Fortune Karama Hotel

Recent Reviews: 207

• User:Anuragh K

  Trip type: Couples

  Very bad .. insulting by the staff

  Invalid Date

  The worst service of your staff (Michel or mishel) I asked for a pint of Amstel one by two, without even informing she bought two half a pint which cost a lot more than a pint . And when I asked she is taking the support of security to call bad words and I sult the customer of your bar regulersly as I play darts at your bar .. kindly have a training for your bar staff about customer dealing .. this will loose your bar reputation. At least have a manners to tell the customer about your policy of bar .. and also try to keep the staff about bar servicing for your better future . Customers may be drunk or not please have the manners to tell the customer about proper menu and scinario of the bar .. also have a suggestion for the hotel to keep betterr security to behave kindly to guest who comes there .. very bad experience at the bar .. improve your food and beverage team and security team as well ..using bad words on guest is not good .. very disappointed about the Freddy's bar and security team of fortune hotel ..

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• User:Aji G

  Trip type: Solo travel

  Very bad experience – first visit review

  Invalid Date

  Very bad experience – first visit reviewGoing into the details:1. Booking Issue: Firstly, regarding booking—there is no difference between online booking and walk-in rates. However, this is something you only realize after experiencing it for the first time, as it is not clearly communicated.2. Water Heater Problem: The room water heater was not working. There is no dedicated water heater switch for each room; instead, they had to access another guest room to control it. After calling housekeeping, the response was very delayed. Eventually, they could not fix the issue and asked me to shift rooms.I checked four rooms, and none were in a condition suitable for a comfortable stay. Then I was moved to another floor, where I had to change two more rooms before finally getting one that was functional.Even in the final room, the door lock was unreliable, and the access card worked inconsistently.3. Noise Issue: The initial rooms were very noisy due to sound coming from the bar, making it difficult to rest.Window Quality: The window glass fittings are very loose. Even with slight wind, the windows shake and create noise.4. Parking ConcernIt is mentioned that valet parking is available, but it is chargeable for guests. Also, there is no proper dedicated parking for guests. This defeats the purpose of offering valet parking as a facility.5. Customer Service AttitudeWhen I informed them that I would leave a review based on my experience, their response was simply “OK,” which clearly shows a lack of concern for customer feedback.

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• User:VeerVicky

  Trip type: Business

  Worst experience

  Invalid Date

  Every room has such bad smell i cannot go inside the room.i have to change my hotel immediately.Really Unbearable.they offered me 2 different rooms but every room has the same story.very bad experience from the fortune group was not expecting like this.

• User:WILFREDO B

  Trip type: Business

  CREDIT CARD NOT RECOMMENDED

  Invalid Date

  This is the third and last time I will stay at this Fortune Hotel Karama.As every time I have visited this hotel my credit card is HACKED the next day.I raised this point as I checked into Hotel asking that they run a tab that I would close using cash prior to my departure.But they insisted that is "not possible as we close our books daily and accounting prohibits" Reluctantly I used my card to eat at their restaurant FREDY located within premise.Which serve generous portions and reasonably price food.As I suspected I review my credit card account and much to my chagrin my card had been hack the very next day.Mind you I only used this card once in the past 60 days at Fortune Hotel / FREDY restaurant.No doubt in my mind there accounts are knowingly or unknowingly compromised.Fair warning to all FORTUNE IS NOT A PLACE TO STAY!!!!! Irshad Hussain, Owner at Fortune Karama Hotel, responded to this review Dear GuestThank you for providing your valuable feedback following your stay with us. We are genuinely sorry to hear that your experience did not meet our usual standards.Upon reviewing your comments, we noticed a couple of points we'd like to gently clarify for the sake of accuracy. You mentioned that your credit card was hacked after you made a transaction. this is very unusual as we process hundreds of transactions on daily basis. and have not heard of any hacking or miss-use of credit card. we will however raise this point to our IT support team and the bank that process our transactions. We request you not to give false waring to other people not stay at Fortune Karama Hotel. we have thousands of satisfied guests from around the glob. As human we may fell short in rear cases but but that is not what we are known for.Our goal is always to provide a seamless and comfortable stay, We have shared your feedback with our team to reinforce our communication protocols.SincerelyIrshad Hussain

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• User:Global44227255939

  Trip type: Family

  Nice stay .

  Invalid Date

  A budget-friendly 3-star hotel.Unplaned room booking. We stayed here 5 days with family.At the time of check - in receptionist staff offered us a big spacious room, hence room was spacious we extend our stay upto 5 nights, hotel have good South Indian restaurant sports bar and night clubs clubs apart from Air-conditioning all services budget friendly. Night manager friendly with all guests arrived in hotel.Reception staff especially Mr. Madan at the front desk, went above and beyond to help us during a medical emergency for me at midnight when local medical shops are closedHe assisted us to order by necessary supplies through a medical app when local facilities were closed. We tried to offer him a tip as a gesture of gratitude, but he politely denied with the wording ATHITI DEVO BAVA??We are very thankful for the nice gestures and expectational service that have made our Dubai stay memorable. Thank you??

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