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Grand Excelsior Hotel Deira

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Grand Excelsior Hotel Deira

locationDubai, Dubai

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About Grand Excelsior Hotel DeiraAbout Grand Excelsior Hotel Deira

Location

This comfortable hotel lies on Al Mateena road in the district of Deira just 5 km from the centre of Dubai. Many shopping venues, Dubai's National Museum, the Goldsouk and the Shaik Saeed House are all situated in the immediate vicinity. The hotel is also just a few minutes away from the Warba Centre as well as 15 minutes away from the congress centre and the exhibition centre. The airport is some 10 minutes drive from the hotel.

Facility

The hotel has a lift and features 224 rooms. Multilingual staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms include a double bed. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. Equipped with a direct dial telephone, a television with satellite/cable channels, a radio and WiFi, the rooms provide many ways for guests to stay connected and entertained. Slippers are included. The bathrooms have a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Active guests can enjoy golf. Sport and leisure facilities at the hotel include a gym, billiards and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. The hotel offers plenty of activities and entertainment options, including an entertainment programme, live music, a dance club and a nightclub.

Meals

Various dining options are available, including 2 restaurants, a dining room, a café and a bar. Catering options include half board and full board. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Grand Excelsior Hotel Deira Amenities at Grand Excelsior Hotel Deira

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

501

Very Good

353

Average

216

Poor

90

Terrible

118

Recent Reviews: 1278

  • User:Kevin C

    Trip type: Family

    Worst hotel !! Don't spend your money .

    rating03 Jan 2026

    Very bad experience , they make you feel as if you are in India. Bad food , dirty room . Staff have no experience in customer care . Management doesn't care about your complains . ! Do not spend your money their !

  • User:Haris Zubair a

    Trip type: Solo travel

    Bad Management very poor service overall rating 0 out of 100

    rating31 Dec 2025

    Very disappointing stay. The room was extremely dirty and this was honestly one of the worst hotel experiences I have had. I had to call the operator 10 to 15 times and no one answered. When someone finally picked up, I asked for slippers but they were never delivered. The washroom was not clean at all and hygiene was very poor. Overall, a very bad experience. I would not recommend this hotel to anyone.

  • User:sanjiv n

    Trip type: Family

    Hotel should be scraped

    rating29 Dec 2025

    Room stink and full dirt .Our stay like feeling vomiting for nightWe will change hotel after stay of one nights , so unbrebal.This no way family holel.No standard No room service.So moreSanjiv

  • User:lotus-gourmand

    Trip type: Family

    Ver average service and quality

    rating29 Oct 2025

    Location is decent as we had few supermarkets close by and our package travel included rhe transport so location was fine. Room bed was a queen bed which was small. Breakfast spread is with few limited options and live counter for omlette. Food quality is average. Cleanliness and upkeep of rooms and refills were very poor

  • User:rakesh k

    Trip type: Family

    Luxurious

    rating12 Sept 2025

    The stay was really and grand like the name goes. Food was great and the staffs here are very friendly. Feels luxurious..

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