Gulf Inn Hotel Deira

Recent Reviews: 2227

• User:Rajiv C

  Trip type: Family

  Seamless Booking Experience at Crowne Plaza Deira

  11 Apr 2026

  I had a wonderful experience with my recent booking at Crowne Plaza Deira. The reservation process was smooth and very well handled, thanks to Rona from the reservations team. She was extremely helpful, professional, and responsive, ensuring that all my requests were taken care of promptly.Her excellent customer service made the entire experience stress-free and pleasant. It’s always reassuring to deal with someone who genuinely cares about guests’ needs.Looking forward to my stay and highly appreciate the great service provided! Salaheldin Mohamed, Owner at Crowne Plaza Dubai - Deira By IHG, responded to this review Dear Rajiv,Thank you very much for your wonderful feedback regarding your recent booking experience with Crowne Plaza Dubai Deira.We are delighted to know that the reservation process was smooth and handled to your satisfaction. It is especially rewarding to hear that our team’s professionalism, responsiveness, and attention to detail helped make your experience stress-free and pleasant.Your kind words are truly appreciated and serve as great motivation for us to continue delivering exceptional service to all our guests.We look forward to welcoming you soon and ensuring you have an equally memorable stay.Warm regards,Rona EleazarGuest Service Manager

  Read more

• User:Swiss41371686019

  Trip type: Family

  Definitely not Dubai 5-star, but OK if you get a good rate and don't mind being in the fringe of the city

  17 Mar 2026

  If you get a VERY good rate, don't mind spending a small fortune on taxis (or spending a lot of time on pubic transport), don't mind being a bit pushy about room allocation, and are charmed by shabby-chic, you'll be fine. Just try your best to get a "refurbished" room. Oh, and best to avoid the predatory taxis waiting by the hotel: ride-sharing apps are your friends.But in fairness, it's hard to understand how this place attained 5-star status, but it's old enough to have been close to the epicentre of Dubai when it opened, at a time when comfortable hotels were thin on the ground. Moving on quarter of a century and the Crowne Plaza is an establishment lacking in polish, desperately in need of refurbishment, marooned on the outer edge of a city known for its luxurious accommodation options.With the tourist dirham tax linked to the star rating, we the customers are paying the price of the vanity of the hotel owners. Quite how the hotel manages to maintain that rating is a mystery ..... or maybe not :)Back to my stay. I was there only because family members had inexplicably opted for a stopover holiday package there. I know Dubai pretty well, and for me 5-star Deira suggested Creek, not this spot among massage places and shops selling car parts. The rate was high, yet i had to really work my IHG Diamond status to get a room even approaching 5-star conditions. I have an annual lounge pass, but reception insisted I show evidence of that on the IHG app: then there was an argument about whether or not lounge access included breakfast downstairs. i wanted to join the others in the restaurant, and in any case i don't think b'fast is served in the lounge. Luckily diamond status trumped the situation and i was free to plan the day's activities with my family over b'fast - and to be honest the food and the service there were just fine.Other IHG hotels, including the Intercontinentals in the city, manage these things with a grace lacking at the CP. Salaheldin Mohamed, Owner at Crowne Plaza Dubai - Deira By IHG, responded to this review Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your recent stay at Crowne Plaza Dubai Deira.We genuinely appreciate your candid comments and are sorry to hear that your experience did not fully meet your expectations, particularly regarding the hotel’s condition, location perception, and aspects of service at reception. Your observations about refurbishment and overall polish are taken seriously, and please be assured that we continuously evaluate opportunities to enhance our facilities and guest experience.We regret any inconvenience caused during the check-in process, especially regarding lounge access and benefits. This is certainly not reflective of the seamless and welcoming service we strive to provide, and your feedback will be shared with the team to ensure better clarity and consistency moving forward.That said, we are pleased to hear that you enjoyed the breakfast experience, including both the quality of the food and the service provided. Your kind words in this regard will be shared with our culinary and restaurant teams.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the high standards we aim to uphold.Kind regards,Rona EleazarGuest Service Manager

