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Ascott Park Place Dubai

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Ascott Park Place Dubai

locationDubai, Dubai

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About Ascott Park Place DubaiAbout Ascott Park Place Dubai

Location

This hotel is located in Dubai, approximately 10 km from the beach.

Facility

The hotel has a lift and features 118 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave, a tea/coffee station and a dishwasher. Further amenities include a washing machine, an ironing set and a trouser press. A telephone, satellite television, a CD player, a DVD player, an alarm clock and WiFi are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Bathrooms with wheelchair access can also be booked. Hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Comfortable sun loungers are available on the sun terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active hotel, including golf, a gym, aerobics, a spa, a sauna and a steam bath.

Meals

The dining area includes a restaurant and a café. A fortifying breakfast is served daily.

Amenities at Ascott Park Place Dubai Amenities at Ascott Park Place Dubai

  • Facilities

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      Air conditioning

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      Café

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      Car Park

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Gym

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      Heated Pool(s)

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

10 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

467

Very Good

142

Average

41

Poor

14

Terrible

15

Recent Reviews: 679

  • User:Aurelien V

    Trip type: Business

    Bed bugs and extremely inefficient and rude staff!

    rating01 Mar 2025

    Our beds had bed bugs, we reported it and they didn’t seem to care. They just changed the linens, not even apologized, no manager showed up to say anything. We asked for a discount or a gesture of some kind and didn’t even cared tonaddress the request. During a six night stay our room keys stopped working at least 5 times. Again no apology, in jne ocasion they even handed us the key ‘fixed’ only to get back to our room to find out they still didn’t work.Cherry on top of the cake was that they did not want to issue an invoice upon check out and said they would send it later but refused to address it my company. The staff is extremely inefficient and rude. Would not recommend staying here. Marinela Ilagan, Guest Services / Front Office at Ascott Park Place Dubai, responded to this review Dear Mr. Aurelien V,Thank you for taking the time to share your feedback. We sincerely regret the issues you encountered during your stay and apologize for any discomfort you experienced. Regarding your concern about bed bugs, our Housekeeping team personally inspected your room, including the bed and bedsheets, in your presence, and found no evidence of bed bugs. To ensure your comfort, we offered to transfer you to another room. However, we understand that you preferred to stay in the same room and requested a change of bedding and linens. We also followed up with a courtesy call to confirm your satisfaction, and your colleague confirmed that everything was fine. With regards to the issues with your room key, we apologize for the inconvenience caused as we are facing technical issues with our key system. We also apologize for the lack of professionalism you experienced during check-out, particularly concerning your invoice request. To clarify, we are unable to issue an invoice directly under your company’s name as your booking was made through online booking. However, we can include your company’s details on the invoice, and we have already forwarded it to you. We take all guest feedback seriously and will use your comments to improve our operations. If you would like to discuss your stay further, please don't hesitate to reach out to us directly. Once again, we apologize for your negative experience and appreciate your feedback.Thank you.Kind regards,Marinela ILAGAN

  • User:Connector790186

    Trip type: Family

    Great value large apartment with great service

    rating28 Jul 2024

    Really enjoyed our stay at The Ascott Park Place. Room was lovely, very big and well equipped. The staff that we encountered were all very good and very helpful and gave great service. The pool area was lovely and everywhere was very clean. It is a little way away from 'touristy' places but great location for the convention centre and the Metro is 5 minutes away so you can easily get to anywhere. Would definately recommend. Marinela Ilagan, Guest Services / Front Office at Ascott Park Place Dubai, responded to this review Dear Connector790186,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at Ascott Park Place Dubai. It's great to know that you found the room spacious and well-equipped, and that our staff provided excellent service. We're also glad you enjoyed the pool area and found everything to be clean. While we're a bit away from the main tourist spots, we're happy you found our location convenient for the convention center and accessible via the Metro. We appreciate your recommendation and hope to welcome you back in the future!Best regards,Marinela ILAGAN

