Roda Amwaj Suites

Recent Reviews: 2884

• User:morgianne l

  Trip type: Family

  Verry bad

  20 Apr 2026

  I've been coming to this hotel every 4 to 6 months since 2019. At first, everything was great, but since last year, I feel like they're doing everything they can to discourage me from coming back, and they've succeeded.I'm visually impaired, and so is my mother. After each reservation, I practically beg them for a bright room, asking if it's possible to give me advance notice so I can cancel—something they don't do.In July, my mother bumped her head several times and still has the scars because we were given a loft with the entrance door under the stairs, which was very dark and caused numerous head injuries. After several complaints, we were given something else after 5 days, but the scars were already there.Despite everything, I'm booking again with the same request: something bright for us, given our visual impairment, to avoid any accidents. I've been assured that this will be done. Upon arrival, we were very disappointed. The apartment was very dark, the pool was slippery, and my 2-year-old baby fell three times in five minutes. I had to take him to the doctor for fear of a broken wrist. I asked for a room with more light, but they told me it wasn't possible because they were fully booked. After requesting a refund, miraculously, something brighter became available after an hour. Frankly, I've been extremely disappointed these past few months. They don't know how to treat loyal customers; never a gesture, an offer, or a discount. On the contrary, I get the impression they don't want me to come back and are doing everything they can to disappoint me, even going so far as to physically injure us. I'm due back in Dubai in three months, but not at this hotelI've been coming to this hotel every six months at most for the past seven years, and this is the first time the housekeeping service has been so disastrous, not to mention the service in general. I was in a three-bedroom room with a private pool, and the pool is never cleaned unless I specifically request it. The towels aren't collected or changed; I constantly have to call for them. The kitchen remained dirty for three days, and worst of all, there was a cockroach on my baby's bed and on the laundry I had just washed.

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• User:Jazen J

  Trip type: Family

  Stay away from booking.com and dont expect empathy from Roda Amwaj front desk

  22 Mar 2026

  Horrible experience with Booking.com, and outrageously horrible front desk service of Roda Amwaj suites. -On March 19, around 8am I saw one of their hotel affiliates offering a very cheap overnight stay. Usually priced at AED 350 per night, but went down to AED 97.-immediately booked the hotel (Roda Amwaj) for that same day- check in March 19, check out March 20.-After I booked the room, of course I a confirmation email at 09:47AM that says “your booking has been confirmed”, with a confirmation number too.-Check in time was at 3PM. We packed our bags, buzzing with excitement and all that good vibe jazz.-we arrived at the hotel at 02:30.-while waiting to check in, I heard customers complaining their reservations for that same day got cancelled.-I immediately checked my email inbox. Lo and behold, my reservation got cancelled at 01:57 PM. just an hour before check-in.Cancelling the booking 1 hour before check in?????? Absolutely absurd.I waited for my turn at the front desk and was told my reservation is not showing in their system. I pointed out the confirmation email and its confirmation number-meaning this was truly finalized. Front desk staff Shabbir stated this not the hotel’s fault- it is between the booking partner (booking.com) and ME. What a callous way to address the problem. Others who got cancelled had no choice- they had their families with them, with packed suitcases and disappointed looks (including me). And they had no choice but to book using walk-in rates (which by my calculations, were triple the price of what was in the booking.com pricing in the morning). Tried to call Booking.com customer service number. (country code 44). AI interface- just plain horrible and obviously in its infancy stage of programming. Waited to get in touch with an agent. By the time I got a live one, the call got disconnected as soon as that male agent stated his opening line. Tried calling back but AI responses were worse than the 1st time. Did not receive any callback even though I was able to give the booking confirmation number and “pin” to the AI bot. Went back to Front desk shabbir. I asked for the duty manager. They said they have NONE. (this was around 3PM). and instead, asked to wait for his supervisor (who was checking in other guests). Waited for supervisor Mohamed. I explained the same thing. And as expected- I heard the same message. It’s not their fault. They said its something about the booking provider’s system being messed up and they (booking.com) are a 3rd party. That the rates given by the booking provider were not approved by the hotel. Things that shouldn’t be said to a very upset and disappointed guest. We don’t need to know those details. That’s not our fault. You (Roda Amwaj) work hand in hand with the booking partner- don’t you have a system to keep close monitor of their published rates based from yours? How often do you look into it? Once a day? I pointed out that it’s not the fault of the guest. The hotel should take this up with booking.com as a very bad customer-impacting situation.I even suggested that the booked reservation should still proceed- then forward the discrepancy in amount to booking.com and the booking provider should pay for their mistakes. But- Roda Amwaj seemed ill-equipped to handle these situations. Either they have inadequate training, or they have NO training or contingency plans at all for things like these. So my wife and I had to leave the hotel because of the disgusting manner this was handled. We returned next day because a few days earlier (prior to the March 19 fiasco)- I booked the same property under Agoda, and that booking (March 20-22) had no problems at all. 1st person I looked for was the duty manager. at our 3PM check-in. and there actually was one. We spoke to her. We told her what we experienced. And in a very apologetic way, she said the same issue. And again, we pointed out it should not be us turned-away supposed to be guests who should suffer. Stay with Amwaj was average. But the 1st impression? Not even worth a point or a star.Cant help but wonder if this was a scheme to trick unsuspecting guests their reservations got cancelled 1 hour before check-in..So they have to bite the bullet and get thr walk-in rates. And I have deleted booking.com from my apps. So to everyone else out there reading this- do NOT use booking.com ever. Use other options like Trivago and their affiliates- but stay away from booking.com Rabii Mehdi, General Manager at RODA Amwaj Suites, responded to this review Dear Jazen,Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your experience was disappointing and understand how frustrating this situation must have felt, particularly with a same-day reservation.After reviewing the matter, we would like to clarify that your reservation was made through an external booking channel, and the rate initially displayed was not generated by the hotel’s direct system. Unfortunately, in rare cases, technical or connectivity issues on external platforms may result in incorrect rates or reservation irregularities.As we understand, communication regarding the booking status was already issued through the respective booking channel prior to arrival. Upon your visit, our team explained the situation based on the information available to us at that time and assisted as appropriately as possible.While we sincerely regret the inconvenience caused to your plans, any further clarification regarding the displayed rate, booking confirmation, or cancellation communication would need to be addressed directly with the booking provider, as these elements are handled through their platform.Thank you again for your feedback. We value all guest comments and remain committed to providing a transparent and professional experience to every guest.Kind Regards,The Management

