Jumeirah Al Qasr

Recent Reviews: 5517

• User:2954mrsG

  Trip type: Family

  Even at times like this Customers Service is 5 star

  11 Apr 2026

  Regretfully due to the war in the Middle East, we had to cancel our holiday to Al Qasr, so this review is purely to comment on the continued, amazing customer service offered even at time like these. I emailed to cancel our reservation, was promptly responded to with a personal email (not just a copy + paste standard response), and our refund was issued quickly. Thank you! We cannot wait for normal life to resume and to return to our favourite place again. Madinat Jumeirah , General Manager at Jumeirah Al Qasr, responded to this review Dear 2954mrsGThank you very much for taking the time to share your kind words with us.While we are truly sorry that you had to cancel your much-anticipated stay due to the current situation, we are sincerely grateful for your recognition of our team’s efforts during such challenging times. It means a great deal to know that our commitment to personalized service and care was felt, even from afar.We are pleased that the cancellation process and refund were handled smoothly and to your satisfaction. Your understanding and appreciation are genuinely valued by all of us.We very much look forward to welcoming you back to Al Qasr when circumstances allow, and to creating the memorable experiences you were looking forward to.Until then, please stay safe, and thank you once again for your kind support.Best Regards,Peter RothRegional Vice President & General ManagerJumeirah Al Qasr, Madinat Jumeirah

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• User:lymx1

  Trip type: Family

  Special place

  21 Mar 2026

  Al Qasr holds a deeply special place in our hearts. It’s where we got married back in 2017, just before leaving Dubai for Asia. Returning now, after years away, felt like coming full circle—this wasn’t just a stay, it was something personal.Despite a few unfortunate incidents, the emotion, the memories, and the sheer beauty of the experience still deserve nothing less than a 5-star rating.From the moment you step onto the grounds, the grandeur of Jumeirah Al Qasr is undeniable. Time hasn’t diminished its charm. The sweeping ocean views, tranquil pools, and rich Arabian décor still have the power to transport you—to slow you down, to quiet your mind, and to remind you what true relaxation feels like.High tea at Al Fayrooz was nothing short of exceptional. The staff were warm, attentive, and genuinely welcoming—but one person truly stood out. Mr. Kelloros, you didn’t just serve us—you elevated our entire experience. Your energy, attentiveness, and care made us feel seen and valued. Quite frankly, the hotel would benefit from more people like you in guest-facing leadership roles. Please PROMOTE HIM TO HEAD of front office.Breakfast was an experience in itself—an expansive spread catering to every possible taste. It’s not something you can fully describe; it’s something you have to experience.Our dinner at Pad Thai was equally memorable. The food was authentic, vibrant, and beautifully executed. Sabida, your passion and attentiveness didn’t go unnoticed. Thank you for guiding us through the menu and making the evening so enjoyable.The rooms remain timeless—elegant, clean, and full of character. And the wider property? Simply breathtaking. Every pathway, every pool, every corner feels intentionally designed to immerse you in its Arabian identity. It’s impossible not to fall under its spell.We even booked two separate 3-day stays within two weeks—and we’re already looking forward to returning again.That said, there are a few points that cannot be overlooked.Check-in was unnecessarily frustrating. We had booked a club room, only to find the club lounge closed. What made it worse was the lack of transparency and the time it took to resolve. There was also inconsistency in service—no welcome drink, while others received one. We were given room keys despite a known system failure, only to walk back down after discovering they didn’t work. At this point the reception told us it was an issue all day, so if thats the case why werent we told from the beginning? This could—and should—have been handled far better.What followed was even more disappointing. A guest relations representative escorted us back to the room but showed no sense of hospitality—walking ahead without engagement, offering no explanation, and responding dismissively to basic questions. He simply opnened the door, straight face, no explanation ot anything. So we asked what about the key? He said u need to go back down to reception. Ok when? When it starts working. When will that be? Im not sure. It was genuinely surprising to learn he was part of the guest relations team. Zero guest relation skills shown.At Mina Al Salam, the experience was equally concerning. When asking about a buggy after a gym session, I was met with a noticeably different tone compared to another guest just before me. The interaction felt dismissive and unnecessarily interrogative. This is not the level of respect one expects from a brand of this calibre. This individual Jayakumar spoke to me like i was some trash off the street “you stay here? Your name?” Then pointed down the stairs.A similar incident occurred with valet staff on my next session at the gym. where I was completely ignored in favour of other guests, despite clearly seeking assistance. Being overlooked and then abruptly dismissed was both frustrating and disappointing.These moments stood in stark contrast to the excellence displayed by the food and beverage team.To close—Al Qasr remains a place of beauty, nostalgia, and world-class potential. But it’s clear that the front office and guest-facing operational teams could learn a great deal from the warmth, professionalism, and care consistently demonstrated by the F&B staff. They are the true custodians of the brand’s promise. Madinat Jumeirah , General Manager at Jumeirah Al Qasr, responded to this review Dear lymx,Thank you for sharing your thoughtful feedback. We are truly honored that Jumeirah Al Qasr holds such a special place in your hearts and that you chose to return after all these years.We’re delighted that you enjoyed the property, the Arabian décor, the rooms, and your dining experiences at Al Fayrooz and Pad Thai. We will share your kind words with Mr. Kelloros and Sabida they will be thrilled to hear your praise.At the same time, we sincerely apologize for the challenges you faced with check-in, the club lounge, and some of our front office and valet team members. Your feedback is taken seriously, and we are addressing these issues to ensure a smoother experience in the future.Thank you again for your loyalty and for highlighting both the positives and the areas where we can improve. We look forward to welcoming you back soon.We look forward to welcoming you back again soon for another enjoyable stay.Warm regards,Twinnie O'BreeHotel ManagerJumeirah Al Qasr

