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Crowne Plaza Dubai Deira

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Crowne Plaza Dubai Deira

locationDubai, Dubai

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About Crowne Plaza Dubai DeiraAbout Crowne Plaza Dubai Deira

Location

This comfortable city hotel is located in the business and shopping district of Dubai, on Al Din Street. It is only a few minutes away from Al Ghurair shopping centre and a 15-minute drive from the congress and exhibition centres. The airport is around 5 km away.

Facility

The hotel has 281 rooms, which are located on 6 storeys and are reachable by lift. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, translation services, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. Equipped with a television with satellite/cable channels, a radio and WiFi, the rooms provide many ways for guests to stay connected and entertained. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and 1 smoking room.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. With tennis available, active guests can exercise to their heart's content. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards and darts. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. Entertainment options and leisure facilities include a kids' club and live music.

Meals

Various dining options are available, including 3 restaurants, a dining room, a café, a bar and a pub. Catering options include half board and full board. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Crowne Plaza Dubai Deira Amenities at Crowne Plaza Dubai Deira

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Pub(s)

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Theatre

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Evening Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Centre

13 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1423

Very Good

489

Average

156

Poor

62

Terrible

97

Recent Reviews: 2227

  • User:Rajiv C

    Trip type: Family

    Seamless Booking Experience at Crowne Plaza Deira

    rating11 Apr 2026

    I had a wonderful experience with my recent booking at Crowne Plaza Deira. The reservation process was smooth and very well handled, thanks to Rona from the reservations team. She was extremely helpful, professional, and responsive, ensuring that all my requests were taken care of promptly.Her excellent customer service made the entire experience stress-free and pleasant. It’s always reassuring to deal with someone who genuinely cares about guests’ needs.Looking forward to my stay and highly appreciate the great service provided! Salaheldin Mohamed, Owner at Crowne Plaza Dubai - Deira By IHG, responded to this review Dear Rajiv,Thank you very much for your wonderful feedback regarding your recent booking experience with Crowne Plaza Dubai Deira.We are delighted to know that the reservation process was smooth and handled to your satisfaction. It is especially rewarding to hear that our team’s professionalism, responsiveness, and attention to detail helped make your experience stress-free and pleasant.Your kind words are truly appreciated and serve as great motivation for us to continue delivering exceptional service to all our guests.We look forward to welcoming you soon and ensuring you have an equally memorable stay.Warm regards,Rona EleazarGuest Service Manager

  • User:Swiss41371686019

    Trip type: Family

    Definitely not Dubai 5-star, but OK if you get a good rate and don't mind being in the fringe of the city

    rating17 Mar 2026

    If you get a VERY good rate, don't mind spending a small fortune on taxis (or spending a lot of time on pubic transport), don't mind being a bit pushy about room allocation, and are charmed by shabby-chic, you'll be fine. Just try your best to get a "refurbished" room. Oh, and best to avoid the predatory taxis waiting by the hotel: ride-sharing apps are your friends.But in fairness, it's hard to understand how this place attained 5-star status, but it's old enough to have been close to the epicentre of Dubai when it opened, at a time when comfortable hotels were thin on the ground. Moving on quarter of a century and the Crowne Plaza is an establishment lacking in polish, desperately in need of refurbishment, marooned on the outer edge of a city known for its luxurious accommodation options.With the tourist dirham tax linked to the star rating, we the customers are paying the price of the vanity of the hotel owners. Quite how the hotel manages to maintain that rating is a mystery ..... or maybe not :)Back to my stay. I was there only because family members had inexplicably opted for a stopover holiday package there. I know Dubai pretty well, and for me 5-star Deira suggested Creek, not this spot among massage places and shops selling car parts. The rate was high, yet i had to really work my IHG Diamond status to get a room even approaching 5-star conditions. I have an annual lounge pass, but reception insisted I show evidence of that on the IHG app: then there was an argument about whether or not lounge access included breakfast downstairs. i wanted to join the others in the restaurant, and in any case i don't think b'fast is served in the lounge. Luckily diamond status trumped the situation and i was free to plan the day's activities with my family over b'fast - and to be honest the food and the service there were just fine.Other IHG hotels, including the Intercontinentals in the city, manage these things with a grace lacking at the CP. Salaheldin Mohamed, Owner at Crowne Plaza Dubai - Deira By IHG, responded to this review Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your recent stay at Crowne Plaza Dubai Deira.We genuinely appreciate your candid comments and are sorry to hear that your experience did not fully meet your expectations, particularly regarding the hotel’s condition, location perception, and aspects of service at reception. Your observations about refurbishment and overall polish are taken seriously, and please be assured that we continuously evaluate opportunities to enhance our facilities and guest experience.We regret any inconvenience caused during the check-in process, especially regarding lounge access and benefits. This is certainly not reflective of the seamless and welcoming service we strive to provide, and your feedback will be shared with the team to ensure better clarity and consistency moving forward.That said, we are pleased to hear that you enjoyed the breakfast experience, including both the quality of the food and the service provided. Your kind words in this regard will be shared with our culinary and restaurant teams.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the high standards we aim to uphold.Kind regards,Rona EleazarGuest Service Manager

