Conrad Dubai

Recent Reviews: 8385

• User:Raafat C

  Trip type: Couples

  Thank you 🙏

  18 Apr 2026

  I stayed at Conrad over the weekend and honestly it was more than amazing. From the moment you walk in, you can feel the attention to details, the decor, the room cleanliness, and the staff attitude, everyone greets you with a genuine smile.I didn’t have enough time to try the restaurants, which is a bit unfortunate, but it just gives me a reason to come back again.I would like to specially thank Winnie and Filipe , their welcome and service was really outstanding. They make you feel like you’re at home, not just staying in a hotel.The service is honestly above five star level, and because of how comfortable I felt, I already booked again for next week. Big thanks to them and to the whole Conrad team. Conrad Dubai, Owner at Conrad Dubai, responded to this review Dear Raafat C,Thank you so much for taking the time to leave us a review on TripAdvisor. We’re delighted to hear that your weekend stay was such a positive experience from the moment you arrived. It’s great to know that the details, cleanliness, and overall atmosphere stood out, as these are things we care deeply about. Your comments about our team members and their genuine warmth is especially appreciated.A special thank you for recognizing Winnie and Filipe. We are very fortunate to have a team that is dedicated to bringing Conrad Hilton's vision of filling the world with the light and warmth of hospitality to as many guests as possible. Our team members genuinely care about our guests and they endeavor to make their stay "better than home." We will make certain that they are made aware of your compliments, and we are confident that they will be overjoyed to learn that their efforts have resulted in such a lovely guest comment.It’s wonderful to hear that you’ve already booked another stay. We truly look forward to welcoming you back next week and making your next visit just as comfortable and enjoyable.Kind regards,Mar FalgueraQuality Manager

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• User:nigelh689

  Trip type: Business

  Location & Service

  09 Apr 2026

  I stayed at the Conrad Dubai for 5 days and was impressed.I stayed on a breakfast and dinner Basis and found both to be good. Breakfast could be enhanced with 2 or 3 more dishes for variety.I waa checked in by Shrada and she left a good impression. Polite, professional and thorough.My room was delightful. Great views towards SZR and the east. Perfect bathtub. However, the actual plug was not working and I organised with reception for this to be fixed. Michael responded quickly and I thank him for his promptness. The fix was an improvement - but not quite enough. It still needs further maintenance.I would like to mention the great housekeeping service from Phoo. Appreciate her politeness as well.The gym is first class, as is the pool. Hotel has a great location.All the staff I encountered were well trained and pleasant. Would recommend this hotel and hope to stay again. Conrad Dubai, Owner at Conrad Dubai, responded to this review Dear nigelh689,Thank you for taking the time to leave us a review on TripAdvisor. We are very pleased to know that you had an overall positive experience and that our location, facilities, and service left a good impression on you.It is rewarding to hear that you enjoyed both breakfast and dinner during your stay. We also appreciate your feedback regarding the variety at breakfast. This is something we regularly review, and your comments will certainly be taken into consideration as we continue to improve our offerings.We appreciate as well for recognizing Shradhanjali at the Front Desk, and Phoo from our Housekeeping team. We are fortunate to have a team that truly cares about our guests, and your feedback means. I will be sure to share your comments with them and they will be inspired to strive for continued excellence in the future.We are glad that you enjoyed your room and the views. At the same time, please accept our sincere apologies regarding the issue with the bathtub plug. While we are pleased that Michael responded promptly, we regret that the solution did not fully resolve the matter. Please rest assured that this has been noted and will be followed up with our maintenance team to ensure it is properly addressed.Your recommendation means a lot to us, and we truly hope to have the pleasure of welcoming you back again soon for an even better experience.Warm regards,Mar FalgueraQuality Manager

