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Eureka Hotel

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Eureka Hotel

locationDubai, Dubai

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About Eureka HotelAbout Eureka Hotel

Location

The hotel is located in the heart of Dubai, just a short drive from prime business and entertainment centres as well as important landmarks. It is also close to Dubai's main government and corporate offices, as well as being a short drive from Dubai International Airport

Facility

English-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A fax machine is available for guests' business needs.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pool complex guarantees comfortable swimming with its soothing salt water and indoor and outdoor pools. Sun loungers and parasols on the sun terrace create a perfect space for guests to relax and unwind. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including tennis, golf, a gym, a spa, a sauna and massage treatments. Live music and a dance club are also options for entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. Breakfast and dinner are served every day.

Amenities at Eureka Hotel Amenities at Eureka Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Half Board

  • Sport/Entertainment

    • -

      Golf

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Saltwater Pool

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

17

Very Good

52

Average

59

Poor

36

Terrible

47

Recent Reviews: 211

  • User:DELWIN L

    Trip type: Couples

    Disappointed with Receptionist's Rude Treatment and Lack of Explanation on Visitor Policy

    rating19 Jan 2024

    Currently I'm staying at the Eureka Oyo hotel Dubai at this moment just waiting the time of our check out and unfortunately, my experience was marred by the rude treatment I received from one of the receptionists name was Mr, Salman, Upon my girlfriend's friends' arrival for a massage in my occupied room, they were approached by Mr, Salman who abruptly demanded payment, and mentioning they need to pay 100 Aed,before they go to our accupied room and the reason Mr, Salman saying it's because is not included in our online booking. The manner in which he addressed my girlfriend was disrespectful, because she was receiving this kind of treatment in the front of other guests,causing her to call me and ask to speak with to Mr Salman. It turned out that there was a 100 AED charge for visitors, which I had not been aware of. While I understand the need for this charge,I was disappointed by the lack of proper explanation from receptionist (Mr, Salman.)As a customer, I believe that the first point of contact with hotel staff, especially the receptionist, should be welcoming and accommodating. Unfortunately, the receptionist's behavior was far from this standard. Not only was he unable to provide a clear explanation of the visitor policy, but his approach was also quite aggressive and disrespectful to my girlfriend.Furthermore, despite my initial frustration, I appreciated that the manager, Mr. Ashraf, was able to address my concerns, even though he was scheduled to be off duty. He took the time to explain the rationale behind the 100 AED charge and demonstrated a more professional and customer-oriented approach. The manager's willingness to assist in resolving the issue was commendable and provided some redemption for the otherwise disappointing encounter with his staff,In summary, while the hotel's policies and management support seemed reasonable, the receptionist's behavior and lack of communication skills significantly impacted the overall guest experience. I hope that Eureka top management can provide more training and support for their ground staff or customer service bstaff to ensure that all guests are treated with the respect and courtesy they deserve.If the management of Eureka hotel values customer feedback, I recommend addressing the issue of customer service training and ensuring that the level of professionalism and communication at the reception meets the expected standards. Thank you for considering my feedback.

  • User:DuGang

    Trip type: Family

    Not recommend

    rating14 Oct 2022

    The furniture is very old. The room is very small. The location is not bad, around hotel has many supermarkets and restaurants. The parking is very small and not free, about 20AED per day. I didn't like this hotel. Also, I recommend not living in this area.

  • User:A_Miguel_1968

    Trip type: Friends getaway

    Was'nt desire experience!

    rating26 May 2022

    Good budget and majority Of people can afford that,location was ok for me and that was close to metro station but condition weren't favorable, room was small and not clean and AC not cooling enough,so i couldn't sleep well. I dont recommend!

  • User:Nirugen

    Trip type: Solo travel

    Disappointed

    rating25 May 2022

    Check in time at 2pm; I arrived by 3pm and still was asked to wait around 20 minutes Small room; AC not cooling enough; The mini ref not working ; The main mirror worn out; The TV no clarity signal in all channels Headboard light not working Sheet and pillows needs changing; The beds creak; The toilet sink is in front of the toilet bowl; Leaking ceiling in front of bathroom area in the morning; The corridor smells like tobacco;

  • User:Kidus M

    Trip type: Solo travel

    WOULD NEVER GO BACK

    rating21 May 2022

    Dirty Beds (Maybe it’s just me but the white sheets and pillow cases had stains😏)Dirty Shower (Which was also broken so it was like water everywhere )Sleepless nights (There are 2-3 loud clubs within the hotel it self)The only plus was the amazing concierge called Abdul who was really he helpful and surprisingly nice.

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