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The Heritage Hotel, Autograph Collection

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The Heritage Hotel, Autograph Collection

locationDubai, Dubai

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About The Heritage Hotel, Autograph CollectionAbout The Heritage Hotel, Autograph Collection

Location

This hotel is located in the heart of the old town, close to the spectacular Burj Dubai, which provides easy and short access to the airport, the five star dining and entertainment of the old town and to many well-know areas in Dubai, such as the world’s largest tower, the Dubai mall, and the world’s largest shopping centre. Dubai International Airport is 10 km from the hotel.

Facility

197 rooms, including 8 junior suites and 187 double rooms, are located on 9 storeys and can be reached by lift. The friendly staff at the reception desk in the lobby are happy to answer any questions. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket, are great for shopping or just browsing. Children can enjoy the playground. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Other services include a 24-hour security service, a babysitting service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry, a page service and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms feature a living area, a kitchen and a bathroom, and air conditioning ensures just the right temperature. A balcony is among the standard amenities of some rooms. Rooms have a double bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. For guests' convenience, units include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a plug adapter and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and 1 smoking room.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of refreshing drinks await guests at the pool bar. There are many ways to relax or stay active at the hotel, including tennis, golf, a gym, squash, aerobics, a spa and a sauna. Leisure facilities include a kids' club, a dance club and a nightclub.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Catering options include bed and breakfast, half board and full board. Breakfast, a lunch buffet and dinner offer plenty of delicious variety.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at The Heritage Hotel, Autograph Collection Amenities at The Heritage Hotel, Autograph Collection

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Full Board

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      Half Board

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      Lunch Buffet

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Golf

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

9.4 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4568

Very Good

695

Average

144

Poor

58

Terrible

38

Recent Reviews: 5503

  • User:728kata

    Trip type: Friends getaway

    Accommodating staff

    rating23 Apr 2026

    We have nice experience with the staff. thanks to Vinayak and Khin

  • User:Lemdaniel

    Trip type: Business

    Appreciation for Ganesh

    rating15 Apr 2026

    We were here for three days on a business trip and enjoyed your services. We are particularly enjoyed the service from the one of the waiter Ganesh Kumar. We are really thankful. Asaad Haroon, General Manager at The Heritage Hotel, Autograph Collection, responded to this review Hi Lemdaniel! On behalf of the entire The Heritage Hotel, Autograph Collection team, I would like to express our sincere gratitude for choosing our hotel and taking the time to share your review. Your feedback is invaluable to us, and we truly appreciate your generous comments.We are thrilled to hear that your experience at The Heritage Hotel, was delightful. Rest assured that I have relayed your message to our dedicated teams. As we continuously strive to enhance our services and facilities, feedback from valued guests like yourself plays a crucial role in shaping our improvements.We look forward to welcoming you back soon for another memorable stay at The Heritage Hotel!Warm regards,The Heritage Hotel, Autograph Collection

  • User:GEROME R

    Trip type: Couples

    Great food and good staff

    rating10 Apr 2026

    Had a great dining experience at Netz Barand restaurant! The food was absolutely delicious, with fresh ingredients and well-balanced flavors in every dish. The staff Mr Ganeesh were friendly, attentive, and made sure we were comfortable throughout our visit. The ambiance was also very relaxing—perfect for both casual meals and special occasions. Definitely a place I would recommend, and I’m looking forward to coming back again! Asaad Haroon, General Manager at The Heritage Hotel, Autograph Collection, responded to this review Hi Geromer10! On behalf of the entire The Heritage Hotel, Autograph Collection team, I would like to express our sincere gratitude for choosing our hotel and taking the time to share your review. Your feedback is invaluable to us, and we truly appreciate your generous comments.We are thrilled to hear that your experience at The Heritage Hotel, was delightful. Rest assured that I have relayed your message to our dedicated teams. As we continuously strive to enhance our services and facilities, feedback from valued guests like yourself plays a crucial role in shaping our improvements.We look forward to welcoming you back soon for another memorable stay at The Heritage Hotel!Warm regards,The Heritage Hotel, Autograph Collection

  • User:Julian R

    Trip type: Family

    Amazing location it’s beautiful and very nice also near by to the Dubai mall and Burj Khalifa

    rating14 Mar 2026

    Since I arrived at this excellent place, I met the employee Ahmed Shalaby, who has always been willing to help us and always greets us with a smiling face, constantly reassuring us.I remember one situation when he helped me carry my luggage to the room. I wanted to give him a gift, but he refused. I also tried to reward him with money, but he refused that as well.Honestly, I am truly grateful to this person who enters the heart without knocking Asaad Haroon, General Manager at The Heritage Hotel, Autograph Collection, responded to this review Hi Ahmad S!On behalf of the entire The Heritage Hotel, Autograph Collection team, I would like to express our sincere gratitude for choosing our hotel and taking the time to share your review. Your feedback is invaluable to us, and we truly appreciate your generous comments.We are thrilled to hear that your experience at The Heritage Hotel, was delightful. Rest assured that I have relayed your message to our dedicated teams. As we continuously strive to enhance our services and facilities, feedback from valued guests like yourself plays a crucial role in shaping our improvements.We look forward to welcoming you back soon for another memorable stay at The Heritage Hotel!Warm regards,Asad Haroon

  • User:Franciely G

    Trip type: Family

    Good food and service thanks man

    rating11 Mar 2026

    Mr. Nurul he is very nice host him give us good recommendations for food and drinks We are having food very nice and service is best 10/10 for him we are again coming very soon se you again nurul Asaad Haroon, General Manager at The Heritage Hotel, Autograph Collection, responded to this review Hi 262francielyg!On behalf of the entire The Heritage Hotel, Autograph Collection team, I would like to express our sincere gratitude for choosing our hotel and taking the time to share your review. Your feedback is invaluable to us, and we truly appreciate your generous comments.We are thrilled to hear that your experience at The Heritage Hotel, was delightful. Rest assured that I have relayed your message to our dedicated teams. As we continuously strive to enhance our services and facilities, feedback from valued guests like yourself plays a crucial role in shaping our improvements.We look forward to welcoming you back soon for another memorable stay at The Heritage Hotel!Warm regards,Asad Haroon

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