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Sheraton Mall Of The Emirates Hotel, Dubai

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Sheraton Mall Of The Emirates Hotel, Dubai

locationDubai, Dubai

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About Sheraton Mall Of The Emirates Hotel, DubaiAbout Sheraton Mall Of The Emirates Hotel, Dubai

Location

This hotel is directly connected to Mall of the Emirates and Ski Dubai, and is just a short walk away from the metro station, which provides guests with easy access to the city.

Facility

The hotel has a lift and features 481 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms include a double bed. Separate bedrooms are available. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, satellite television, a radio and WiFi provide all the essentials for a comfortable holiday. Slippers, daily paper and pillow menu provide guests of the hotel with additional comfort. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and pleasantly heated water to ensure comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, beach volleyball, golf, fishing and horse riding. With windsurfing, snorkelling and diving available, the hotel also caters to water sports enthusiasts. The hotel's location is particularly ideal for skiers. Ski passes are available locally. Sport and leisure facilities at the hotel include a gym, bowling and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. A dance club and a nightclub round out the entertainment options.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. A variety of catering options can be booked. Guests can choose between half board and full board. Breakfast, lunch and dinner will satisfy appetites big and small. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Sheraton Mall Of The Emirates Hotel, Dubai Amenities at Sheraton Mall Of The Emirates Hotel, Dubai

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Beach Volleyball

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      Bowling

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

5612

Very Good

534

Average

123

Poor

62

Terrible

71

Recent Reviews: 6402

  • User:Katherin M

    Trip type: Solo travel

    I was very amazing experience, I love this place thanks so much

    rating20 Apr 2026

    Tried Gray Wellness Club and honestly it’s one of the most aesthetic wellness spaces in Dubai 🤍The vibe is super calm and luxurious, not like a typical gym. I loved the sauna, steam and cold plunge — perfect for relaxing and recovery after training.They also have beautiful workout spaces, Pilates and a healthy café which makes the whole experience feel very complete.Definitely a place to reset your body and mind ✨ Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this review Dear Guest, We thank you very much for taking the time to share your feedback. We are delighted to know that you had an amazing experience at Gray Wellness Club.We appreciate your kind compliments about our service and facilities. We certainly look forward to welcome you back again soon. Kind regards, Slim Zaiane General Manager

  • User:JohnC655

    Trip type: Couples

    Very disappointing

    rating13 Mar 2026

    I have stayed in many Kempinski Hotels around the world for work. As a treat before flying home, I booked this hotel. I will never come back as its been one disappointment after another. Initial check in was slow even though we were the only ones checking in. We were then told there was no breakfast buffet and had to use room service. If I had known this on booking then I would have cancelled and gone elsewhere. We were really looking forward to the breakfast - ordering in room would mean the food would be cold as we like to select a little often from the buffet and not order a huge amount in one go. I was also looking forward to having a steam and sauna. The gym area is huge and well equipped. However, the sauna fits only 2 people. Steam room is also very small compared to size of gym. I suspect its operated by a private company as I had to wait for housekeeping to be called to open a locker as I was a hotel guest The expectation was for me to call housekeeping again to open it again later - the only way to do this would be to walk back through the gym area in my swimming shorts to gym reception and ask. I didn't bother using the steam/sauna. I paid for a larger room which was nice but trying to run a bath was a long exercise due to low water pressure in room. We decided to sit by the lovely pool which was ruined by noise from the nearby freeway in addition to the music that was being played. Overall, this is my worst experience of a Kempinski hotel and I will not be coming back. The hotel sent me several emails after my booking and could have been open about the breakfast limitation and gym not being welcome to hotel guests. This would have allowed me to cancel and go elsewhere. Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this review Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates.We sincerely regret for falling short of meeting your expectations. Your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. This is not the level of service we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future.Yours sincerely,Slim ZaianeGeneral Manager

  • User:Aizhan Z

    Trip type: Solo travel

    I really enjoyed the yoga class at Gray Wellness Club. The atmosphere is calm and beautiful, and the studio is very clea

    rating10 Mar 2026

    I really enjoyed the yoga class at Gray Wellness Club. The atmosphere is calm and beautiful, and the studio is very clean. The instructor was great and the class made me feel relaxed and energized. Highly recommend! Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this review Dear Guest,We thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your your visit to Gray Wellness Club.We certainly look forward to welcoming you back to the Kempinski Hotel Mall of the Emirates, in the not too distant future. Yours sincerely,Slim Zaiane General Manager

  • User:Jeni K

    Trip type: Solo travel

    The Gray wellness

    rating09 Mar 2026

    had a wonderful experience at this wellness club.The Pilates reformer class was excellent- the machines are high quality, modern, and beautifully maintained. The trainer was very attentive to details and made sure everyone was performing the exercises correctly. The atmosphere in the studio is calm, welcoming, and very inspiring. I left the class feeling stronger, relaxed, and energized. Highly recommend this place for anyone who enjoys Pilates and a great wellness environment. Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this review Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us your feedback. Your kind words about Gray Wellness Club are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

  • User:Vacation45740652327

    Trip type: Solo travel

    Amazing

    rating09 Mar 2026

    Review:“I had such a wonderful experience at the Gray Wellness Club at the Kempinski Hotel Mall of the Emirates in Dubai. The atmosphere is incredibly calm, elegant, and luxurious. Everything feels very clean, professional, and thoughtfully designed for relaxation and well-being.The facilities are amazing, and the whole space gives you a feeling of balance and peace. It’s the perfect place to recharge, take care of your body, and enjoy a high-quality wellness experience.Highly recommend for anyone looking for a premium wellness and fitness space in Dubai.” Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this review Dear Guest,Thank you for visiting Gray Wellness Club. I appreciate your gesture in taking the time to leave us your feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

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