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• User:MarkGBeer

  Trip type: Family

  A Sensational Property Disappointingly Managed and Resting on its Laurels

  02 Mar 2026

  It's hugely disappointing to find so little of praise for a hotel I saw grow from the sand. The original idea was to create a Palace at which everyone was welcomed as a guest of the Emir. What it has become is a mechanised, cookie-cutter of a Hilton, with the reception crew financially invented for the upsell.I had paid extra for an Ocean view room, but whan I arrived the room partially faced a wall and partially faced a tower of another building. When I asked about the ocean view they had sold, I was told that the room pointed in the direction of the ocean, even of it couldn't be seen.It took 47 minutes waiting in reception and viewing equally terrible rooms before a manager appeared who, armed with a post it note and biro, started to haggle on the price of an upgrade. I said that I had booked an ocean view room so would like an ocean view. That wasn't possible, he said, but for more than double what I had paid I could have a room with an ocean view!Dubai is full of high quality hotels with exceptional service, and it's a shame that the one named after a Palace is more like Pensione. Madinat Jumeirah , General Manager at Jumeirah Al Qasr, responded to this review Dear Beer,Thank you for taking the time to share your feedback. We truly value comments from guests who have followed the journey of Jumeirah Al Qasr, especially those who remember its beginnings and the vision behind it.Al Qasr was designed as an iconic Arabian palace a celebration of traditional architecture, grand courtyards, and the spirit of generous Emirati hospitality. The building’s distinctive Arabic design and its position within Madinat Jumeirah are central to its identity, and it is always our intention that every guest feels welcomed as a guest of the Emirates.I am sincerely sorry to read about your arrival experience and the frustration regarding the ocean view room. This is certainly not the seamless and gracious service we strive to deliver. Your disappointment regarding the room orientation and the time spent waiting at reception is completely understandable, and I regret that the handling of the situation made you feel undervalued.Please rest assured that your feedback has been shared with the relevant teams for review. We continuously work to ensure that our room descriptions are communicated clearly and that our approach to upgrades is handled with transparency and professionalism.Dubai is indeed home to many exceptional hotels, and we are committed to ensuring that Al Qasr remains worthy of its palace name not only in architecture, but in service and experience.Warm regards,Twinnie O'BreeHotel ManagerJumeirah Al Qasr

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• User:Anna R

  Trip type: Couples

  Cleaning service

  22 Feb 2026

  Wonderful housekeeping service!Thank you, Satrudhan, for your excellent work. The room was spotless and beautifully prepared. I truly appreciate your care and effort! Madinat Jumeirah , General Manager at Jumeirah Al Qasr, responded to this review Dear Xannar,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our housekeeping service and that your room was spotless and beautifully prepared.We will be sure to pass on your kind words to Satrudhan I’m sure he will be thrilled to know his dedication and effort made your stay even more enjoyable.Thank you again for your kind comments, and we look forward to welcoming you back soon.Warm regards,Twinnie O'BreeHotel ManagerJumeirah Al Qasr

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• User:neelam k

  Trip type: Family

  Children pool tiles missing ...been repair or same

  18 Feb 2026

  Forget to add review after I saw Facebook some 1 post their review so I thought worth to add here to see if anything have been done or nothing.Last year Aug we stay for 5 night.My little daughter age 8 can't swim so she walk round the pool n cut her feet twiceThe tiles there were missing really sharp corner. Usually the floors should be fully tiles but many are.missing as they knew but leave it n not doing anything to.make it feel.smooth corner n leave it sharp corner as they did remove the broke tiles earlier n never put new tiles due to possible not enough money to buy new tiles. This was big children pool front of kids club .I even take lot photos n send email but seem forget about them n never got reply which is odd like its ok no need reply.So the holiday was ruin cos she cant go pool for 4 days there waste cos pain on her both feets twice cut. I even walk n find it really rough floor not smooth to walk so how could the hotel allow this people wear arm band n no touch floor n wont get hurt anyway no 1 complaint. So now im wonder have u al qasr put fully tiles on children pool or never been doing anything since aug leave it as it is. Then we won't make a visit u again sorry we cant force my kids to walk until they know how to swim n avoid touch the floor.I wish the adult go in pool n walk with kids carry then feel rough n sharp then they will complaint not just me. Madinat Jumeirah , General Manager at Jumeirah Al Qasr, responded to this review Dear 815neelamkThank you for taking the time to share your detailed feedback. Please accept our sincere apologies for the experience your daughter had at the children’s pool. We fully understand how upsetting it must have been for both of you, and we are truly sorry that her holiday was affected in this way. Safety and comfort are our top priorities, and it is clear from your comments that we did not meet those standards during your stay.We appreciate you highlighting the issues with the pool tiles and the rough floor. Your observations have been shared with our maintenance and operations teams to ensure that immediate action is taken and that all areas of the children’s pool are fully repaired and safe for our young guests. It is not acceptable that your previous communications did not receive a proper response, and we are reviewing this internally to prevent such oversights in the future.Please know that your feedback is taken very seriously, and we are committed to making the necessary improvements so that this does not happen again. We deeply regret the inconvenience caused and hope to have the opportunity to welcome you and your family back under much safer and more enjoyable conditions.Warm regards,Twinnie O'BreeHotel ManagerJumeirah Al Qasr

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