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Emirates Palace Mandarin Oriental

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Emirates Palace Mandarin Oriental

locationAbu Dhabi, Abu Dhabi

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About Emirates Palace Mandarin OrientalAbout Emirates Palace Mandarin Oriental

Location

The hotel is conveniently located close to the major business districts, as well as shopping malls and local attractions. It is the ideal address for a business or leisure stay in Abu Dhabi. The international airport is approximately 38 km away.

Facility

The hotel has a lift and features 302 rooms and 92 suites. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, translation services, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel doctor. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 40 conference rooms.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. All rooms are carpeted and include a king-size bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. For guests' convenience, units include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV, a radio and WiFi provide all the essentials for a comfortable holiday. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and 1 smoking room.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, golf, paddle tennis and fishing. A wide range of sports are available, including water sports such as windsurfing, jet skiing, banana boat rides, canoeing, sailing, catamaraning, kayaking, snorkelling, diving, water aerobics and aquafit or, for a fee, water skiing. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, badminton, billiards, squash, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and anti-ageing treatments. Guests can enjoy a range of leisure facilities and activities, including a kids' club and a nightclub.

Meals

Dining facilities include 7 restaurants, a dining room, a café and a bar. Half board is offered as a catering option. Breakfast, lunch and dinner are available. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Emirates Palace Mandarin Oriental Amenities at Emirates Palace Mandarin Oriental

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Theatre

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless payment

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Badminton

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      Banana Boat

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

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      Water Skiing

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2228

Very Good

72

Average

32

Poor

14

Terrible

15

Recent Reviews: 2361

  • User:evilriso

    Trip type: Couples

    Misleading Club Room experience - very let down

    rating23 Apr 2026

    This stay at Mandarin Oriental Emirates Palace was a huge disappointment, particularly given it was meant to celebrate our 10-year anniversary.We had previously stayed at Emirates Palace with ‘club’ room access and had a wonderful experience. So much so that we had decided to book the same for our return stay, expecting the same exclusive experience that comes with it. However, on arrival we were told that the entire club wing, club lounge, and even the designated “club beach” area were all closed. Instead, we were placed in a standard part of the hotel, with the only “benefit” being afternoon tea and canapés served in the lobby lounge.What makes this particularly unacceptable is that none of this was communicated in advance. There was no mention on the website, and even when I called the hotel prior to booking to check what facilities were open, this was not disclosed. Continuing to advertise and sell a “club” experience under these circumstances feels highly misleading.After raising the issue, we were offered a room upgrade and a small resort credit, but only after I questioned what we had actually paid extra for. Even then, it felt like a reluctant gesture rather than a genuine attempt to make things right. It certainly didn’t come close to compensating for the lack of the core experience we had booked.To make matters worse, over the weekend there wasn’t even a separate breakfast area for club guests, so there was absolutely no sense of exclusivity or added value at all.While the staff were polite, the management response felt like little more than lip service—repeating that they “take feedback seriously” without taking meaningful action.I understand that the hotel may be operating at reduced capacity due to the current situation, but that does not justify a complete lack of transparency. Guests should be clearly informed before booking, not left to discover on arrival that key parts of the experience simply don’t exist.It’s genuinely surprising that the Club Room option is still being marketed without any disclosure of these closures.Sadly, this experience has completely changed our perception of what was once one of our favourite hotels. We left feeling misled and let down, and we would be very hesitant to return.

  • User:Bashayer A

    Trip type: Friends getaway

    Very disappointed

    rating22 Apr 2026

    I felt insulted during my current stay at Emirates Palace Mandarin Oriental, which has been far below the standards expected from a hotel of this caliber.Upon arrival, Hamza at reception was unwelcoming and offered no proactive guidance—I had to repeatedly ask for basic information. The situation escalated with his supervisor, Ahmed Adel, who responded in a dismissive and unprofessional manner regarding my ID, despite my clear explanation that it was on the way. He even stated that I would have to leave the room and the hotel if it was not provided immediately.When I raised my concerns, he responded defensively, saying, “we welcomed you and even offered a welcome tray.” However, this only added to my disappointment, as the tray itself was handled in an unhygienic manner, with the biscuit being touched by hand.I came here to relax, yet I already regret booking two nights as the experience has been more stressful than enjoyable. For a hotel of this level, the front desk should reflect the highest standards of professionalism. Instead, I felt unrespected throughout.Overall, this experience does not align with the brand’s reputation for luxury and excellence

  • User:844juliettep

    Trip type:

    Wonderful stay at the Emirates Palace

    rating21 Apr 2026

    We had a truly wonderful stay at Emirates Palace Mandarin Oriental.From the moment we arrived, the service was exceptional across every area of the hotel. The reception team, breakfast staff, pool attendants and housekeeping were all incredibly attentive, thoughtful and consistently caring in every interaction.The hotel itself is iconic and the rooms are spacious with plenty of storage, making it perfect for families. We were traveling with our three-year-old child, and everything felt comfortable and well-suited to our needs.The pool area is fantastic, especially with the lazy river and water slides, which added a lot of fun to our stay. Breakfast was outstanding—high quality, varied and truly one of the highlights of our experience.We will absolutely return to this magnificent hotel with great pleasure. A big thank you to the entire team for making our stay so memorable. Michael Koth, General Manager at Emirates Palace Mandarin Oriental, responded to this review Dear 844juliettep,Thank you very much for your amazing feedback. It is a ringing endorsement of our staff’s commitment to ensure our guests have a warm memory of their stay with us.Your lovely comments and praise on our staff will deeply motivate our team to the highest level.We greatly appreciate your loyal patronage, and we look forward to welcoming you back at Emirates Palace Mandarin Oriental, Abu Dhabi!Yours sincerelyMichael KothGeneral Manager

  • User:BillyMartinez

    Trip type: Friends getaway

    Had an incredible stay at Emirates Palace — truly unforgettable from start to finish!

    rating20 Apr 2026

    I stayed for 2 nights and 3 days, and every moment exceeded expectations. From the warm and seamless check-in to the smooth check-out, everything was handled perfectly. A special mention to Arjun, Lita, and Hamza at reception for their outstanding hospitality and making us feel so welcome right away.Dining at Episode Restaurant was another highlight — Santosh and Moe provided amazing service, attentive, friendly, and professional throughout.Overall, it was an amazing experience and I can’t wait to come back. Highly recommended! Michael Koth, General Manager at Emirates Palace Mandarin Oriental, responded to this review Dear BillyMartinez,Thank you for your lovely feedback and it's wonderful to know that you had amazing stay with us.We greatly appreciate your loyal patronage and your commendation towards our colleagues which I will share with them. We look forward to welcoming you back at Emirates Palace Mandarin Oriental, Abu Dhabi!Yours sincerelyMichael KothGeneral Manager

  • User:Ma098

    Trip type:

    Emirates Palace outstanding service and food

    rating19 Apr 2026

    The supervisor Dino, Mega and Fatzo our hostess and host at the mandarin oriental Episodes gave us the most amazing experience of hospitality. We enjoyed a high tea including their signature gold cappuccino. Nothing was a problem. The atmosphere was delightful with a live pianist playing in the background. A absolute must when you’re in Abu Dhabi. Michael Koth, General Manager at Emirates Palace Mandarin Oriental, responded to this review Dear Ma098,Thank you very much for sharing your amazing experience with us.We greatly appreciate your loyal patronage, and we look forward to welcoming you back at Emirates Palace Mandarin Oriental, Abu Dhabi!Yours sincerelyMichael KothGeneral Manager

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