  Read more

• User:625viktorsg

  Trip type: Business

  No security, old rooms, helpless staff

  27 Feb 2026

  Normally I don’t write bad reviews, but this was nightmare!I was staying for business for 3 nights.Hotel looks old, staff is not helpful. Breakfast was badly served and not fresh enough.After check out they didn’t provide me lunch box, no invoice was provided. I asked 2-5 times, but no luck.After my stay I didn’t get points and nights for stay. In my room was black Nike shorts which were stolen. There was about 200 EUR cash.Security was ignoring me. Salaheldin Mohamed, Owner at Crowne Plaza Dubai - Deira By IHG, responded to this review Dear 625viktorsg,We are very sorry to hear about your experience and the issues you faced during your stay. This is certainly not the standard we aim to provide, and we take your concerns seriously.If you would like to discuss this further or need assistance resolving any of the matters you mentioned, please contact our team directly at releazar@crowneplazadeira.comWe will do our best to address your concerns promptly.Thank you for sharing your feedback.Warm regards,Rona EleazarGuest Service Manager

  Read more

• User:Abhishekuniyal

  Trip type: Business

  Very bad service and extremely rude staff

  20 Feb 2026

  Location is okay and rooms are average. Food is okay. What surprised me is most of the staff are extremely rude. 1. Person who prepares dosa at buffet breakfast. 2. Service staff who was serving on banquets. 3. Housekeeping staff do not understand the word urgent even if someone is injured. 4. Seen reception person talking loudly and arguing with customer. I have never seen such kind of staff ever. Overall a very bad experience. Not recommended to anyone. Salaheldin Mohamed, Owner at Crowne Plaza Dubai - Deira By IHG, responded to this review Dear Abhishekuniyal,We sincerely regret the negative experience you had during your stay. Your feedback regarding rude behavior from staff at breakfast, banquet service, housekeeping, and reception is very concerning and does not reflect the service standards we aim to provide.We would like to address your concerns personally and take corrective action. Please feel free to contact us directly at releazar@crowneplazadeira.com so we can discuss your experience in detail and work toward a resolution.We truly appreciate your feedback and hope to have the opportunity to restore your confidence in our hotel.Kind regards,Rona EleazarGuest Service Manager

  Read more

• User:Dr Vinesh V

  Trip type: Solo travel

  VERY UNPLEASANT STAY

  10 Feb 2026

  Dear Sir/Madam,I have had a terrible experience since I checked-in at Crowne Plaza, Dieta on 10/2/2026. The duty officer upon my check-in was exceptional and explained t me the delay in allocating my room. However, the room was for disabled person, shower tap was extremely difficult to use, safe not working in the room and could also the door could not be locked from inside. On first day, the housekeeping team never bothered replacing the shower mat/towel nor replace the hand towel other than the one which I had not used. Dining (on Tuesday, 10/2/2026 evening) was pathetic especially being a vegetarian and nothing there was possible for me to have. Even upon requesting to prepare something, was told it is not possible in the Spice Island restaurant. My only option was steamed rice!! Similarly I decided to try Brioso Italian Restaurant on Wednesday evening. Once again, no dessert available besides the moulten chocolate and worse still, no coffee, cappuccino or any other beverage was available. Is this really the caliber of Crowne Plaza Hotel. My experience would be rated extremely poor and feel totally disappointed. I feel the management should have at least considered better vegetarian options on daily basis and courtesy should be extended to guests to satisfy their needs rather than just saying not possible.I hope other guests will not have similar experience to mine and the management should intervene for your client satisfaction. Disappointingly yours,Vinesh Salaheldin Mohamed, Owner at Crowne Plaza Dubai - Deira By IHG, responded to this review Dear drvineshv,Thank you for sharing your feedback regarding your recent stay at Crowne Plaza Dubai Deira. Please accept our sincere apologies for the disappointing experience you encountered.While we are pleased to know our duty officer assisted you professionally at check-in, we regret the issues you faced with the room facilities, housekeeping service, and maintenance concerns. This is certainly not reflective of our standards, and your comments have been shared with the relevant teams for immediate attention.We are especially sorry to learn about your dining experiences at both Spice Island and Brioso. We strive to cater to all dietary preferences, including vegetarian options, and it is disappointing to know we did not meet your expectations. Your feedback has been escalated to our Food & Beverage team for review and improvement.Guest satisfaction is our priority, and we truly regret that we fell short during your stay. We hope to have the opportunity to welcome you again and provide you with the experience you rightfully expect from Crowne Plaza.Kind regards,Rona EleazarGuest Service Manager

  Read more