Barcelo Al Jaddaf, Dubai

Recent Reviews: 888

• User:muby2026

  Trip type:

  Terrible experience

  19 Apr 2026

  I am writing to formally raise a complaint regarding my recent stay at Barceló Al Jaddaf. Unfortunately, my experience was extremely disappointing and far below the standards I would expect from a hotel operating under the Barceló brand.To begin with, several essential items in my room were not functioning. The in-room telephone did not work, and neither did the TV remote. This left me unable to contact the front desk from my room. I then attempted to call the hotel directly from my mobile phone, but I was unable to reach anyone despite multiple attempts.While this was already frustrating, the situation escalated further. At approximately 1:45 AM, I went down to the front desk in person to request two pairs of slippers, three bottles of water, and assistance with fixing the TV remote.What should have been a simple and routine request turned into a prolonged and exhausting ordeal. I had to go down to the front desk four separate times to follow up, as nothing was being delivered or addressed. The request was not fully completed until 3:40 AM—nearly two hours later.This level of service is completely unacceptable, especially for a hotel that presents itself as a 5-star property. The lack of responsiveness, urgency, and basic guest support reflects very poorly on the property’s management and operations.I would appreciate it if this matter is taken seriously and investigated. At a minimum, I expect an explanation for this experience, along with appropriate corrective measures to ensure future guests do not encounter similar issues.

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• User:htetaungwai

  Trip type:

  Chilling with friends

  02 Mar 2026

  Had a really nice time at B-Heaven Restaurant. The food was tasty, drinks were great, and the vibe was very chill.Big thanks to Laura, Eaindray, Thae, and Swapnil for the friendly and smooth service. They made us feel very welcome.Will definitely come back ✌🏻 Manager Barceló, Owner at Barcelo Al Jaddaf, Dubai, responded to this review Dear Guest,Thank you for choosing our hotel and for taking the time to write a review.It brings us great joy to hear how much you enjoyed your time at B-Heaven Restaurant. Our team takes pride in crafting memorable dining experiences, and we’re thrilled that the flavors, drinks and welcoming atmosphere resonated with you.We’re especially grateful for your kind words about Laura, Eaindray, Thae and Swapnil. Their dedication to thoughtful service reflects our commitment to ensuring every moment feels special.With our central location near Dubai’s key attractions, we’re delighted that you found both convenience and comfort during your stay. Your perfect scores in every category motivate us to keep exceeding expectations.We look forward to seeing you again in the future. Best wishes,Guest Experience Team

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• User:Sabina C

  Trip type: Family

  Highly recommend

  01 Mar 2026

  During my stay, I encountered an issue with my reservation, as my request and confirmation were not properly communicated by travel agent. Fortunately, upon arrival, I was assisted by Manager Ayas, who handled the situation with great professionalism.He was incredibly patient, attentive, and solution-oriented, dedicating several hours to resolving the matter. Thanks to the outstanding service provided, I would gladly choose this hotel again. It’s comforting to know that such dedicated professionals are part of the team.The hotel itself is beautifully designed, spacious, and located in a very convenient area. The food was also excellent. I highly recommend this property for both comfort and exceptional service. Manager Barceló, Owner at Barcelo Al Jaddaf, Dubai, responded to this review Dear He,Thank you for your kind review.While we regret the initial reservation challenge, we are grateful you allowed us to make things right. Ayas and the team are dedicated to providing seamless service, and it is heartening to know their efforts made a difference.Your appreciation for our design, spacious rooms and prime location warms our hearts. Knowing you enjoyed the culinary offerings and would choose us again is the highest compliment.All of the team do hope that we have the pleasure of welcoming you back. Best regards,Guest Experience Team

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• User:Markm99uk

  Trip type: Family

  Noisy due to construction and could have been a lot better

  28 Feb 2026

  Location: Was very close to the airport but we did spend a lot of time travelling in taxis as was a bit further out from the palm and other places of interest than we had expected.There was a lot of construction going on around and inside the hotel so was noisy most of the time and over night. Service:Breakfast was very poor, they seemed to run out of food, cups etc quickly. Coffee machines kept breaking down. Not much choice of food. Very little fruit. Fried breakfast but beans were mostly sauce, scrambled eggs watery and they can’t make fried eggs properly. Rooms don’t seem to get cleaned or towels changed unless you ask for it daily. Requested some clean towels as we were due to go out and it took them 45 minutes. I had to call and go down to reception and they just kept saying they would be sending them up straight away.Pool:Pool area was very small, only a few sun loungers so you had to be up early to get one. Very little sun in the pool, not sure if it was just the time of year but the buildings seemed to block most of it. Lifeguard was very helpful and friendly. Gym:Gym was quiet, had enough equipment to do what was needed. I’ve been to a Barcelo hotel before in Dubai but it was on a different level to this one. I wouldn’t go back to this hotel again. Manager Barceló, Owner at Barcelo Al Jaddaf, Dubai, responded to this review Dear Guest, We appreciate you letting us know about your recent visit.We apologize for the disruptions and service shortcomings affecting your stay. Ensuring a tranquil environment and efficient service is our priority, and we are addressing these points earnestly.On a positive note, we’re pleased our lifeguard and gym contributed positively to your visit. Thank you for acknowledging these aspects despite the challenges faced.We do hope that you will return on another occasion. Best regards,Guest Experience Team

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• User:Артём М

  Trip type: Friends getaway

  Barcelo Al Jaddaf, Dubai

  15 Feb 2026

  On the first day of our stay, there was a wedding event at the hotel, and very loud music was played until 11:30 p.m., which made it extremely difficult to fall asleep.The room did not appear to be properly prepared for our arrival — there was dust on the floor and inside the wardrobes. The booking description mentioned toiletries, but apart from shower caps in the bathroom, nothing else was provided. Bathrobes, which were also listed in the booking details, were not available.The hotel appears to be quite old, which is noticeable due to the black mold on the shower partitions.The food was tasty, but the selection was rather limited Manager Barceló, Owner at Barcelo Al Jaddaf, Dubai, responded to this review Dear Guest, Thank you for providing us with your feedback, it is always gratefully received.We sincerely regret the disturbances caused during the evening event and the inconvenience encountered in your room. Our team is committed to addressing such matters promptly and has reinforced preparations to ensure all amenities meet our standards.That said, we're delighted you enjoyed the quality of our culinary offerings and appreciated the attentive service provided by our staff. Your recognition motivates us to maintain high performance in these areas.It would be a pleasure to welcome you back in the future. Kind regards,Guest Experience Team

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