The St. Regis Downtown, Dubai

Recent Reviews: 1815

• User:evan_noah

  Trip type: Family

  Meh

  17 Mar 2026

  First time staying at a St Regis, as I never looked at it as a premiere 5-star hotel, such as a Ritz Carlton, Four Seasons or Mandarin Oriental.Upon reflecting on our 2 night stay, I can't really say there was anything memorable or special about the hotel as its really more like a 4.5 star property.Two small issues arose. Enjoyed the small but beautiful infinity pool on the 3rd floor.Being that its warm or hot in Dubai pretty much all tear, I found it odd that there was no water available at the pool. Had to ask the lifeguard if there was cold water anywhere and he headed to the back to provide a bottle. Not sure why the water is "hidden" or readily available but that is a management issue.Earlier in the day, had a forgettable breakfast as I walked out after waiting almost 30 minutes for eggs, and never ate!. (And this was 15 minutes AFTER a Manager walked over and asked how things were and said he would find out what was taking so long.)Surprisingly when I tracked him down before walking out, he made some excuse that the server forgot to put in the order. I asked him what exactly he had "handled" since coming over to the table earlier and all I got was the useless apology and more excuses.The hotel itself is downtown and not too far from the Dubai Mall and close to many restaurants as well.Unfortunately I would not come back as the 2 issues mentioned are the result of Management not knowing how to resolve a simple restaurant problem or something as silly as not knowing (or wanting) to provide water at the pool, without having to hunt someone down . St Regis, Marketing at The St. Regis Downtown Dubai, responded to this review Dear Guest, Thank you very much for taking the time to share your genuine feedback about your recent experience at The St. Regis Downtown Dubai.As we dedicate ourselves to ensuring each guest a memorable experience, your feedback serves as great support to keep improving our hotel operations. Please accept our sincere apology for any shortcomings that may have impacted your stay. Rest assured, your constructive comments have been taken on board positively by the respective departments.Thank you once again for your genuine feedback and we hope we may welcome you back to our property soon in order to demonstrate and deliver experiences up to our brands truest potential. Warm regards,The St. Regis Downtown Dubai Team

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• User:Eric S

  Trip type: Business

  Incredible property staffed by incredible people

  16 Feb 2026

  I spend about 200 days on the road each year. Good service and quality hospitality are really important to me. This hotel had an absolute ideal combination of being understated, being entertaining and being relaxing all at the same time. The tea room and the restaurant were wonderful. The breakfast service was absolutely amazing. The front staff was equally impressive. The Butler service was amazing. I always write honest reviewsso I will say that they forgot to refill my coffee mugs two mornings in a row. That’s what normally make me very upset. However, the service and experience of this hotel overall was so amazing and it was easy to overlook. I tend to be a very finicky traveler.You could select this hotel with your eyes closed and you’ll have an amazing day. St Regis, Marketing at The St. Regis Downtown Dubai, responded to this review Dear Guest,Thank you very much for taking the time to leave your feedback about your recent stay at The St. Regis Downtown Dubai. We are pleased to know that our team met your expectations!Our team will be pleased to read your wonderful compliments on the rooms, culinary experience and genuine hospitality provided by our associates. Rest assured, your constructive comments have been taken on board positively by the respective departments and we sincerely do apologize for any disappointment caused. It is our commitment to ensure that we provide our guests with the highest standards of product and service.We look forward to the pleasure of welcoming you back to our property.Warm regards,The St. Regis Downtown Dubai Team

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• User:Hicham K

  Trip type: Business

  I would bring my family next time

  13 Feb 2026

  Best costumer service, this is the second time I’ve stayed at this hotel and I’m so impressed Special thanks to Jansel who was smiling all the time! Renaissance Downtown Dubai Team, Marketing at The St. Regis Downtown Dubai, responded to this review Dear Guest,Thank you very much for sharing your positive feedback about your recent stay at The St. Regis Downtown Dubai. We are thrilled to know that our team met your expectations!Our team member Jansel will be pleased to read your wonderful compliments on the genuine hospitality provided by her. We are very much looking forward to welcoming you back again soon.Warm regards,The St. Regis Downtown Dubai Team

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• User:Brianna J

  Trip type: Family

  St. Regis Dubai Downtown sets the bar for service & overall experience

  10 Feb 2026

  We had an absolutely incredible experience at The St. Regis Dubai Downtown, and I wanted to extend a sincere and heartfelt thank-you to Anthony and the entire St. Regis concierge team. Your exceptional care, hospitality, and thoughtful attention to every detail truly made this trip a once-in-a-lifetime experience for us.From start to finish, we felt genuinely welcomed and wonderfully taken care of. The level of service and kindness shown throughout our stay left a lasting impression, and we are forever grateful for the memories you helped create.Thank you so, so much for everything — we cannot wait to return and visit again soon. 🩵 St Regis, Marketing at The St. Regis Downtown Dubai, responded to this review Dear Guest, Thank you for taking the time to provide a positive rating about your recent experience at The St. Regis Downtown Dubai! We are pleased to know that you had an enjoyable visit.Our team is very much looking forward to welcoming you again soon.Warm regards, The St. Regis Downtown Dubai Team

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• User:Sheila B

  Trip type: Business

  Excellent service, gorgeous hotel!

  02 Feb 2026

  It’s rare when I write a public review, but this experience at the St Regis Downtown Dubai was beyond words. From an excellent check-in and check-out with Indah and her front desk colleagues (too many to name here), a beautiful bar with stellar Nathan, a fabulous butler experience with Atif and smiling greetings at the main entrance from George and his team, I feel incredibly spoiled! The amazing team was only complemented by an excellent concierge staff and a butler team via WhatsApp that respond quickly to every need. Kudos to GM Saurav Puri and the St Regis collective on enchanting guests at this beautiful hotel. It’s my go-to when I visit Dubai next! St Regis, Marketing at The St. Regis Downtown Dubai, responded to this review Dear Guest,Thank you very much for your wonderful review! We appreciate you taking the time to leave a note about your recent experience at The St. Regis Downtown Dubai. We are thrilled to know that our team met exceeded your expectations!We are thrilled that our dedicated team delivered genuine hospitality with professional demeanor. Each member is passionately trained to ensure every interaction with our esteemed guests leaves a lasting impression and creates unforgettable moments. More than that, we are delighted to read that you had an enjoyable experience with us and appreciate your compliments on the Signature St. Regis Butler Service.Many thanks for your encouraging words. Your feedback will bring extra confidence and motivation in our team. We look forward to the pleasure of welcoming you back to our property.Warm Regards,The St. Regis Downtown Dubai Team

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