  • User:625viktorsg

    Trip type: Business

    No security, old rooms, helpless staff

    rating27 Feb 2026

    Normally I don’t write bad reviews, but this was nightmare!I was staying for business for 3 nights.Hotel looks old, staff is not helpful. Breakfast was badly served and not fresh enough.After check out they didn’t provide me lunch box, no invoice was provided. I asked 2-5 times, but no luck.After my stay I didn’t get points and nights for stay. In my room was black Nike shorts which were stolen. There was about 200 EUR cash.Security was ignoring me. Salaheldin Mohamed, Owner at Crowne Plaza Dubai - Deira By IHG, responded to this review Dear 625viktorsg,We are very sorry to hear about your experience and the issues you faced during your stay. This is certainly not the standard we aim to provide, and we take your concerns seriously.If you would like to discuss this further or need assistance resolving any of the matters you mentioned, please contact our team directly at releazar@crowneplazadeira.comWe will do our best to address your concerns promptly.Thank you for sharing your feedback.Warm regards,Rona EleazarGuest Service Manager

  • User:Abhishekuniyal

    Trip type: Business

    Very bad service and extremely rude staff

    rating20 Feb 2026

    Location is okay and rooms are average. Food is okay. What surprised me is most of the staff are extremely rude. 1. Person who prepares dosa at buffet breakfast. 2. Service staff who was serving on banquets. 3. Housekeeping staff do not understand the word urgent even if someone is injured. 4. Seen reception person talking loudly and arguing with customer. I have never seen such kind of staff ever. Overall a very bad experience. Not recommended to anyone. Salaheldin Mohamed, Owner at Crowne Plaza Dubai - Deira By IHG, responded to this review Dear Abhishekuniyal,We sincerely regret the negative experience you had during your stay. Your feedback regarding rude behavior from staff at breakfast, banquet service, housekeeping, and reception is very concerning and does not reflect the service standards we aim to provide.We would like to address your concerns personally and take corrective action. Please feel free to contact us directly at releazar@crowneplazadeira.com so we can discuss your experience in detail and work toward a resolution.We truly appreciate your feedback and hope to have the opportunity to restore your confidence in our hotel.Kind regards,Rona EleazarGuest Service Manager

  • User:Dr Vinesh V

    Trip type: Solo travel

    VERY UNPLEASANT STAY

    rating10 Feb 2026

    Dear Sir/Madam,I have had a terrible experience since I checked-in at Crowne Plaza, Dieta on 10/2/2026. The duty officer upon my check-in was exceptional and explained t me the delay in allocating my room. However, the room was for disabled person, shower tap was extremely difficult to use, safe not working in the room and could also the door could not be locked from inside. On first day, the housekeeping team never bothered replacing the shower mat/towel nor replace the hand towel other than the one which I had not used. Dining (on Tuesday, 10/2/2026 evening) was pathetic especially being a vegetarian and nothing there was possible for me to have. Even upon requesting to prepare something, was told it is not possible in the Spice Island restaurant. My only option was steamed rice!! Similarly I decided to try Brioso Italian Restaurant on Wednesday evening. Once again, no dessert available besides the moulten chocolate and worse still, no coffee, cappuccino or any other beverage was available. Is this really the caliber of Crowne Plaza Hotel. My experience would be rated extremely poor and feel totally disappointed. I feel the management should have at least considered better vegetarian options on daily basis and courtesy should be extended to guests to satisfy their needs rather than just saying not possible.I hope other guests will not have similar experience to mine and the management should intervene for your client satisfaction. Disappointingly yours,Vinesh Salaheldin Mohamed, Owner at Crowne Plaza Dubai - Deira By IHG, responded to this review Dear drvineshv,Thank you for sharing your feedback regarding your recent stay at Crowne Plaza Dubai Deira. Please accept our sincere apologies for the disappointing experience you encountered.While we are pleased to know our duty officer assisted you professionally at check-in, we regret the issues you faced with the room facilities, housekeeping service, and maintenance concerns. This is certainly not reflective of our standards, and your comments have been shared with the relevant teams for immediate attention.We are especially sorry to learn about your dining experiences at both Spice Island and Brioso. We strive to cater to all dietary preferences, including vegetarian options, and it is disappointing to know we did not meet your expectations. Your feedback has been escalated to our Food & Beverage team for review and improvement.Guest satisfaction is our priority, and we truly regret that we fell short during your stay. We hope to have the opportunity to welcome you again and provide you with the experience you rightfully expect from Crowne Plaza.Kind regards,Rona EleazarGuest Service Manager

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