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Excelsior Hotel Downtown

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Excelsior Hotel Downtown

locationDubai, Dubai

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About Excelsior Hotel DowntownAbout Excelsior Hotel Downtown

Location

This hotel is located close to Al Rigga Street in the centre of Dubai. The international congress and exhibition centre, the Clock Tower, Dubai Creek Golf and Yacht Club, a selection of museums, the World Trade Centre and Emirates Golf Club all lie within a few minutes walk of the hotel. Dubai airport may be reached by car in around 10 minutes.

Facility

The hotel has a lift and features 139 non-smoking rooms and a suite. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. Comfortable sun loungers are available on the terrace. For those who wish to stay active while on holiday, the hotel offers archery. Sport and leisure facilities at the hotel include a gym and billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Entertainment options and leisure facilities include live music and a dance club.

Meals

Various dining options are available, including a restaurant with air conditioning, a café and a bar. Catering options include half board and full board. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Excelsior Hotel Downtown Amenities at Excelsior Hotel Downtown

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Archery

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      Billiards/Snooker

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      Entertainment Programme

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      Gym

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Airport

4 km

Centre

5 km

Beach

18 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

259

Very Good

177

Average

139

Poor

72

Terrible

82

Recent Reviews: 729

  • User:Jatinderoberoi

    Trip type: Couples

    Excellent place to stay.

    rating20 Feb 2026

    The hotel is quite centrally located and near the airport. The staff are specially sweet especially at the reception we have a young lady called Asha who is helpful, polite and friendly. She helped us with our needs from the beginning to the end. We complained about the cleanliness of the first room we received and she quickly moved us to a different floor to a neat and clean room. The room help called Saqib was also very nice in making sure we received all the necessary materials such as fresh clean towels and toiletries etc. I would recommend this hotel to anyone who would like to stay close to the airport and enjoy their hospitality.

  • User:Laxmi K

    Trip type: Family

    Not a good experience and not worth the price.

    rating17 Oct 2024

    The worst customer service ever. Very unprofessional and very dismissive. The hotels are untidy and nasty. I did not feel secure or safe there. The front desk is incompetent and condensing. A hostel hotel environment with a rude owner. No recommendations.

  • User:tt227934

    Trip type: Couples

    Great stay at downtown hotel

    rating29 Nov 2023

    Had a lovely stay at Excelsior, good amenities and breakfast options. The location is bubbly and has great connections to local transport (donwtown to the souk or uptown to the mall) and the airport. The room was spacious and had all expected details - the temperature of the water was an issue that was quickly resolved. Staff are helpful and we had a wonderful member of the team Surjeet look after our room. Breakfast team staff are very helpful too. Srisha and Hasha deserve an honourable mention too. I would come back for sure.

  • User:Voyager36896137326

    Trip type: Business

    Review on Excelsior Hotel Down Town Dubai UAE

    rating10 Oct 2023

    I and my group of companie's staff always stayed in the Excelsior Hotel downtown Dubai in the last year 2023. All the bookings were done 100%. The Hotel is very close to central Dubai. Amazing restaurants around the Hotel like the JusGrill In Al Rigga and a large shopping mall very close, like within walking distance. There is one negative manner the hotel is managed. The hotel staff is brilliant from when you enter the door to your room. Upon entering your room I can mention a few staff member's names, Syed, Jenny, Mustafa, Grisha, Umair, Zekoji, Ritesh, and Surjeet all these staff members are always very humble, respectful and helpful. They do all their work as professionals and proactively, what a pleasure to stay in a 4-star hotel with such a winning team. I think the manager Mr Amine Idraiouiche can be grateful for having this championing team with him. The Metro Bar is also an excellent hangout for beer, food and excellent entertainment, with Irene and Christine rocking the bar on time every time. As far as the food or kitchen goes, they need a better chef as the restaurants around the Hotel have amazing food. Their rates are not always the best, but the staff member like the names mentioned above make up for that with their amazing professionalism. I can only say good things about the hotel, but if they remove the staff my Group of Company's staff will look for a new hotel close by, the Excelsior Hotel to stay. So Mr Amine, please keep this amazing staff you have together otherwise, my group of companies will go and stay in a hotel close by. Trust this will help the Hotel Excelsior Down Town management to make the right choices in their staff handling. Greetings Dr Dean Visagié.

  • User:Suran A

    Trip type: Business

    Hotel good but staff is worst

    rating28 Sept 2023

    Only House keeping is good,Reception will staff behave like owners of a hotel (Philippine lady& Indian man) Room service zerooooo Ex: If I asked a spoon at 10 a.m they will take the after 12 Really disappointed. But hotel is good superb hotel with worst staff

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