Rixos The Palm Hotel & Suites

Recent Reviews: 11473

• User:Johan b

  Trip type: Family

  cheating money

  17 Apr 2026

  Hotel is finding all kind of reasons not to refund our booking, even is was cancelled and the hotel is closed, do not pay anything in advance. Owner at Rixos The Palm Luxury Suite Collection, Owner at Rixos The Palm Hotel & Suites, responded to this review Dear Guest,Thank you for taking the time to share your feedback with us.I would like to personally assist you and ensure that a suitable solution is provided in line with your expectations. Kindly feel free to contact me directly via email ana.zavolokina@rixos.com at your convenience, and I will be more than happy to support you further.Your satisfaction is very important to me, and I look forward to resolving this matter to your full satisfaction.Warm regards,Anastasiia ZavolokinaGuest Relations Manager

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• User:Vacation58827588857

  Trip type: Family

  An amazing hotel

  11 Mar 2026

  Just thought id leave a review as we are leaving today after 12 days. Despite everything that has happened here in Dubai we cannot fault our stay at the hotel one bit! The service that they have provided has been exceptional. All of the staff have been fantastic. A special thanks to the lifeguards on the beach and the doctor who helped our eldest daughter when she got stung by a jelly fish 🫣😅 they were so quick to help! The food in the buffet restaurants has been some of the best food that we have ever had at an all inclusive buffet and we have been to a fair few hotels! The a la carte restaurants are also very good. There has been so much to do for our 3.5 and 2 year old, they have loved it! The carnival being their favourite! We have felt incredibly safe and looked after even in a time of uncertainty which to me only shows what an amazing hotel this is. We will definitely be back once the dust settles and everything is over. There is a mix of emotions as we leave today but this will certainly be a holiday that we will never forget for both good and bad reasons 🤣. Owner at Rixos The Palm Luxury Suite Collection, Owner at Rixos The Palm Hotel & Suites, responded to this review Dear Valued Guest,Thank you for sharing such a heartfelt review of your stay at Rixos The Palm Hotel & Suites. We are overjoyed to hear that, despite the challenging circumstances in Dubai, you and your family had an exceptional experience with us.It warms our hearts to know that our lifeguards, the on-site doctor, and the entire team were able to ensure your children were safe, happy, and cared for. We’re also thrilled that you enjoyed the buffet, a la carte restaurants, and the activities for your little ones—especially the carnival!Your kind words about the staff and their dedication mean a lot to us, and we’ll be sure to share your thanks with everyone involved. We can’t wait to welcome you back once things have settled, for a carefree and joyful holiday.Thank you again for choosing Rixos The Palm, and for recognizing the hard work and heart our team puts into making every guest feel safe and valued.Warm regards,Hotel Management

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• User:P4935KKalexandrac

  Trip type: Family

  3rd time here

  11 Mar 2026

  This was our 3rd time at the RIXOS.Unfortunately we got caught in the Iran war on what was supposed to be our last day which was completely unprecedented circumstances. I feel there was some criticism towards the hotel but we were really mindful this was completely unexpected and appreciate that all staff did their best in the knowledge they had at the time. I think it’s easy to critique but overall we felt the hotel did their best in what was completely something no one had experienced before. We really want to highlight is how the hotel staff were: we want to express how amazing the lifeguards were particularly those watching the kids slides - unfortunately we didn’t get their names but this was a lady with long black hair and another gentleman. Our son is non verbal autistic with learning difficulties, & the lifeguards were just incredible. They took into account his limited understanding of rules and expectations and allowed him to live his best life, as parents this helped us relax without having to continue to explain he doesn’t understand “the rules”. We were so grateful to them, to have such understanding and acceptance was something we very rarely get back here in the UK. We felt our son could just enjoy his time rather than us having to interfere: In addition there was a lovely waiter in the breeze bar pool who always made an effort to chat and always greeted and spoke to our son knowing he was unable to verbally communicate back but made the effort to treat him equally . I can’t tell you how refreshing this is to have such acceptance.We really can’t fault the staff on the ground here. We stayed for an additional 9 days due to the Iran war and airspace closure and saw the hotel at 20% of it’s capacity - we were both so sad to think of the incredible staff who’s jobs could be at risk. The waiters, the room cleaners and the lifeguards are really what make this hotel what it is. We pray that this passes and peace will be restored.We are so grateful to the Rixos staff for keeping us housed during the challenges, the UAE for keeping us safe. We keep you in our thoughts xx Owner at Rixos The Palm Luxury Suite Collection, Owner at Rixos The Palm Hotel & Suites, responded to this review Dear Alexandrac,Thank you so much for sharing your heartfelt review following your stay at Rixos The Palm Hotel & Suites.We are truly moved by your kind words about our team. It is wonderful to hear that the lifeguards, waitstaff, and all our colleagues were able to create a safe, welcoming, and inclusive environment for your son, allowing him to fully enjoy his time. We are especially proud to know that their understanding and care made your stay less stressful and more relaxing.The circumstances you faced were indeed unprecedented, and we appreciate your understanding and acknowledgment of the staff’s dedication during such challenging times. Your recognition of their efforts will be shared with the entire team—they will be thrilled to know the difference they made for your family.We are deeply grateful for your loyalty as a returning guest and your compassion during this extraordinary situation. We hope for peace and stability soon, and we look forward to welcoming you and your family back to Rixos The Palm Hotel & Suites under calmer circumstances, where you can enjoy the full Rixos experience.Warm regards,Hotel Management

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• User:Hotelsandholidays

  Trip type: Family

  Great service, wonderful rooms and lots of things to do.

