The St. Regis Abu Dhabi

Recent Reviews: 5831

• User:Shaima M

  Trip type: Business

  Richard was amazing!

  24 Apr 2026

  Richard was very helpful and kind! Amazing Service :)

• User:thiemo71

  Trip type: Friends getaway

  Nice Oceanfront Hotel

  08 Mar 2026

  The Pool is nice and has a great Restaurant as well. I went everyday to the Gym which is huge and has everything you need. Except an Abwheel.The Restaurant at the Lobby has a great Lunch Buffet which has a great value for the Money. Also the Breakfast and Dinner Buffet are awesome.The room was very clean with a comfy bed. The only thing that bothered me was the music they play in public areas. During the first days it was OK but it can be enoying during a longer stay.However, also the staff is excellent!I stayed here 8 nights and have to say that the location is excellent. If you like running you can take 2 underpasses and you can run down along the seaside. Going to the City is also easy and there are a lot of nice Restaurants. Sofitel Abu Dhabi, Owner at Sofitel Abu Dhabi Corniche, responded to this review Dear Valued Guest,Thank you very much for taking the time to share your detailed review following your recent stay with us.We are delighted to know that you enjoyed many aspects of your experience, especially our pool area, gym facilities, and the variety offered at our restaurants.It is wonderful to hear that you found the lunch buffet at the lobby restaurant to be great value and that the breakfast and dinner buffets met your expectations. We are also pleased that you found your room clean and comfortable, which is something our housekeeping team works very hard to maintain.It is great to know that you made full use of the gym and enjoyed the running route along the seaside. Our location is indeed ideal for guests who enjoy outdoor activities while still being close to the city and its many dining options.Thank you as well for highlighting the friendliness and service of our team, your kind words will certainly be shared with them.We also appreciate your feedback regarding the music in the public areas. Your comment is valuable, and we will certainly review this with the relevant team to ensure a more comfortable atmosphere for guests staying for longer periods.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again on your next visit.Sincerely,Rabih ZEINGeneral Manager

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• User:adamshakur

  Trip type: Family

  Amazing hotel and even better staff 🫡🙌

  06 Mar 2026

  Firstly I have to say that I am not the easiest man to please. I am blessed to have travelled around the world in the most luxurious and best hotels.Some things were not right when I arrived and I was not very impressed BUT the management especially Kirlos have been amazing. Fixed every problem and then upgraded me to amazing suite for free for my troubles. I am here now during a war in the region but have not felt it by the amazing service and dedication of the hotel staff to really take care of us and keep us safe. Travelling with my children is never an easy time but the hotel have been amazing. The hotel has picked up the bill for an extra week we have to stay here due to all flights being cancelled. Thats amazing 👏 They have changed the food for us so we dont get bored even when its a buffet.They have truly gone above and beyond and for that alone it is the No.1 hotel for me in Abu Dhabi.Real honest review. Thank you all Sofitel. And especially Kirlos. You are a star and a friend for life 👌👍🙏🫶 Sofitel Abu Dhabi, Owner at Sofitel Abu Dhabi Corniche, responded to this review Dear Valued Guest,Thank you very much for your wonderful and heartfelt review. We are truly grateful that you took the time to share your experience with us.It means a great deal to hear such kind words, especially from someone who has traveled extensively and experienced many luxury hotels around the world. While we regret that some aspects were not perfect upon your arrival, we are very pleased to know that our team, particularly Kirlos, was able to address your concerns and turn your stay into a memorable one.Your recognition of our team’s dedication during this challenging period in the region is deeply appreciated. The comfort, safety, and wellbeing of our guests remain our top priority, and we are glad that despite the circumstances, you and your family felt well taken care of.We are especially happy to know that traveling with your children was made easier by the support of our team. Your mention of the suite upgrade, the additional week of accommodation, and the efforts of our culinary team to vary the buffet truly means a lot to us. Our goal is always to go the extra mile to ensure our guests feel at home.Your kind words about Kirlos will certainly be shared with him and the entire team. Recognition like yours is incredibly motivating, and we are proud to have colleagues who create such meaningful connections with our guests.Thank you once again for your trust and for calling us your No.1 hotel in Abu Dhabi. We truly hope to welcome you and your family back again under calmer and happier circumstances.Sincerely,Rabih ZEINGeneral Manager

