Ibis Styles Dubai Airport Hotel

Recent Reviews: 555

• User:Stig P

  Trip type: Solo travel

  Misleading Advertising – Promised Airport Transfer and Pool View Not Delivered

  14 Mar 2026

  Misleading Advertising – Promised Airport Transfer and Pool View Not DeliveredI booked the ibis Styles Dubai Airport Hotel on the very day of my arrival, and on the same day, I received a welcome confirmation that clearly confirmed and highlighted the free airport transfer from DXB as well as to two other locations in the city. This was the main reason I chose this hotel over two other options—it would have allowed me to easily explore more of Dubai without hassle.Unfortunately, the transfer option was suddenly unavailable. When I complained upon arrival, the hotel explained that the service had been discontinued the day before my arrival. This makes no sense at all, as the transfer was still being promoted and confirmed in the welcome email sent on the actual day of my stay. Nowhere was it stated that the service could be changed or removed without notice.Additionally, I had specifically booked a room with pool view, but this was not fulfilled either—the room had no view of the pool at all.I felt completely misled by the hotel’s website information, the booking confirmation, and the welcome email. The hotel itself seems modern and conveniently located near the airport, but these issues (especially the lack of clear communication about changes) completely ruined the experience. I cannot recommend this hotel if your decision relies on the advertised transfer services or specific room features like pool view.I hope the hotel takes such feedback seriously and improves transparency in the future to avoid disappointing other guests. Rosemary Fajardo, Marketing at ibis Styles Dubai Airport, responded to this review Dear Stig P,Thank you for sharing your feedback with us. I’m really sorry to hear about the miscommunication regarding the airport transfer and the pool view room you booked. I completely understand how frustrating it must have been to arrive with certain expectations, only to find that they weren’t met. We strive to provide accurate and up-to-date information, and it’s clear we fell short in this instance. The changes to our transfer service should have been communicated better, and I appreciate you bringing this to our attention. Regarding the room view, we aim to match our guests with their preferences, and I'm sorry that we missed the mark on your booking. Your experience is important to us, and we’re always looking to improve. I hope you’ll consider giving us another chance in the future, so we can show you the true ibis Styles experience. Best Regards,Ibis Styles Dubai Airport

  Read more

• User:AshishLim

  Trip type: Family

  Looks good but lots of inconveniences

  10 Feb 2026

  The hotel is really kept trendy clean and very impressive however it has lots of inconveniences as follows,1. There’s only one common door between bathroom and toilets so it’s difficult to use between 2/3 occupants. 2. They don’t trolley to carry your heavy luggage and you carry each on your own with multiple trips. 3. Their lighting system behaves weird goes off suddenly. Rosemary Fajardo, Marketing at ibis Styles Dubai Airport, responded to this review Dear Valuable Guest,We very much appreciate your comments regarding your stay at Ibis Style Dubai Airport. It is always a pleasure to receive guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

  Read more

• User:MohamedTarek331

  Trip type: Business

  A very good choice

  31 Jan 2026

  The stay in here was a great choice, the rooms with the pool view is a very great option, the food was good, and service was great especially the friendly service from Bunty. Rosemary Fajardo, Marketing at ibis Styles Dubai Airport, responded to this review Hi Mohamed T,Thanks so much for your lovely feedback! We're thrilled to hear you enjoyed the pool view and had a great dining experience. It's wonderful to know that Bunty made your stay even better with his friendly service. We hope to welcome you back soon!Best Regards,Ibis Styles Dubai Airport

  Read more

• User:yantarinec

  Trip type: Solo travel

  Convenient location, but cleanliness issues and excessive staff interruptions

  18 Jan 2026

  The hotel is located near the airport, and the shuttle service to the terminals is very convenient. Unfortunately, my stay was greatly affected by serious cleanliness issues and frequent staff interruptions that felt excessive and intrusive.The toilet and surrounding floor were extremely dirty and clearly not properly cleaned, which was very disturbing. There were also stains on the curtains and headboard, and multiple hairs (obviously from different people) in the shower. The kettle did not work, and the toiletries had no tamper protection.I booked a day-use stay (9am–5pm) and was told at check-in that a 6pm checkout was acceptable. Despite this, during the roughly 4 hours I stayed, staff knocked on my door six times, repeatedly asking about my checkout time. The constant interruptions made it impossible to rest, and I eventually lost patience and checked out early.Overall, I was very dissatisfied with my experience and cannot recommend this hotel. Rosemary Fajardo, Marketing at ibis Styles Dubai Airport, responded to this review Dear Valuable Guest,We very much appreciate your comments regarding your stay at Ibis Style Dubai Airport. It is always a pleasure to receive guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

  Read more

• User:mystiknz

  Trip type: Solo travel

  Ibis Styles Dubai Airport

  17 Jan 2026

  I have waited a week to do a review for this place, this hotel was supplied free of charge to me by the airline, if I was a paying customer at $300 NZD a night no way - I’d have asked for a refund and found another hotel!!I complained at checkout as I was only here for about 5 hours, it was a 2am check in and a 7am checkout. All was said was my room number, sorry and that was that like who cares, not you lot! Mixed reviews on google and trip advisor. Other people I spoke to also bad experience. The bulbs were missing from the beds, no face cloths or hand towels, rusty kettle, mouldy curtains, manky/musty smell in corridors and room, stains in the bed even! Glass looked like it had been thru the dishwasher but still had things on it. The water was sealed so that was safe to use, I wasn’t even tempting to use the glasses or teacups provided. I wasn’t even tempting room service after this!The man who helped me with the elevator at check in was amazing he even asked if I would like him to come with me to my room as an escort if I needed more help - bravo!! The shuttle was a 7am pickup, 25mins late but oh don’t bother to tell anyone the guy who was doing traffic until we ask?? Oh another 25mins WHAT!!?? We all had international flights to catch no way! Hailed a taxi and left.Buffet - freshly made In front of you omlette - great yum hot! The rest of buffet, sausages, potatoes? Steamed vegetables all cold, like warm is putting it nicely. One way to give your customers food poisoning, the rest was ok lots of salads, fruit etc to choose from. Huge line at tea/coffee so don’t bother. I’m really disappointed in this hotel, as part of the grand Mercure chain I expected better, I have stayed at ibis hotels before and never had such a bad stay! Rosemary Fajardo, Marketing at ibis Styles Dubai Airport, responded to this review Hi Steph,Thanks for taking the time to share your thoughts with us. I'm really sorry to hear about your experience during your brief stay. It’s clear we fell short in several areas, and I can understand your frustration, especially with the condition of your room and the issues you faced with the shuttle service. Your feedback about the cleanliness and maintenance of the facilities is noted, and I assure you that we take these matters seriously.I’m glad to hear that the staff member who assisted you with the elevator made a positive impression, as we always strive to provide warm and helpful service. I also appreciate your comments on the breakfast offerings; we aim to serve a delightful meal and will definitely work on ensuring everything is served at the right temperature.We value your insights as they help us improve, and I hope that you might consider giving us another chance in the future.Best Regards,Ibis Styles Dubai Airport

  Read more