Premier Inn Abu Dhabi International Airport Hotel

Recent Reviews: 4801

• User:Lalji H

  Trip type: Couples

  BAD SERVICE - REFUND BEING DENIED DESPITE PEOPLE LOSING THEIR LIVES IN REGION

  27 Mar 2026

  Hi. I wish to express how disgraceful PREMIER INN ABU DHABI BUSINESS HOTEL is treating myself and my wife. I was due to travel from India to Abu Dhabi for a week long holiday but due to the crisis in the Middle East region, I am unable to travel as flights have been cancelled and flight refunded. However, the hotel is not only REFUSING A REFUND, they are not even responding despite many emails and cancellation form requests being completed.Karolin Hany and Pratibha Bankar marked Womens Day couple of years ago with this statement. 'At Premier Inn, we operate very much like a family, looking out for one another and supporting our colleagues as best we can, which in turns ensures that our guests enjoy the very best in service'ARE YOU SURE ABOUT THIS??????I am 70 years old, my wife is 72 years old yet Premier Inn Abu Dhabi Business Park Hotel clearly don't care about people dying in the area and want to keep the money. GREED. Have some shame. A simple full refund offered would allow me to be at ease and then would be happy to visit in the next year when things have normalised in the region.Please Please have some heart.

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• User:Azeem M

  Trip type: Friends getaway

  Friends stay

  20 Mar 2026

  Thank you for the reception staff who help for the travel plans in the force major situation special thanks to JULIA , ARUN DUTY MANAGER AND ASWIN

• User:U6991EImarkd

  Trip type: Couples

  Zero flexibility during regional airspace closure

  03 Mar 2026

  Zero flexibility during regional airspace closureOur flights to Abu Dhabi were officially cancelled due to force majeure following the closure of UAE airspace. The entire trip collapsed, including a cancelled cruise.All other providers involved showed goodwill and processed cancellations despite non-refundable rates.Premier Inn Abu Dhabi Airport refused any cancellation and insisted only on a date change, even though travel to the country was impossible.In addition, direct attempts to contact the hotel were ignored. Emails remained unanswered, leaving us with no direct communication or clarification from the property itself.Policies are one thing. Refusing flexibility during a documented force majeure event — while also failing to respond to customer inquiries — is another.Very disappointing approach to customer care. Karolin Hany, Guest Services / Front Office at Premier Inn Abu Dhabi International Airport, responded to this review Dear Valued Guest,Thank you for sharing your feedback.We sincerely apologize for the inconvenience caused and for the lack of communication you experienced. During the regional airspace closure, the situation developed very quickly and we received an exceptionally high number of inquiries, which unfortunately led to delays in our responses.Please be assured that we have been showing flexibility to guests whose bookings were made prior to the current situation and whose travel plans were impacted by the disruption, whether through free cancellation or a date amendment, depending on the booking dates and the specific circumstances.We kindly invite you to share your booking details with us so we can review your reservation and ensure it is handled with the appropriate consideration.Once again, we apologize for the inconvenience caused and appreciate your understanding.Kind regards,Karolin HanyOperations Manager | Premier Inn Abu Dhabi Airport (Business Park)

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• User:Maisie121212

  Trip type: Couples

  Surprisingly good

  21 Feb 2026

  In an industrial estate beside the airport is not where I would usually choose but it was a stopover on a very long trip. Pickup at airport and a clean room. APool and decent food. Loses one point for the hefty charge for an early check in.

• User:NorthStar46956552550

  Trip type: Business

  Disappointed with Lack of Compassion in Medical Emergency

  14 Feb 2026

  stay away from this hotel .I had booked a stay under a non-refundable rate. Unfortunately, I was unable to travel due to a genuine medical emergency and provided documentation to support my situation.While I understand the terms of a non-refundable booking, I had hoped the hotel would consider a goodwill exception given the circumstances. Sadly, my request for flexibility was declined without any alternative solution or partial credit.What disappointed me most was not the policy itself, but the lack of empathy and customer support during a difficult time. Exceptional hospitality is shown when policies are balanced with compassion.Future guests should be aware that this property strictly enforces its cancellation terms, even in cases of medical emergencies. Karolin Hany, Guest Services / Front Office at Premier Inn Abu Dhabi International Airport, responded to this review Dear Guest,Thank you for sharing your feedback. We sincerely regret that we were unable to accommodate your cancellation request. As your booking was non-refundable, our team must adhere to the hotel’s booking terms and conditions to ensure fairness and consistency for all guests.We understand your disappointment and appreciate your input, which helps us review and improve our approach to guest communication in exceptional circumstances.Kind regards,Karolin HanyOperations Manager | Premier Inn Abu Dhabi Airport (Business Park)

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