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Sls Dubai Hotel & Residences

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Sls Dubai Hotel & Residences

locationDubai, Dubai

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About Sls Dubai Hotel & ResidencesAbout Sls Dubai Hotel & Residences

Location

This hotel is located in the heart of Dubai.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Parking facilities available to guests include a garage and a car park (no extra charge). Further services include a 24-hour security service, a babysitting service, a car hire service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel doctor. Bicycles can be kept in the bicycle storage area.

Rooms

Rooms feature a living room and a bathroom. Air conditioning ensures comfortable temperatures. A balcony is among the standard features of some rooms. Guests are sure to get a good night's sleep in the double bed. Separate bedrooms are available. Children's beds can be requested for younger guests. There is also a safe and a desk or, for an additional fee, a minibar. Additional features include a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. Bathrooms with wheelchair access can also be booked. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. Half board is offered as a catering option. In addition to breakfast, the hotel also offers lunch and dinner à la carte. Children's meals and halal food can be prepared on request. The hotel also offers snacks. Alcoholic beverages are available.

Amenities at Sls Dubai Hotel & Residences Amenities at Sls Dubai Hotel & Residences

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Half Board

  • Sport/Entertainment

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      Children's Pool

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2007

Very Good

109

Average

35

Poor

33

Terrible

79

Recent Reviews: 2263

  • User:Ace696

    Trip type: Solo travel

    41 Excellent Staff Members

    rating25 Mar 2026

    Would like to name 41 individuals that I have feel have been consistent and excellent in their approach to their roles. Important to note that I feel that there are many more really good staff members that have been very good, but I feel these individuals have just been noticeably professional in their roles and appear to be well rounded individuals in their approach. In no particular order the names are:1) and 2) Lasanthe (housekeeper) and Ajin -(housekeeping manager) House keeping team - Excellent attention to detail and care consistently. Lasanthe has been truly exceptional throughout the last 14 months. I think he would make a fantastic manager in housekeeping or even in another department which he choses. He is very impressive.3) Caroline - Phone handling - Always excellent, consistent and professional in handling calls. 4) and 5) Valet - Taj and Muhammad Munsif - They are always attentive and focused on the job. Truly excellent at their roles Always ready to help without even asking for their help. 6) Belle Femme - Apple - Over the last year Apple has been always been smiling every time I greet her. She’s professional, very kind and helpful. 7) and 8) Spa - Anita and Gede. Gede has been excellent at the Spa reception, always very friendly and professional. Anita has been very friendly too, and she has very calm energy which is perfect for the spa. She’s been very professional, proactive and efficient in managing requests and complaints.9) Downstairs hotel reception - Scott - Always very presentable, polite and pro-active in his approach to guests. 10) 11) 12) 39) and 40) Security: Victor, Edwin and Muhammad Ali - Professional and proactive in their roles. Their personalities are very different but they are very skilled and tactful in managing guests and managing the issues that arise. Ashish and Touseef have also been excellent from the security management team. They are very skilled in managing conflict situations.13 and 14) S-Bar: Nikos and Ikram - Ikram: Been here more recently but she has been very professional, greets with a smile, is helpful, and appears focused always. Nikos is very presentable and professional. His vibe fits well with the brand. 15) 74th Floor: Larissa - Probably the most improved staff member over the last year. She’s smiling more, professional in her approach and looks very presentable at the reception.16) Management: Goran - Really has shown admirable and exemplary leadership as a GM before the tough times and also during the tough times. His level of genuine care for the hotel is unrivalled to anything I’ve seen before. 17) 18) 19) and 20) Reception: Ahmed, Bryant and Elizabeth and Angel have been very excellent and helpful consistently in handling reception/ front desk issues. 21 and 22) Ellamia: Hamdi, and Celine are always smiling, and are doing a perfect job in their roles. Even when they’re busy, they are doing their jobs with a smile. 23) 24) 25 26) 27) and 28) Filia: Maya, Lara, Isabella and Irene have been consistently all rounded individuals, excellent to see them in the evenings at Filia. Una the chef is also always smiling even when she’s super busy and her pizzas are always top. Shylet and Bella from the mornings and afternoons at Breakfast and at Filia are always positive, smiling, professional and kind in their interactions. This is very refreshing in the mornings ti have this energy. 29) 30) 31) 32) and 33) Privilege: Sarah, Jovan, Sherie, Geoffray have been excellent. And the gentleman doing the Shisha with the long black hair is also excellent 34) and 35) DJ Dio and DJ Ona absolutely excellent energy with their sets. 36) Fabio from operations has been very professional and kind in interactions. 37) and 38) Engineers: Sanjay and Sunil. Professional, efficient and quick in their work.41) Adrian from marketing. He’s very SLS. Excellent manager for marketing. Consistently positive in energy. Always smiling. Very professional and efficient in handling any issues. Adrian Lozada, Guest Services / Front Office at SLS Dubai Hotel & Residences, responded to this review Dear Ace,Thank you for your incredibly thoughtful feedback and for taking the time to recognize so many of our team members. It truly means a lot to all of us.We are grateful for your continued support and are delighted to know that our team has consistently made a positive impact on your experience. Your kind words will certainly be shared with everyone mentioned.It is guests like you who inspire us every day, and we look forward to welcoming you back again soon!Warm regards,SLS Dubai Guest Experience Team

