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Shangri-La Dubai

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Shangri-La Dubai

locationDubai, Dubai

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About Shangri-La DubaiAbout Shangri-La Dubai

Location

This hotel lies around 10 km from the city centre approximately 15 km from Dubai international airport and about 5 minutes from the World Trade Centre and the conference and business centre. Various other attractions such as the Wonderland leisure park, the Jumeirah mosque, the Gold Souq, the Spice Souq, the museum and Al Fahidi fort are all located within a few minutes of the hotel.

Facility

The hotel has a lift and features 301 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a hotel doctor and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning ensures that rooms maintain just the right temperature. Most units have a sea view. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower, a bathtub, a whirlpool bath and a bidet. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and smoking rooms.

Sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For those who wish to stay active while on holiday, the hotel offers tennis. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, squash and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. A dance club offers fun and entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include half board and full board. Breakfast, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Shangri-La Dubai Amenities at Shangri-La Dubai

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Sanitiser dispenser

  • Meals

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      Evening Buffet

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Pool

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      Gym

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3744

Very Good

341

Average

94

Poor

34

Terrible

46

Recent Reviews: 4259

  • User:Sabrina I

    Trip type: Family

    Breakfast

    rating25 Apr 2026

    I don’t usually leave reviews, but I felt I had to mention the exceptional service we received at breakfast during our stay a few weeks ago. The chefs truly went above and beyond for me and my daughters, accommodating our custom requests with such care and attention. I’m still thinking about those eggs Benedict with smoked salmon and green chillies—absolutely unforgettable! Thank you for making our mornings so special.

  • User:Amwaj2o2o

    Trip type:

    Relaxing and luxury treat

    rating22 Apr 2026

    Thank you for all Shangri-la family for them good work and respectful treat to all client especially Mr. Khodarahm thank you for your kindness and helpful always keep the good work up Hakan Ozel, General Manager at Shangri-La Dubai, responded to this review Dear Amwaj2o2o, Thank you very much for taking the time to share your review on Tripadvisor about your stay at Shangri-La Dubai.We are delighted to read that you had a relaxing stay with us. Our team takes great pride in going above and beyond to create a memorable experience for our guests, and it’s truly rewarding to know that this was felt throughout your stay. Please rest assured that I will share your kind words with Khodarahm and the rest of the team, and I am sure that they will definitely appreciate your commendations. Thank you for your patronage and we are looking forward to welcoming you back again to Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General Manager, Shangri-La Dubai

  • User:phillinem15

    Trip type: Couples

    Seamless and Wonderful Shangri-La Experience

    rating18 Apr 2026

    My recent stay at Shangri-La was truly pleasant and seamless. From the moment I arrived, the front desk staff showed genuine attentiveness and professionalism, ensuring a smooth check-in and an equally efficient check-out. A special mention to Kunga, whose thoughtful coordination and warm assistance elevated the entire experience. It’s the kind of service that leaves a lasting impression. I would definitely recommend this place to anyone looking for comfort, care, and exception Hakan Ozel, General Manager at Shangri-La Dubai, responded to this review Dear phillinem15, Thank you for taking your valuable time to post your review on Tripadvisor following your stay at Shangri-La Dubai.We are delighted to learn that your experience was seamless and pleasant from arrival through departure. More importantly, it is indeed heartwarming to know that it is our colleagues who truly made an impact and were able to create moments that made your stay wonderful. It was our privilege to be of service to you and please rest assured that I will share your kind words with Kunga and the rest of the team, and I am sure that they will definitely appreciate your commendations. Thank you for your patronage and we are looking forward to welcoming you back again to Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General Manager, Shangri-La Dubai

  • User:ashasg03

    Trip type: Family

    Amazing hotel

    rating15 Apr 2026

    What a wonderful hotel located by the metro and dubai mall. Me and my family had a great experience at this hotel. The staff are amazing and catered to all our needs. Hakan Ozel, General Manager at Shangri-La Dubai, responded to this review Dear ashasg03, Thank you for taking your valuable time to post your review on Tripadvisor following your stay at Shangri-La Dubai.We are delighted to learn that you and your family had such a wonderful stay with us. It’s great to know our location and proximity to the metro and Dubai Mall, added to your experience. We strive to provide attentive and personalized service to all our guests and your appreciation for our team truly means a lot.Thank you for your patronage, and we are looking forward to welcoming you back again to Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General Manager, Shangri-La Dubai

  • User:A5gur

    Trip type: Family

    Great service, location and hospitality

    rating13 Apr 2026

    Highly recommended. The service received was impeccable. Due to a disability, the hotel staff went above and beyond to make our stay as comfortable and pleasant as possible. Highly recommended and the pillow menu was a nice touch along with the surprise birthday cake and balloons Hakan Ozel, General Manager at Shangri-La Dubai, responded to this review Dear A5gur, Thank you for taking your valuable time to post your review on Tripadvisor following your stay at Shangri-La Dubai.We are delighted to learn that you enjoyed your stay and that our team could make you feel comfortable and well cared for. We are also glad you liked the little touches like the pillow menu and birthday surprise. We truly appreciate your recommendation, and we are looking forward to welcoming you back again to Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General Manager, Shangri-La Dubai

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