The St. Regis Saadiyat Island Resort

Recent Reviews: 5699

• User:maddys480

  Trip type: Couples

  Beautiful resort

  26 Apr 2026

  Stunningly beautiful resort. The biggest hotel bathroom we have ever had, with a gorgeous enormous free standing bath. The buildings were all beautiful and the decor was fresh, modern and nice with an Arab twist. The beach was exceptional, very large and clean with beautiful light blue water. Staff always polite and helpful. We loved seeing the hawks

• User:Lama S

  Trip type: Friends getaway

  Speachless 🤍

  24 Apr 2026

  Best of the Best ✨can’t ask for more , really highly recommended Big thanks to the best two ladies Tina&Haydi 💕💕U made our Vacation , can’t wait to comeBack soon 🤍

• User:Yasmeen H

  Trip type: Family

  Very disappointing experience.

  18 Apr 2026

  Very disappointing experience. They completely ruined my wife’s birthday.I called multiple times to confirm there would be a day pass available, and each time they assured me it was fine. Based on that, I also booked a massage. But when we arrived at 11 AM, they suddenly said it was full and refused to let us in.I explained it was a special occasion and that I had confirmed everything in advance, but the staff were unhelpful and showed no flexibility. I asked to speak to the manager, but they refused to come.We had our kids with us, including a 6-month-old baby, and ended up wasting over an hour before leaving to find another place.For a 5-star hotel, this level of poor service and lack of professionalism is unacceptable. I would not recommend it. Hotel Management, Other at The St. Regis Saadiyat Island Resort, Abu Dhabi, responded to this review Dear yasmeenh802Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and especially regret the disappointment caused on such an important occasion.Kindly allow us to clarify that access to our resort facilities on a day pass basis is subject to availability and operates on a first-come, first-served basis. On the weekend of your visit, the resort was experiencing high occupancy, and unfortunately, we were unable to accommodate additional guests, particularly for larger groups, as we must ensure the comfort and safety of all guests in-house.We sincerely apologize if there was any misunderstanding during your prior calls, as day passes cannot be reserved or guaranteed in advance. We understand how this may have impacted your plans, and we truly regret any inconvenience caused to you and your family.As mentioned at the time, our team had offered alternative options, including visiting during weekdays when availability is generally more flexible; however, we completely understand that this may not have suited your schedule.Thank you once again for your feedback. We truly value your comments and hope to have the opportunity to welcome you and your family on another occasion for a more enjoyable experience.Yours sincerely,Arun NarayananMulti-Property General Manager

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• User:Demi F

  Trip type: Couples

  Policy Matters More Than People Here

  03 Apr 2026

  We were due to check out on the day airspace was closed due to missile threats, with government alerts instructing everyone to immediately shelter indoors. Within 12 minutes of that alert, I booked an additional night at the hotel as we had no way to leave.When I got to the room, I realised the rate was almost double the previous nights. It did include a better view and larger balcony, but given we were required to stay indoors and it was 6pm, this added no real value.The following day, with no flights available for at least another two days, I moved to a different hotel. On arrival, they asked why I had left St. Regis and informed me that my stay could potentially have been covered under a government support scheme, something that was never mentioned to me at checkout. I was then told the scheme only applied if I had remained at the same hotel, resulting in additional costs.After returning home, I contacted the hotel. They initially claimed I had booked my room before the missile threats, which I disproved with timestamps showing the booking was made after the government alert. Despite acknowledging this, they maintained they could not confirm the booking was related to the situation and declined any goodwill gesture - even though we all heard and seen missiles being intercepted in the sky that day. The hotel also confirmed they were made aware of the government support scheme on the Saturday evening, and I checked out on the Sunday. Despite this, no one informed me of it at any point, and I was later told it was my responsibility to ask if I wanted to be included (in a scheme I wasn’t aware of). Given the circumstances, active missile threats and airspace closure, that position is hard to justify.The response throughout was a repetition of policy rather than any willingness to apply judgement in an exceptional situation where guests were unable to leave.Only after escalation to Marriott International was a gesture offered in the form of resort credit, valid for 12 months. As I have no plans to travel within that timeframe, this has no value. Our local government still advises against all but necessary travel.The stay itself was fine when everything was normal. Faced with a situation like this, the hotel chose to rely on policy rather than judgement. Hotel Management, Other at The St. Regis Saadiyat Island Resort, Abu Dhabi, responded to this review Dear 209defmif,Thank you for taking the time to share your feedback here and also through the email correspondence with our team.We truly regret that your experience during such an unexpected and stressful situation did not meet your expectations. As previously discussed in our email exchanges, we fully understand the concerns you raised regarding the circumstances surrounding your extended stay during the airspace closure. Our team has reviewed the situation carefully and has shared with you the details regarding the booking, the rate applied, and the information available to us at the time. We sincerely regret if the outcome was not the one you had hoped for. Please know that guest safety and wellbeing remain our highest priorities, especially during extraordinary situations such as this. We remain hopeful that we would have a chance to welcoming you back to the resort in the near future. Yours sincerely,Arun NarayananMulti-Property General Manager

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• User:ano1987

  Trip type: Family

  Exceptional Service

  21 Mar 2026

  From the moment we arrived, we were made to feel incredibly welcome, and the level of service throughout our stay was outstanding. A very special thank you goes to Mr. Brandon Sequeira at the front desk and our Butler, Ahmed Abdelrahman, who both went far above and beyond to make our stay very special.Their professionalism, warmth, and attention to detail made all the difference and turned a wonderful stay into a truly memorable one. We are very grateful for their kindness and dedication, and we very much look forward to being back again soon. Hotel Management, Other at The St. Regis Saadiyat Island Resort, Abu Dhabi, responded to this review Dear ano1987Thank you very much for taking the time to share such a wonderful review. We are truly delighted to hear that you felt warmly welcomed from the moment you arrived and that your stay with us was made memorable by the exceptional service you received.Your kind words about our team mean a great deal. They are both dedicated to creating meaningful experiences for our guests, and we will be sure to share your appreciation with them. Knowing that their professionalism, warmth, and attention to detail made such a positive impact is incredibly rewarding for our entire team.It was our pleasure to have you with us, and we are genuinely grateful for your recognition. We look forward to welcoming you back again soon for another exceptional stay.Yours sincerely,Arun NarayananMulti-Property General Manager

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