  • User:ShoaibMotiwala

    Trip type: Couples

    Sadly, very disappointing

    rating17 Mar 2024

    We've stayed at the Ascott in Bangkok and Jakarta in the past and were really impressed with the quality of everything from the premises, the staff to the facilities provided. This encouraged us to try out the Ascott in Dubai. I have to say, it was nothing like the SEAsian Ascotts. There was nothing similar. It's like they are okay with having different standards in different regions. Definitely not considering staying here in the future. Marinela Ilagan, Guest Services / Front Office at Ascott Park Place Dubai, responded to this review Dear ShoaibMotiwala,Thank you for taking the time to share your feedback with us following your recent stay at Ascott Park Place Dubai. We sincerely apologize that your experience did not meet the high standards you have come to expect from Ascott properties, particularly based on your positive experiences at Ascott locations in Bangkok and Jakarta.We understand your disappointment and frustration, and we regret that we fell short of providing you with a comparable experience during your stay in Dubai. Maintaining consistent standards across all our properties worldwide is paramount to us, and we are disappointed to hear that we did not meet your expectations in this regard.Your feedback is invaluable to us as it helps us identify areas for improvement, and we will be sure to review our processes and standards to ensure greater consistency and alignment across all our properties.We sincerely hope that you will reconsider and give us another opportunity to demonstrate the level of service and quality that you have come to expect from Ascott. Should you decide to return, please do not hesitate to reach out to us directly, and we will do our utmost to ensure that your next stay exceeds your expectations.Once again, we apologize for any inconvenience caused and appreciate your loyalty to the Ascott brand. Thank you for bringing this matter to our attention, and we hope to have the chance to welcome you back in the future.Warm regards,Marinela ILAGAN

  • User:Anders R

    Trip type: Business

    Perfect location 3 min walk from the exhibition center

    rating24 Feb 2024

    Just opposite the exhibition center, few minutes walk, great location. Nice apartments in good shape. Pool where the sun reaches the area after lunchtime. Perfect service from the reception 24/7. Possibilities to get breakfast at the restaurant just beside the residence. Marinela Ilagan, Guest Services / Front Office at Ascott Park Place Dubai, responded to this review Dear Anders R,Thank you for taking the time to share your positive feedback regarding your recent stay at Ascott Park Place Dubai. We are delighted to hear that you enjoyed various aspects of your stay with us.It's wonderful to know that you found our location convenient, especially being just opposite the exhibition center and within walking distance. We understand the importance of a convenient location for our guests, and we're pleased that it added to the enjoyment of your stay.We're also thrilled that you found the apartments to be comfortable and well-maintained. Providing a pleasant and comfortable environment for our guests is one of our top priorities, and we're glad that our accommodations met your expectations.Furthermore, we're delighted that you enjoyed our pool area and that you found the service provided by our reception team to be perfect. Our staff strives to deliver exceptional service to all our guests, and it's gratifying to hear that their efforts contributed positively to your experience.Additionally, we're glad that you had the opportunity to enjoy breakfast at the restaurant next to the residence. We aim to provide a variety of dining options to cater to our guests' preferences, and we're pleased that you found this convenient.Thank you once again for choosing Ascott Park Place Dubai for your stay, and for sharing your positive experience with us. We look forward to welcoming you back in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.Warm regards,Marinela ILAGAN

  • User:Rajshree R

    Trip type: Family

    Great service and excellent facilities

    rating19 Feb 2024

    The service and the facilities are top notch. I had a very comfortable stay and will definitely make Ascott Park place my regular choice when travelling to Dubai.The housekeeping staff are always eager to assist with any needsThe front desk staff are super helpful in answering any local questions and eager to go out of their way to assist in anyway. Marinela Ilagan, Guest Services / Front Office at Ascott Park Place Dubai, responded to this review Dear rajshreer2019,Thank you so much for your wonderful feedback regarding your recent stay at Ascott Park Place Dubai. We are thrilled to hear that you had such a comfortable and enjoyable experience with us.It's fantastic to know that you found our service and facilities to be top-notch. Providing our guests with a high standard of service and comfort is our utmost priority, and we're delighted that we were able to meet your expectations in this regard.We're especially pleased to hear your kind words about our housekeeping staff. We strive to maintain a clean and welcoming environment for all our guests, and it's rewarding to know that our housekeeping team's efforts contributed positively to your stay.Additionally, we're delighted that you found our front desk staff to be super helpful and eager to assist with any local questions or needs. Our team takes great pride in providing exceptional service and ensuring that our guests have a memorable experience during their time with us.We are honored that you have chosen Ascott Park Place Dubai as your regular choice when traveling to Dubai, and we look forward to welcoming you back on your future visits. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.Warm regards,Marinela ILAGAN

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