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Al Habtoor Polo Resort & Club

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Al Habtoor Polo Resort & Club

locationDubai, Dubai

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About Al Habtoor Polo Resort & ClubAbout Al Habtoor Polo Resort & Club

Location

This resort warmly welcomes guests in Dubai. For sports enthusiasts and active holidaymakers, it provides everything needed for a pleasant stay.

Facility

The resort has a lift and features 151 rooms. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms have a queen-size bed or a king-size bed. Extra beds or children's beds can be provided upon request. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A telephone, a flatscreen television and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Amenities provided in the rooms include slippers and a daily paper. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a bathtub. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The resort has family rooms and non-smoking rooms.

Sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A sun terrace, sun loungers, and parasols are available. The wide range of activities offered at the resort ensures that there is something new to do every day, including tennis, crazy golf, golf, archery and horse riding. Sport and leisure facilities at the complex include a gym, billiards and aerobics. There is a wellness area with a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Subject to charge: a spa. Children are well looked after in the kids' club.

Meals

Various dining options are available, including a café and a bar. Delicious specialities await guests in 2 non-smoking, air-conditioned restaurants. Catering options include half board and full board. A continental breakfast buffet, brunch, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The resort also offers special catering options.

Amenities at Al Habtoor Polo Resort & Club Amenities at Al Habtoor Polo Resort & Club

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Archery

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      Billiards/Snooker

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      Children's Pool

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      Golf

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      Gym

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      Horse Riding

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      Jacuzzi

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

33.3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

642

Very Good

61

Average

30

Poor

31

Terrible

69

Recent Reviews: 833

  • User:h0llyw00du

    Trip type: Solo travel

    Disappointing stay

    rating02 Apr 2026

    I would not classify this hotel as a five-star property. Calling it “luxurious” is misleading, as the experience falls well below what is expected at that level.The hotel is clearly outdated, with worn furniture and a noticeable lack of proper maintenance. The rooms did not feel clean — I noticed stains on the ceiling, visible dust, and hair in the bathroom, to the extent that I had to clean parts of it myself. On one occasion, housekeeping even left a used cleaning towel behind in the bathroom. Overall cleanliness and upkeep do not reflect five-star standards. Additionally, the bathroom floods after showering, which is both unpleasant and unacceptable for a hotel positioning itself as luxury.Service is another major concern — slow, inconsistent, and lacking the professionalism expected in a five-star environment. There is also a clear lack of alignment within the management team. I was initially promised compensation and a refund for the unused portion of my stay, which was not honored. Instead, I was encouraged to accept a credit, reflecting poor communication and a lack of accountability.To be fair, the hotel was flexible in adjusting my booking dates given the heavy rain and the regional situation, which I initially appreciated. However, everything that followed during my stay completely undermined that gesture. The way I was treated afterward — particularly the General Manager’s defensive and unprofessional approach — overshadowed any goodwill and ultimately defined the experience.The overall hospitality experience is underwhelming. Even at the leadership level, the guest experience does not appear to be prioritized. Interactions with GM felt defensive and, at times, confrontational rather than solution-oriented, creating an environment where guest comfort is clearly not the priority.That said, I would like to acknowledge Sohan, Adi (bellboy), and Kamal, who were helpful and professional — their efforts were appreciated.While the location is good, it is the accumulation of these issues that defines the experience — and unfortunately, they significantly detract from it.I would not recommend this hotel to anyone seeking a genuine luxury stay. It may suit those with more basic expectations, but it does not deliver on the standards it claims.

  • User:wenona1989

    Trip type: Family

    Resort can do with a lot of improvement!

    rating29 Mar 2026

    Our stay at Al Habtoor Polo Resort was extremely disappointing. We had booked a one-night stay over the weekend, but unfortunately, the experience fell far below expectations.From the very beginning, the service was poor, from reception to in-room dining and even at the pool. It was surprising that the kids’ pool was being chlorinated during the day, especially on a weekend, rather than overnight.The in-room dining was also very underwhelming. From the lentil soup to the risotto and even the sticky toffee pudding, the food lacked taste and quality. Breakfast the next morning was equally below average.While the resort is positioned as a 5-star property, it does not compare to other 5-star hotels in the UAE. The room felt dated and was not up to standard in terms of cleanliness.What stood out the most was the lack of service. In the UAE, service is typically exceptional, which made this experience even more surprising. We had to wait over 30 minutes for a buggy to take us to the stables, and there was a clear lack of coordination — one buggy passed us without stopping, and others were unavailable as they were not charged.Overall, the staff seemed unprepared and not proactive, which added to the frustration. The entire experience was one disappointment after another, and we ultimately decided to cut our stay short our time and leave early the next day.

  • User:Aseel A

    Trip type: Solo travel

    Amazing stay

    rating19 Mar 2026

    The hotel itself is amazing, there are no words to describe it. Being in the hotel for a week, with this difficult situation happening around me, I am very grateful to the hotel administration for their support, help, and the feeling of security they provide. Regardless of the time of day, be it night or day, they always ask how I am and if I need anything. Even during an alert, they run to people and do everything possible to ensure that our time spent at the hotel remains at the highest level.

  • User:Sadi A

    Trip type: Solo travel

    Gym too small, not enough equipment. Abdulrahman, the gym attendant, is super! Provides great service and always has a smile on

    rating07 Mar 2026

    Great super clean property..gym too small

  • User:mohamedo650

    Trip type: Solo travel

    Exceptional service by Abdelrahman

    rating06 Mar 2026

    Very nice hotel and staff. Especially Abdelrahman. He’s hands-down the best host/staff we ever encountered. Very helpful, professional and genuinely kind. He always made sure we had everything we needed and made our stay very comfortable and nice!

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