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Grayton Hotel

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Grayton Hotel

locationDeira, Dubai

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About Grayton HotelAbout Grayton Hotel

Location

This hotel warmly welcomes guests in Dubai.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A telephone, satellite television, a radio, a plug adapter, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols are available on the sun terrace. For those who wish to stay active while on holiday, the hotel offers golf. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Grayton Hotel Amenities at Grayton Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

1 km

Beach

6 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

160

Very Good

42

Average

8

Poor

3

Terrible

13

Recent Reviews: 226

  • User:ImaadA33

    Trip type: Couples

    The fantastic service of a Front Desk supervisor - Jermyn

    rating29 Mar 2026

    We received fantastic service while on call with a front desk supervisor named Jermyn Dadula. We were in the process of requesting a cancellation for our booking, given the unprecedented circumstances in the region, and after numerous calls and being bounced back and forth through respective agents from the hotel (including a manager who was very rude), Jermyn handled this very professionally. He was calm, elicited our concerns and proved an excellent example of a top employee in the hotel industry. Well done Jermyn, we wish you the best in your career!

  • User:Tehzeeb H

    Trip type: Couples

    Best Boutique Hotel.

    rating24 Feb 2026

    I stayed at the hotel from February 18 to February 22, and it was a great experience. The staff were very nice, friendly, and always helpful. The location is excellent, with the metro station just a 10-minute walk away, which made everything very convenient.I will definitely return in the future.Special thanks to Sakina from the reception for her outstanding service.

  • User:royals327

    Trip type: Family

    Money Stolen From My Gucci Bag.

    rating20 Feb 2026

    Hotel Is Good Staff are good, But Something wrong happen with me, I cant blame hotel but that is hotel responsibility. There was a note of 500 Aed insize my gucci bag, I went out to pick my wife and away from my room for 30 min, The moment i went out staff was cleaning my room, When i came back money was not in side my bag, With in next 1 hour i updated staff, And they are unable to find any solution, I knew they can't find any solution for me because there are no cctv camera insize my room, But Who every is reading my review take care of your fund when ever you will stay this hotel. Soukaina Ennhari, Guest Services / Front Office at Grayton Hotel By Blazon Hotels, responded to this review Dear Mr. Sumit Sharma,Thank you for taking the time to share your review of the Grayton Hotel.We are truly concerned to read your feedback and sincerely regret the distress this situation has caused you. However, we are pleased to know that you have decided to extend your stay with us.Please be assured that we treat such matters with the utmost seriousness. The safety, security, and trust of our guests are extremely important to us. Our management team has initiated an internal review and is carefully investigating the matter following hotel procedures. As discussed with our security manager, it appears that the video you provided does not indicate that you kept any money.We kindly request the opportunity to speak with you again personally to better understand all the details and to continue assisting you during your stay. Please feel free to contact the Front Office Manager directly at any time, or let us know a convenient time to meet.We truly value you as our guest and remain fully committed to supporting you.

  • User:moshin s

    Trip type: Business

    Worst experience ever of my life

    rating09 Feb 2026

    Extremely Unprofessional Staff BehaviorI had a very unpleasant experience at Grayton Hotel because of a staff member named SUNIL. SUNIL was rude, disrespectful, and completely unprofessional. During our interaction, he pointed his finger at me, which is absolutely unacceptable and disrespectful, especially in a hospitality environment.There was no politeness, no professionalism, and no attempt to handle the situation calmly. Instead, his attitude was aggressive and dismissive, making the experience uncomfortable and embarrassing. This is not how guests should ever be treated.Grayton Hotel seriously needs to train their staff on basic manners, customer service, and respect. If this behavior is tolerated, it reflects very poorly on the management. I expect the hotel to take proper action regarding this incident, because this level of service is unacceptable.I would think twice before staying here again unless management addresses this issue properly.+971565600022I have paid 1200 aed for the stay and this is one of the worst experience ever… unacceptableYou can check your camera footage and the call record which was done by SUNIL

  • User:Seaside10517194742

    Trip type: Solo travel

    Perfect customer service

    rating03 Feb 2026

    Great time at the Grayton. I come here every week and have an amazing service from the team. Saurabh is very friendly and accommodating. Could not recommend more.

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