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Kempinski Hotel Mall Of The Emirates Dubai

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Kempinski Hotel Mall Of The Emirates Dubai

locationDubai, Dubai

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About Kempinski Hotel Mall Of The Emirates DubaiAbout Kempinski Hotel Mall Of The Emirates Dubai

Location

Right in front of the "Mall of the Emirates" mega complex, the hotel takes pride in its prime location on Sheikh Zayed Road, at the 4th Interchange at Al Barsha. It is set in the heart of newly-developed modern Dubai, a few minutes from Dubai Internet City, Dubai Media City and the Jumeirah stretch of beach, and just 20 minutes from both the city centre and Dubai International Airport.

Facility

The hotel has a lift and features 393 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Guests can also use the bicycle storage facilities. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

The rooms include air conditioning, a living area, a kitchen and a bathroom. Additional comfort is provided by the balcony or terrace, which are a standard feature in most rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, a plug adapter, an alarm clock and WiFi are provided as well. Guests can take advantage of the nightly turndown service. Little extras include slippers, daily paper and pillow menu. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. Those who wish to stay active while on holiday can enjoy on-site tennis. For a fee, golf is also available. The water sports offered include jet skiing. The hotel's location is particularly ideal for skiers. Ski passes are available locally. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Additional leisure activities include an entertainment programme, live music, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. The hotel offers a wide range of catering options. Half board and full board can be booked. A continental breakfast buffet provides many delicious reasons to rise and shine. At lunch and dinner, guests serve themselves at the buffet. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Kempinski Hotel Mall Of The Emirates Dubai Amenities at Kempinski Hotel Mall Of The Emirates Dubai

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Children's Pool

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      Golf

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      Gym

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      Jet Skiing

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

3.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

5612

Very Good

534

Average

123

Poor

62

Terrible

71

Recent Reviews: 6402

  • User:Katherin M

    Trip type: Solo travel

    I was very amazing experience, I love this place thanks so much

    rating20 Apr 2026

    Tried Gray Wellness Club and honestly it’s one of the most aesthetic wellness spaces in Dubai 🤍The vibe is super calm and luxurious, not like a typical gym. I loved the sauna, steam and cold plunge — perfect for relaxing and recovery after training.They also have beautiful workout spaces, Pilates and a healthy café which makes the whole experience feel very complete.Definitely a place to reset your body and mind ✨ Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this review Dear Guest, We thank you very much for taking the time to share your feedback. We are delighted to know that you had an amazing experience at Gray Wellness Club.We appreciate your kind compliments about our service and facilities. We certainly look forward to welcome you back again soon. Kind regards, Slim Zaiane General Manager

  • User:JohnC655

    Trip type: Couples

    Very disappointing

    rating13 Mar 2026

    I have stayed in many Kempinski Hotels around the world for work. As a treat before flying home, I booked this hotel. I will never come back as its been one disappointment after another. Initial check in was slow even though we were the only ones checking in. We were then told there was no breakfast buffet and had to use room service. If I had known this on booking then I would have cancelled and gone elsewhere. We were really looking forward to the breakfast - ordering in room would mean the food would be cold as we like to select a little often from the buffet and not order a huge amount in one go. I was also looking forward to having a steam and sauna. The gym area is huge and well equipped. However, the sauna fits only 2 people. Steam room is also very small compared to size of gym. I suspect its operated by a private company as I had to wait for housekeeping to be called to open a locker as I was a hotel guest The expectation was for me to call housekeeping again to open it again later - the only way to do this would be to walk back through the gym area in my swimming shorts to gym reception and ask. I didn't bother using the steam/sauna. I paid for a larger room which was nice but trying to run a bath was a long exercise due to low water pressure in room. We decided to sit by the lovely pool which was ruined by noise from the nearby freeway in addition to the music that was being played. Overall, this is my worst experience of a Kempinski hotel and I will not be coming back. The hotel sent me several emails after my booking and could have been open about the breakfast limitation and gym not being welcome to hotel guests. This would have allowed me to cancel and go elsewhere. Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this review Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates.We sincerely regret for falling short of meeting your expectations. Your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. This is not the level of service we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future.Yours sincerely,Slim ZaianeGeneral Manager

  • User:Aizhan Z

    Trip type: Solo travel

    I really enjoyed the yoga class at Gray Wellness Club. The atmosphere is calm and beautiful, and the studio is very clea

    rating10 Mar 2026

    I really enjoyed the yoga class at Gray Wellness Club. The atmosphere is calm and beautiful, and the studio is very clean. The instructor was great and the class made me feel relaxed and energized. Highly recommend! Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this review Dear Guest,We thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your your visit to Gray Wellness Club.We certainly look forward to welcoming you back to the Kempinski Hotel Mall of the Emirates, in the not too distant future. Yours sincerely,Slim Zaiane General Manager

  • User:Jeni K

    Trip type: Solo travel

    The Gray wellness

    rating09 Mar 2026

    had a wonderful experience at this wellness club.The Pilates reformer class was excellent- the machines are high quality, modern, and beautifully maintained. The trainer was very attentive to details and made sure everyone was performing the exercises correctly. The atmosphere in the studio is calm, welcoming, and very inspiring. I left the class feeling stronger, relaxed, and energized. Highly recommend this place for anyone who enjoys Pilates and a great wellness environment. Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this review Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us your feedback. Your kind words about Gray Wellness Club are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

  • User:Vacation45740652327

    Trip type: Solo travel

    Amazing

    rating09 Mar 2026

    Review:“I had such a wonderful experience at the Gray Wellness Club at the Kempinski Hotel Mall of the Emirates in Dubai. The atmosphere is incredibly calm, elegant, and luxurious. Everything feels very clean, professional, and thoughtfully designed for relaxation and well-being.The facilities are amazing, and the whole space gives you a feeling of balance and peace. It’s the perfect place to recharge, take care of your body, and enjoy a high-quality wellness experience.Highly recommend for anyone looking for a premium wellness and fitness space in Dubai.” Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this review Dear Guest,Thank you for visiting Gray Wellness Club. I appreciate your gesture in taking the time to leave us your feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

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