge, accuracy, and timely service moving forward.We truly regret that your experience was disappointing and did not reflect the high standards we strive to uphold. Your feedback is invaluable, and we hope you will give us another opportunity to provide a much improved experience.Regards,
User:kuratu l
Trip type: Business
Excellent Atmosphere
26 Nov 2025
Excellent Service, Location, Atmosphere and Rooms Excellent Service, Location, Atmosphere and Rooms Excellent Service, Location, Atmosphere and Rooms Josephine Oloo, Owner at Lake Victoria Serena Golf Resort & Spa, responded to this review Dear Kuratul, Thank you for taking the time to share your review and rating. We are delighted to hear that you had a positive experience while at the resort. We look forward to welcoming you back soon for another memorable experience. Kind Regards,
User:Edwin T
Trip type: Business
excellent customer care
20 Nov 2025
Excellent customer care service, great services, excellent spa &gym, i enjoyed every bit while at Serena, as a team we enjoyed our stay, every lake victoria Serena kigo staff was welcoming, smiling Josephine Oloo, Owner at Lake Victoria Serena Golf Resort & Spa, responded to this review Dear A3284REedwint, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our customer care, spa, gym, and overall services made your experience memorable. We look forward to hosting you soon.