  • User:Harsh K

    Trip type: Solo travel

    Ahmed is best

    rating13 Mar 2026

    ahmed is best . Hotel is best . Seriously great customer service . I stayed here for 20 days around my days was best Adrian Lozada, Guest Services / Front Office at SLS Dubai Hotel & Residences, responded to this review Dear Harsh K,Thank you for your amazing feedback. We are truly delighted to know that you had such a great experience during your stay with us.A special thank you for recognizing Ahmed! We will be sure to share your kind words with him. It is always rewarding for our team to know their efforts made a positive impact.We truly appreciate your support and look forward to welcoming you back to SLS Dubai again soon.Warm regards,SLS Dubai Guest Experience Team

  • User:Stay10866453110

    Trip type: Family

    Exceptional Experience

    rating28 Feb 2026

    My experience at SLS was truly exceptional. The highlight of my visit was the relaxing massage and breathtaking view. From the moment we arrived, the staff was warm and welcoming. We were greeted by Mina and Zeina who made sure we were taken care of. Adrian Lozada, Guest Services / Front Office at SLS Dubai Hotel & Residences, responded to this review Dear Guest,Thank you for your wonderful feedback. We are delighted to know that your experience at SLS Dubai was truly exceptional and that the relaxing massage, breathtaking views, and warm welcome made your visit so memorable. Mina and Zeina will be especially pleased to receive your kind recognition.We look forward to welcoming you back to SLS Dubai for another exceptional stay.Warm regards,SLS Dubai Guest Experience Team

  • User:Firas M

    Trip type: Family

    10/10, would highly recommend

    rating28 Feb 2026

    The staff were incredibly welcoming and helpful, especially Mina who escorted us to the spa and the pool where we were met with the great Privilege team that catered to our every need. The food was excellent and the view was exceptional, I would definitely go there again. Adrian Lozada, Guest Services / Front Office at SLS Dubai Hotel & Residences, responded to this review Dear Guest,Thank you for your wonderful feedback and recommendation. We are delighted to know that Mina and the Privilege team helped make your visit so enjoyable and that the service, food, and views all contributed to such a memorable experience.Your kind recognition will certainly be shared with the team, and we look forward to welcoming you back to SLS Dubai again soon.Warm regards,SLS Dubai Guest Experience Team

  • User:Odyssey44100717571

    Trip type: Couples

    Great Service

    rating27 Feb 2026

    I didn’t stay at the hotel, but I visited the restaurant and accidentally forgot my wallet. Lilly kindly helped me find it in a very short time. I really appreciate her honesty and quick support. Thank you, Lilly! Adrian Lozada, Guest Services / Front Office at SLS Dubai Hotel & Residences, responded to this review Dear Guest,Thank you for your wonderful feedback. We are delighted to know that Lilly was able to assist you promptly and that her honesty and support made such a positive impression. Your kind recognition will certainly be shared with her.We hope to have the pleasure of welcoming you to SLS Dubai again in the future.Warm regards,SLS Dubai Guest Experience Team

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