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• User:Réka H

  Trip type: Couples

  WORST EXPERIENCE EVER

  05 Mar 2026

  I am a digital nomad, I’ve been to 50+ hotels in the last couple of years and Sofitel managed to be the worst experience ever.Room Quality:The furniture is old and overall falling apart. The shower is covered in mold from the top to the bottom, as pictures show. I had better experiences in 1 star hotels…AC and room temperature:We arrived during the evening from a cold country, in February. Abu Dhabi can be chill during the night. The hotel DOES NOT HAVE any heating option, as the staff explained to us. They centrally control what the temperature is in the rooms and they don’t offer portable heaters. In the rooms you can technically control the fan strength. We had to buy a portable heater for ourselves, because we were very cold in our room. (Yes, in the middle of the desert this hotel managed to achieve that.) Breakfast: While the offered variable breakfast the quality, especially the meat quality was questionable. The cheapest chicken hams available, and undercooked beef bacon. They said the hotel offers non halal food, but that was obviously a lie. We bought better quality meat in the grocery store nearby. Staff (THE WORST PART):My fiance got sick and couldn’t come down to breakfast. I wanted to bring two croissants up with butter and a senior staff member started to YELL at me in front of everyone that I cannot do such a thing, and my fiance either comes down or he can order for EXTRA COSTS room service. We paid 17EUR for his breakfast and it was denied from us. Offering zero solution to the fact that he was sick, and the old man just kept yelling at me in front of guests and other staff members. I felt horrible. The emergency situation because of the war:We went down every single day to ask about our options after the war broke out. We had to face complete ignorance and incompetence. The staff’s only goal was to cut the conversation short instead of actually giving advice. The manager promised to give me a call back a day ago but I guess Iran will sooner stop bombing us. The only positive I can point out is some junior staff member’s kindness. Sofitel Abu Dhabi, Owner at Sofitel Abu Dhabi Corniche, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay with us did not meet your expectations, and we sincerely regret the experience you described.Please accept our sincere apologies regarding the condition of the room and the issues you encountered with cleanliness. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping and engineering teams for immediate review and corrective action.We also regret the discomfort you experienced with the room temperature. Our air-conditioning system is centrally managed and adjusted seasonally. however, we understand that individual comfort needs can vary. Your feedback is valuable and will be reviewed with the relevant team to explore how we can better accommodate such situations in the future.Regarding breakfast, we are sorry that the quality and variety did not meet your expectations. Our culinary team continuously works to maintain high standards, and your comments will be addressed with them to ensure improvements where needed.Most importantly, we are deeply concerned to read about your interaction with our team member at breakfast. Please accept our sincere apologies if you felt embarrassed or disrespected in any way. This is not the level of hospitality or professionalism we expect from our team. Situations involving unwell guests should always be handled with empathy and care, and we regret that we did not meet that expectation during your visit. Your feedback has been shared with the management team so that the matter can be reviewed and addressed appropriately.We are also sorry to hear that you felt unsupported during a stressful situation related to the regional developments. Our intention is always to assist guests to the best of our ability, and we regret if our communication at that time did not provide the reassurance or guidance you were seeking.Thank you as well for acknowledging the kindness of some of our junior team members, we truly appreciate you highlighting this.While we understand that this experience has left a very negative impression, we genuinely value your feedback as it helps us improve. We hope that you will consider giving us another opportunity in the future to provide the level of service and comfort that Sofitel strives to deliver.Sincerely,Rabih ZEINGeneral Manager

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• User:Richard H

  Trip type: Business

  Business trip which ended up being longer than expected!

  03 Mar 2026

  Excellently looked after during a very testing time! Richard at the Club Millesime is exceptional! Sofitel Abu Dhabi, Owner at Sofitel Abu Dhabi Corniche, responded to this review Dear Valued Guest,Thank you for taking the time to share your experience with us. We’re truly glad to know that our team was able to take good care of you during what sounds like a challenging and extended business trip.Your kind words about Richard at Club Millesime are greatly appreciated. He is indeed exceptional, and we will be sure to pass on your compliments to him.We hope that any future visits will be under more relaxed circumstances, and we very much look forward to welcoming you back again.Sincerely,Rabih ZEINGeneral Manager

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