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• User:Ralf M

  Trip type: Solo travel

  When times got rough a rock in the surf

  08 Apr 2026

  Breakfast is fantastic, the views gorgeous, the location perfect, the service wonderful, the pool relaxing..all good things written in reviews here i fully subscribe to, BUT: What a really good hotel is you only find out when things are not going the normal way. I visited one of the best hotels in know in early March, when Iran started to send drones and missiles, when big booms could be heard during breakfast as UAE air defences worked perfectly.. and hundreds of people got stuck because their flights were cancelled. It was then when the team in the Executive Lounge (there were always two guest relations staff present) turned out to be a Rock in the Surf. Cool, professional and at the same time incredibly warm and helpful, not going just the extra mile but hundreds of extra miles to help the stranded guests including families with small children..to rebook, to extend their stays, to call airline offices even outside the UAE..I was so happy to be at this hotel and its fantastic lounge at this time. While everybody in the lounge did an extraordinary job the crown and my very special thank you and recognition goes to Guest Relations Supervisor Iryna for doing so much more than I could have expected or hoped for in this situation..I really hope her amazing performance will find the recognition she deserves. THANK YOU! Conrad Dubai, Owner at Conrad Dubai, responded to this review Dear DRMOHS,Thank you for taking the time to share your review on TripAdvisor. We truly appreciate your kind feedback about our facilities and service, and we are delighted to know that you enjoyed these aspects of your stay.At the same time, your comments highlight something even more meaningful. As you rightly mentioned, the true test of a hotel often comes when things do not go as expected. We are very sorry that your visit took place during such a stressful and uncertain time, and we can only imagine how unsettling that must have been for you.It is very rewarding to hear that our Executive Lounge team, especially Iryna, was able to support you during this period. Your description of the team as a “rock in the surf” is sincerely appreciated and reflects the level of care and commitment we aim to provide at all times. We will be sure to share your kind words with them, and they will be truly touched to know their efforts made a positive difference during a challenging situation.Thank you once again for your trust and for choosing to stay with us. We look forward to welcoming you back for a more peaceful and relaxing experience in the future.Warm regards,Mar FalgueraQuality Manager

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• User:Josh_Aranda

  Trip type: Friends getaway

  Never just stay… thank you Conrad Dubai Team

  05 Apr 2026

  First stay this 2026 and among the many for this wonderful property. Though the region is facing some challenges at this moment Conrad was able to take that away for sometime (atleast until check out). Staff are amazing, smiling and take their time to check on us and accommodate any request. Andrew and Winnie assisted us during check in, explained the adjustments in the hotel and really made it warm and refreshing. Special shout to Harry at concierge for giving us the best offers near by as most of the restaurants within the area are either closing early or offering the best promotions. The star of the stay is Baby Jane on the messaging platform, she is a star and always there to help. One more for Kingam at the SPA for not just assisting but being that warm aspect of the area. Big hands off to Frenny for running and training a wonderful team. Definitely, not the last for the year and will be back soon Conrad Dubai, Owner at Conrad Dubai, responded to this review Dear Josh_Aranda,Thank you for taking the time to leave us a review on TripAdvisor. It truly means a lot, especially coming from a returning guest who knows us so well.We understand that the region is going through some challenges at the moment, and it is very reassuring to hear that we were able to provide you with a sense of comfort and ease during your stay, even if just for a while. That is exactly what we hope to do for every guest who walks through our doors.Your appreciation for our team members has been shared with everyone, and I can assure you it brought many smiles. Andrew and Winnie will be very happy to know their warm welcome made a difference to your arrival experience. Harry will also be delighted that his recommendations helped you make the most of the dining options nearby during this time.Baby Jane will be especially pleased to be recognised as “the star of the stay.” She is always there behind the scenes, and your mention truly highlights how much she contributes to our guests’ comfort. Keingam at the Spa will also be grateful for your kind words. Creating a warm and caring environment is something the team takes great pride in.And of course, thank you for recognising Frenny’s efforts in leading and shaping such a wonderful team. We are truly grateful for your continued support and loyalty. It is always a pleasure to welcome you back, and we are already looking forward to your next visit later this year.Warm regards,Mar FalgueraQuality Manager

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• User:Moaaz K

  Trip type: Friends getaway

  I enjoyed :)

  05 Apr 2026

  Everything was amazing staff , food , pool Conrad Dubai, Owner at Conrad Dubai, responded to this review Dear moaazk2024,Thank you for taking the time to leave us a review on TripAdvisor. It really means a lot to us to hear that you had such an enjoyable stay.We’re delighted that you loved the food, pool, and our team members. Our team members work hard to create a welcoming and relaxing experience, so it’s wonderful to know that came through during your visit.We truly appreciate you taking the time to share your thoughts, and we hope to have the pleasure of welcoming you back again very soon.Warm regards,Mar FalgueraQuality Manager

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