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Crowne Plaza Dubai - Festival City

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Crowne Plaza Dubai - Festival City

locationDubai, Dubai

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About Crowne Plaza Dubai - Festival CityAbout Crowne Plaza Dubai - Festival City

Location

The hotel is located on the banks of the Dubai Creek. It is directly connected with the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafés, and a 100 berth marina, which is perfect, especially during the famous Dubai Shopping Festivals in the summer and winter months. Dubai International Airport is approximately 130 km from the hotel.

Facility

The hotel has a lift and features 316 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Parking spaces are available to guests travelling by car. Further services include a 24-hour security service, a babysitting service, a car hire service, a transfer service, translation services, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Guests can also use the bicycle storage facilities. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. An entertainment programme and a kids' club are also options for entertainment.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Catering options include half board and full board. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Crowne Plaza Dubai - Festival City Amenities at Crowne Plaza Dubai - Festival City

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

18 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3618

Very Good

600

Average

92

Poor

21

Terrible

27

Recent Reviews: 4358

  • User:tonymD7758RH

    Trip type: Family

    High class 5 star establishment

    rating12 Apr 2026

    High class 5 star hotel. Brilliant service by staff, elegant rooms and the egg benedict is to die for. InterContinental Hotels Group Dubai Festival City, Owner at Crowne Plaza Dubai - Festival City by IHG, responded to this review Dear TonymD7758RH,We’re delighted to hear that you enjoyed your stay with us at the Crowne Plaza Dubai Festival City, from the elegant rooms to the service provided by our team. It’s especially great to know our eggs benedict made such a memorable impression! We truly appreciate your kind words and look forward to welcoming you back for another exceptional experience.Warm regards,Juliana KhalifeDirector of Rooms

  • User:Go16091466441

    Trip type: Couples

    Two Stays - one Trip!

    rating30 Mar 2026

    Started our 7 night trip at this hotel (prior to heading to Anu Dhabi) because we’d stayed here before and really like it. Little did we realise we’d be stranded and stay for a further 7 nights after we were supposed to be back home because of the conflict. Despite a very challenging time for their staff and guests, this hotel looked after us incredibly well. It’s a great location, near airport, situated on the creek and next to the IHG IC and Festival City mall. Everything is clean, lovely pool areas, good gym - brilliant, brilliant staff. Thank you for looking after us and making us feel very safe - special shout out to Jony at the pool bar and Michel on reception. We’ll be back ASAP. InterContinental Hotels Group Dubai Festival City, Owner at Crowne Plaza Dubai - Festival City by IHG, responded to this review Dear Go16091466441,We are truly delighted that you chose to start your journey with us again at the Crowne Plaza Dubai Festival City, and even more grateful for the additional time you spent with us under such unexpected circumstances. We understand that it must have been a challenging situation, and we’re very pleased to know that our team was able to make you feel safe, comfortable, and well cared for throughout your extended stay.Your kind words about us are greatly appreciated. Most importantly, your recognition of our team means a lot to us. We will be sure to pass on your special thanks to Jony at the pool bar and Michel at reception—they will be thrilled to know they made such a positive impact on your stay.It was truly our pleasure to look after you, and we are very grateful for your patience and trust during that time.We look forward to welcoming you back again very soon for another, hopefully smoother, visit.Warm regards,Juliana Khalife SfairCluster Hotel Manager

