Signature 1 Hotel Barsha Heights - Tecom

Recent Reviews: 603

• User:Mohana D

  Trip type: Family

  Good 👍

  26 Apr 2026

  Special thanks to mohamed for exceptional hospitality and support throughout my stay. They truly made the experience memorableSpecial thanks to mohamed for exceptional hospitality and support throughout my stay. They truly made the experience memorable

• User:thongtinaro

  Trip type: Couples

  “Unprofessional Staff, Privacy Issues & Safety Concerns”

  10 Apr 2026

  I am currently staying at Signature Hotel Barsha Heights under a 6-month offer arranged through an agent, and unfortunately my experience has been very disappointing.From the first day, the reception staff was not welcoming. One staff member in particular behaved very rudely, ignored requests for assistance, and even made inappropriate personal remarks about me to my husband, calling me a “crazy girl” and a “bad girl.” This is completely unacceptable in the hospitality industry.There were also multiple issues with the services promised versus what was actually provided. We were initially told that cleaning would only be once per week, even though our agreement clearly included twice-weekly cleaning. The same confusion happened with parking, which was part of the offer but was denied until we pushed multiple times. Even basic items like bath mats were later said to be chargeable, which was never communicated before check-in.Another major concern is privacy and safety. Housekeeping entered our room without proper permission on two occasions—once when we were not there and once while my husband was inside. We were told that after knocking three times they can enter, which is not acceptable and made us feel unsafe. Additionally, I had a very concerning experience within the hotel premises. One day near the R floor elevator area, a suspicious individual approached me after being seen hiding in the men’s washroom. Security later intervened and removed the person from the property. This incident happened recently and was extremely unsettling, especially as a female guest, and raises serious concerns about overall safety and monitoring within the hotel.Regarding the cooking concern, we have been living in Dubai for the past 7 years and had many personal belongings with us at the time of check-in. During one instance when housekeeping entered our room without our consent, they noticed these items and later we received a call from reception instructing us not to cook using a rice cooker. This assumption was made without any basis and felt unnecessary and intrusive. If we did, there would be fire alarm. We dine outside most of time and barely stay at home.We also deposited AED 500 at the time of check-in, but were later charged an additional AED 500. The reason given was related to a verbal argument, which is unfair and unjustified. There was no physical altercation, no damage to property, and no intention to harm or destroy anything. As guests, we are fully aware of the consequences and would not engage in such behavior.Overall, the stay has been stressful due to poor communication between the agent and hotel, unprofessional staff behavior, and lack of respect for guest privacy. I would not recommend this hotel, especially for long-term stays.

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• User:917antonettee

  Trip type: Family

  Great Experience

  24 Mar 2026

  Rooms are clean and they bathroom Signature Hotel, Marketing at Signature 1 Hotel, Barsha Heights, responded to this review Hi Tony, thank you for the positive feedback! We're always happy to hear good things from our guests. We are glad you enjoyed your experience at Signature 1 Hotel. Looking forward to seeing you again soon. Thanks & Regards, Signature Hotel Management

• User:Jeyanix

  Trip type: Business

  Poor Guest Service

  23 Feb 2026

  Dear Management of Signature Hotel,Your slogan says, “It’s a good day to have a good day.” Unfortunately, my recent stay did not reflect that message.I checked in on 21 February and checked out on 22 February 2026. Upon check-in, the receptionist (whose name I unfortunately forgot, but her badge indicated “Telephone Operator”) informed me of the AED 200 deposit requirement. I explained that I would provide the deposit once my companion arrived.After reaching my room, I called reception and requested to speak with Sagar, who was introduced to me as the supervisor on duty. I calmly asked whether it would be possible to waive the AED 200 deposit since we were staying for only one night, the stay was work-related (not leisure), and there was no minibar in the room.Before I could fully explain, he immediately declined and stated that it was hotel policy. I told him I completely understand hotel policies. However, policies can sometimes be reviewed depending on circumstances. Given that it was a short, professional stay, I politely asked for reconsideration.For context, I worked in the hospitality industry for seven years, including serving as a Shift Leader in a reputable international chain under the Marriott International. During my experience, we encountered similar guest requests, and when appropriate, we exercised discretion while still protecting the hotel’s interests. Hospitality is not only about policy enforcement but also about flexibility and guest relations.Sagar later called me again, stating he had spoken to his manager and that the deposit was still required. I requested to speak directly with the manager, but I was told it was not within his authority to resolve further. I respectfully question the purpose of holding a supervisory position during a shift if even minor guest concerns cannot be handled or escalated efficiently.Throughout this exchange, I remained respectful. However, I felt disturbed and distracted during my work because of repeated calls regarding the deposit. We had no intention of smoking, damaging property, or misusing hotel facilities. A small, short-term business stay should have been evaluated with some level of consideration.I fully respect hotel policies, but hospitality should also involve understanding, flexibility, and professionalism in communication. My concern is not merely about the AED 200 deposit, but about how the situation was handled.I hope management will review this matter and ensure that guest concerns are addressed with a more service-oriented approach in the future.Sincerely,Elle Signature Hotel, Marketing at Signature 1 Hotel, Barsha Heights, responded to this review Dear Ms. Elle, thank you for taking the time to share your detailed feedback regarding your recent stay at Signature 1 Hotel. We truly appreciate your perspective and your understanding of hospitality standards. We regret that the security deposit process caused any inconvenience during your stay. Please note that the AED 200 security deposit is a standard hotel policy applicable to all guests, regardless of length or purpose of stay. This is clearly communicated across booking platforms, in reservation confirmations, and at the time of check-in. The deposit is taken to facilitate in-house services and is fully refundable upon departure. Our team followed the established procedures accordingly. While we always strive to be as accommodating as possible, certain operational policies must be consistently applied. We regret if the communication around this matter did not meet your expectations, and your comments regarding guest interaction have been shared with the relevant team for review and improvement. We are pleased to hear you enjoyed the breakfast, and we appreciate your overall feedback, which helps us continuously enhance our service standards. Thank you once again for your valuable comments. Warm regards, Signature Hotel Management.

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• User:Sheryl C

  Trip type: Couples

  Welcome Experience and worth to stay !!!!!

  18 Feb 2026

  Absolutely wonderful xperienced. Food in restaurant needs to be upgrade for a taste as No mus international taste all Asian and needs to Improve more.Staff And people are great as you can see they are trained to be in Hotel Industry.Appreciate more one of a kind Receptionist Kristine as we are welcome in a Professional attitud and seems More interesting to talk to someone atleast understand you situation when u had an issue in the room.All Stay and outstanding serviceWanna Commend Mis Kristin ..!!!!!!!! She is so Smart and Charisma we felt so welcomed. Signature Hotel, Marketing at Signature 1 Hotel, Barsha Heights, responded to this review Hi sherylcA4585UM, thank you for your kind feedback and for staying with us. We are pleased to know you had a great experience and appreciated the service provided by our team. Your compliments will be shared with the staff. We also appreciate your comments regarding the restaurant, and your feedback has been duly noted for review. We look forward to welcoming you again in the near future. Thanks & Regards, Signature Hotel Management

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