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• User:Sandor G

  Trip type: Family

  Great place for a family stay

  22 Feb 2026

  Our favourite place to stay in Dubai! Great location next to the beach area and close to the tram. The rooms are spacious and ours had a nice view to the sea. The staff at the restaurant was very nice and helpful at the breakfast. House keeping did an excellent job, especially Emran and Arun were always very kind and did a perfect cleaning! Rabii Mehdi, General Manager at RODA Amwaj Suites, responded to this review Dear Valued Guest,Thank you for sharing your positive experience at our hotel. We are delighted to hear that you and your family enjoyed your stay, appreciated our convenient location and found the rooms spacious with a pleasant sea view. Your kind words about our restaurant staff and housekeeping team, especially Emran and Arun are greatly appreciated. We will be sure to pass along your compliments to them. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Dubai.Kind Regards,Rabii MehdiGeneral Manager

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• User:Elīna V

  Trip type: Family

  Absolutely no flexibility

  20 Feb 2026

  The hotel shows absolutely no flexibility when it comes to bookings. It does not allow you to reduce the number of nights by the amount already paid without requesting a refund. If you want to change your stay, you have to pay an extremely high additional fee: 350 AED per night for a 4-night stay and 200 AED per night for an 8-night stay. This strict policy makes planning your stay very inconvenient and shows a complete lack of interest in the guests. Rabii Mehdi, General Manager at RODA Amwaj Suites, responded to this review Dear Valued Guest,Thank you for sharing your feedback. We were concerned to read your comments, especially as your arrival with us is still in the coming days.As your booking was confirmed and prepaid on a non-refundable basis, the applicable rate and cancellation conditions were clearly outlined at the time of confirmation. Prior to your arrival, our reservations team carefully reviewed your request to shorten the stay and provided all available options in line with the agreed policy. While we always strive to be as flexible as possible, certain promotional and advance purchase rates are offered at a reduced price in exchange for fixed terms, which unfortunately limit modifications or cancellations.Regarding the adjustment of the number of nights and occupancy details, the revised rate reflected the change in booking structure and the applicable pricing at that time. As a gesture of goodwill, our team had already extended the maximum possible discount and included additional arrangements to support your request.We fully understand that travel plans can change unexpectedly, and we sincerely regret that on this occasion we were unable to offer greater flexibility. Please be assured that our intention is never to cause inconvenience, but to apply our policies consistently and fairly to all our valued guests.We genuinely look forward to welcoming you in the coming days and hope to provide you with a comfortable and enjoyable stay. Should you wish to discuss this matter further prior to arrival, please feel free to contact us directly.Kind Regards,The Management

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• User:Akylbek T

  Trip type: Family

  Family

  27 Jan 2026

  Variety of options in the breakfast and dinner staff are helpful and Lolita,Van ,Nisha ,Bipolove are the best. They give us the best service and location also good.we enjoy a lot. Rabii Mehdi, General Manager at RODA Amwaj Suites, responded to this review Dear 367akylbekt,Thank you for choosing us for your family stay! We are thrilled to hear you enjoyed our prime location and the variety offered at breakfast and dinner. Most importantly, we will be sure to share your wonderful praise with Lolita, Van, Nisha, and Biplove—they will be delighted to know they made your visit so special.We look forward to welcoming you and your family back soon!Best Regards,Rabii MehdiGeneral Manager

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