  • User:William S

    Trip type: Solo travel

    Unbeatable Staff and Hotel Location

    rating15 Mar 2026

    I stayed at the Dubai Festival City Crowne Plaza during Feb/March 2026 and really a fabulous hotel, location and staff. View from my room was looking across the Dubai Creek towards the Mohammed bin Rashid Library and downtown Dubai so a view I never got tired of seeing. The Crowne Plaza location attached to the Festival City Mall was also very convenient and gave many great options for shopping, restaurants and coffee cafe’s. Also the Belgium Cafe was attached to the Crowne Plaza and, I think, was the best place in Dubai to enjoy a nightly drink out on the patio and the staff there was the best 👏. Really the staff throughout the Crowne Plaza was superb in every regard….from the efficient front desk staff that made check-in/check-out very smooth to housecleaning that always took great care of the room to the Zaytoun restaurant staff who’s friendly nature and service and delicious food always made the morning breakfasts and evening Iftar’s a highlight of the day. I unfortunately do not remember all the names of the outstanding staff at Crowne Plaze, Belgium Cafe and Zaytoun’s restaurant but for the breakfast staff Haider, Yoon and Peter were the one’s that predominately handled my table so I would like to recognize them. Location and convenience make the Festival City Crowne Plaza a great place to stay but the Crowne Plaza/Belgium Cafe/Zaytoun staff is the reason this will always be my hotel of choice when I am in Dubai. InterContinental Hotels Group Dubai Festival City, Owner at Crowne Plaza Dubai - Festival City by IHG, responded to this review Dear William S, We are truly delighted to hear that you had such a memorable experience with us during your visit to Dubai.It’s fantastic to know that you enjoyed the beautiful views of Dubai Creek and the surrounding landmarks, and that our location connected to Dubai Festival City Mall added convenience and variety to your stay. We’re also pleased that you spent time at Belgian Café Dubai Festival City, and appreciated its atmosphere.Your kind words about our team mean a great deal to us. Providing warm, attentive service is something we take great pride in, and we’re thrilled that our colleagues across the hotel made such a positive impression. We will be especially happy to share your recognition with Haider, Yoon, and Peter from Zaytoun Restaurant. They will be delighted to know they helped make your breakfasts and Iftar experiences so enjoyable.Thank you once again for your thoughtful feedback and for choosing to stay with us at the Crowne Plaza Dubai Festival City. We very much look forward to welcoming you back again soon.Warm regards,Juliana Khalife SfairCluster Hotel Manager

  • User:Tuckerton

    Trip type: Family

    High Quality Crowne Plaza Hotel

    rating10 Mar 2026

    A stay enjoyed during a time of crisis. From the warm welcome to the wonderful view of Dubai Creek, this is a Crowne Plaza of note. Rooms are well maintained and very comfortable with little touches that help make your stay comfortable. There is easy access to Festival City Shopping Centre and the Abra to take you across the Creek to join Dubai Metro. All the staff were charming, helpful and doing their very best to make their guests comfortable at a challenging time. InterContinental Hotels Group Dubai Festival City, Owner at Crowne Plaza Dubai - Festival City by IHG, responded to this review Dear Tuckerton,We are truly delighted to hear that you enjoyed your stay with us and appreciated the warm welcome, comfortable rooms, and the beautiful views of Dubai Creek.It is especially meaningful to know that our team was able to make you feel comfortable and well cared for during a challenging time. Your kind words about our colleagues’ charm, helpfulness, and dedication will certainly be shared with the entire team, as they work hard to create a welcoming and supportive environment for every guest.Thank you again for your generous feedback. We truly hope to welcome you back to Crowne Plaza Dubai Festival City for another memorable stay.Warm regards,Juliana Khalife SfairCluster Hotel Manager

  • User:Sharon Tatenda G

    Trip type: Family

    Wonderful experience at Crowne Plaza Dubai Festival City

    rating04 Mar 2026

    I had an absolutely wonderful stay at this hotel! From the moment I arrived, everything was welcoming, clean, and beautifully maintained. The rooms were comfortable and well-equipped, and the overall atmosphere made it easy to relax and truly enjoy my time there.A special thank you to Shanika, who was our waitress during our stay. She was exceptionally nice, warm, and attentive. Her friendly personality and genuine care made every meal a pleasure. Shanika went above and beyond to make sure we were comfortable and had everything we needed. It’s rare to come across someone who brings such positive energy and professionalism to their work.I highly recommend this hotel, and I truly hope Shanika receives recognition for her outstanding service. I’ll definitely be returning! InterContinental Hotels Group Dubai Festival City, Owner at Crowne Plaza Dubai - Festival City by IHG, responded to this review Dear Sharontaendag,We are truly delighted to hear that you had such an enjoyable stay with us at the Crowne Plaza Dubai Festival City and that you found the hotel welcoming, clean, and comfortable. Creating a relaxing and memorable experience for our guests is always our goal, so it means a lot to know we succeeded during your visit.A very special thank you as well for recognizing Shanika. We are incredibly proud to have team members like her who bring such warmth, attentiveness, and positive energy to our guests’ experiences. Your kind words will certainly be shared with her and with our team, and we know they will mean a great deal.It was a pleasure having you with us, and we truly look forward to welcoming you back again soon!Warm regards,Juliana Khalife SfairCluster Hotel Manager

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