  08 Mar 2026

  We usually holiday at IKOS when going all inclusive but due to the time of year we settled on the RIXOS. We had a great stay, x2 adults and x2 teenagers. We stayed in a 2 bed family suite, which blew us away the standard and size of the suite was such an upgrade to what you receive for the same price at IKOS. Food wise we enjoyed the restaurant and whilst the buffet did nice food it had a very 3 star feel to the dining area - so if comparing IKOS wins here. The gym and fitness classes were wonderful and yoga was great too. It really was the best I’ve experienced in a hotel. Thanks to all the team. Service was wonderful throughout the hotel and we had Karina and Alina on had to hep us with any questions we had, such as booking a beach cabana, or arraying the tickets to the Waterpark. They were so helpful and professional. The rooms were cleaned to a very high standard and the mini bar re stocked daily. We loved the location at the end of the palm as it was lovely and quiet.Dubai was amazing and we would consider a rixos again. I tried to book the saadiyaat island whilst there, asking for a repeaters discount code but was told I had to contact them directly, which was a shame. So we have now booked another brand in Abu Dhabi for next year. Thanks Rixos Palm a great holiday! Owner at Rixos The Palm Luxury Suite Collection, Owner at Rixos The Palm Hotel & Suites, responded to this review Dear Hotelsandholidays,Thank you for taking the time to share your detailed feedback regarding your stay at Rixos The Palm Hotel & Suites.We are thrilled to hear that you and your family enjoyed your 2-bedroom family suite and found it to be a wonderful upgrade. It’s fantastic that you had a positive experience with our fitness and yoga programs — we’ll be sure to pass your compliments on to the instructors.Your kind words about our service, especially Karina and Alina assisting with beach cabanas and waterpark tickets, are greatly appreciated. We’re glad that our team could make your stay smooth, enjoyable, and memorable.Thank you for noting both the highlights and suggestions regarding our dining options — your feedback helps us continually improve. We’re delighted you loved our quiet location and the high standard of room cleanliness.We hope to welcome you back to Rixos The Palm in the future for another relaxing and fun-filled holiday.Warm regards,Hotel Management

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• User:Elina P

  Trip type: Business

  Exceptional venue for corporate events

  07 Mar 2026

  Our stay at Rixos The Palm Dubai was exceptional from start to finish. This was our third year organizing a corporate event at the hotel for a group of 50 guests traveling from Europe, and each visit has been just as remarkable as the last.The recent unexpected situation created a lot of stress and concern for many of our guests. However, the team handled everything with exceptional professionalism, flexibility, and kindness. They supported us through the changes and ensured that everyone felt well taken care of despite the challenging circumstances.Rixos The Palm is an outstanding venue for corporate events. From the moment you arrive, the hotel offers a luxurious and seamless experience. If you are looking for a place where your guests can enjoy something truly special, this hotel provides the perfect combination of beautiful surroundings, excellent food, and a wide range of activities that can be tailored to your group. The meeting and training facilities are excellent and set in beautiful surroundings, making it easy to combine productive sessions with relaxation and activities.We would especially like to thank Neha and the entire team for their dedication. We look forward to returning again. Owner at Rixos The Palm Luxury Suite Collection, Owner at Rixos The Palm Hotel & Suites, responded to this review Dear 477elinap,Thank you very much for taking the time to share such a wonderful review of your recent stay at Rixos The Palm Dubai. It was truly a pleasure to welcome you and your group once again for your corporate event, and we are honored that you have chosen our resort for the third year in a row.We are delighted to hear that your experience was exceptional from start to finish. Your kind words about our team’s professionalism, flexibility, and care during the unexpected situation mean a great deal to us. Ensuring that our guests feel supported and comfortable at all times—especially during challenging moments—is something we take great pride in.It is also very rewarding to know that you and your guests enjoyed the combination of our meeting facilities, beautiful surroundings, culinary offerings, and activities. Creating a seamless balance between productive business sessions and relaxing leisure experiences is exactly what we aim to provide for corporate groups.Your special mention of Neha and the team will certainly be shared with them; they will be thrilled to know their efforts made such a positive impact on your event.Thank you once again for your continued trust in us. We truly look forward to welcoming you and your guests back for many more successful events in the future.Warm regards,Hotel Management

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