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Time Grand Plaza Hotel

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Time Grand Plaza Hotel

locationDubai, Dubai

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About Time Grand Plaza HotelAbout Time Grand Plaza Hotel

Location

This hotel is located on the Damascus Road in the heart of the Al Qusais business and commercial district. It is only 15 minutes from the Dubai Exhibition and Convention Centre and 5 minutes away from Terminal 2 of the Dubai International Airport.

Facility

The hotel has a lift and features 232 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Children can enjoy the playground. Parking facilities available to guests include a garage and a car park. Other services include a 24-hour security service, a babysitting service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. A business centre with fax machine and projector is available.

Rooms

The rooms include air conditioning, a kitchen and a bathroom. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. There is also a washing machine and an ironing set. A telephone, satellite television, a radio, an alarm clock and WiFi ensure optimal comfort. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. The sun loungers are perfect for soaking up some sun. For those who wish to stay active while on holiday, the hotel offers golf. Sport and leisure facilities at the hotel include a gym, table tennis and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Additional amenities include an entertainment programme for children with a number of fun activities.

Meals

Dining facilities include a restaurant, a café and a bar. A variety of catering options can be booked. Guests can choose between half board and full board. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals. The hotel also offers snacks.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Time Grand Plaza Hotel Amenities at Time Grand Plaza Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Children's Pool

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Table Tennis

LocationLocation

Map preview

Around this property:

Beach

10 km

Centre

44.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1004

Very Good

358

Average

91

Poor

27

Terrible

42

Recent Reviews: 1522

  • User:832danielef

    Trip type: Couples

    Decent hotel but not in a great location

    rating09 Mar 2026

    Time Grand Plaza is a 4-star hotel not far from the Dubai International Airport, although it does not provide any shuttle service and the airport is too far for walking there. So the location is not particularly attractive, as it is neither in a nice area of Dubai nor very close to the airport.While the rooms are sufficiently sized and decently decorated, they start to look in need of a renovation. There is a rooftop pool which tend to be rather busy and a small gym.Breakfast and lunch/dinner are served in the hotel restaurant and are fair, with quantity probably winning over quality.Staff is very nice and kind and genuinely try to help the customers. Grand Plaza Hotel, Other at TIME Grand Plaza Hotel, responded to this review Dear Daniele,Thank you for sharing your detailed feedback regarding your stay at TIME Grand Plaza Hotel. We are pleased to hear that you found our rooms comfortable and our staff helpful and kind.We appreciate your comments regarding our location, dining options and facilities. Your observations are valuable to us as we continually look for ways to enhance our guest experience, including improvements to our rooms, restaurant offerings and amenities.We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.Warm Regards,Dylan AniffGeneral Manager,Grand Plaza Hotel

  • User:Cruiser53049736515

    Trip type: Family

    ABSOLUTE FRAUD: Crisis Exploitation, AI, and Biohazards!

    rating05 Mar 2026

    Rating: ⭐ (0/5)I am writing this stranded during a regional crisis.1. The "Double-Dipping" Extortion & Forced Evacuation:The hotel management demonstrated a shocking lack of "Duty of Care." Initially, we were provided with two nights of guaranteed accommodation by flydubai. However, at the peak of the crisis, the hotel staff called our rooms and ordered us to evacuate within 15 minutes, claiming buses were waiting for all flydubai residents. We were literally thrown out during dinner time, forced to leave in a panic for a non-existent flight.After being abandoned at the airport for hours and finding no help, we returned to the hotel at 00:30 AM, exhausted and hungry. Despite our stay being pre-paid and guaranteed for two nights, the hotel refused to let us back in. They blackmailed us: pay out of pocket or sleep on the street. They sold us our own pre-paid rooms while we were stranded in an emergency.2. Real-Life View: Dirty and Untouched Rooms:After being extorted for more money, they put us back into the EXACT SAME UNTOUCHED ROOMS. As my photos prove (photo 4 and 5 ), the beds were unmade, our belongings left as were, and nothing had been cleaned since we were forced to leave. They didn't even pretend to provide a new service.3. Living in a Biohazard:The hygiene standards are horrible:• Mould & Rot: Visible black mould and rotting fixtures in the bathroom.• Biohazards: Filthy windows, practically opaque with dirt, and windowsills covered in thick layers of bird droppings that have clearly been there for months.• Housekeeping Failure: Service is non-existent. Even after repeated requests, the rooms remain subpar and neglected. The housekeeping service is a joke. After ignoring our rooms all day, they finally showed up at 20:00 (8 PM) while I was in the washroom.Upon reading other reviews this has been an ongoing situation for a long time, unprofessional attitude from all sides.4. More LIES:The cherry on top, the photos when searching this hotel are AI generated. Time Grand Plaza Hotel Google search shows AI-generated images (see the Meta AI watermark on their google room photos!) and should be reported immediately to prevent guests from being misguided!VERDICT:Time Grand Plaza Hotel is a parasite on the hospitality industry. They have zero respect for "Duty of Care" and even less for international consumer law. To throw guests out in the middle of the night during a war-related crisis is a stain on Dubai’s reputation. I will be pursuing every legal avenue with the Dubai Department of Economy and Tourism (DET) and international aviation authorities to ensure this hotel is held accountable for their illegal actions. This establishment doesn’t control their shared photos and misguides guests about their rooms and uses crises to steal money from guests. AVOID AT ALL COSTS. Grand Plaza Hotel, Other at TIME Grand Plaza Hotel, responded to this review Dear Valued Guest,First and foremost, we want to sincerely apologize for the distress and inconvenience you experienced during your stay. We deeply regret that your experience did not meet the high standards we aim to provide and that you felt unsafe and unsupported during a difficult situation.Your feedback regarding the evacuation, room condition and hygiene concerns has been taken very seriously. Please know that your experience does not reflect the values or operational standards of TIME Grand Plaza Hotel and we are committed to reviewing all aspects of your stay including staff conduct, housekeeping procedures and crisis management protocols.While we cannot change your experience, we would welcome the opportunity to discuss this matter further and find a way to address your concerns directly. We kindly invite you to contact us or provide your contact details so that we can understand the full details and work toward a resolution.Your safety, comfort and trust are of utmost importance to us and we are committed to learning from this situation to prevent similar experiences in the future.Once again, we apologize for the distress caused and truly appreciate your candid feedback.Warm Regards,Dylan AniffGeneral Manager,Grand Plaza Hotel

  • User:susanwY2242LQ

    Trip type: Couples

    Give this place a wide berth.

    rating30 Jan 2026

    Rooms dirty , with dead insects and smelling mouldy. Bathroom floor constantly wet leaking from toilet. Towels very frayed and not looking clean. Only 2 bath towels, no hand towels. One cup in the room for tea or coffee. How are 2 people able to enjoy a cup together? The lighting is extremely poor. The keys keep going wrong meaning trips to reception. The buffet is really expensive and not very appetising. We wouldn't bother again. Shower runs extremely slow. Basically, a very tired hotel needing a deep clean and renovation. Our friends found their room in a disgusting state too. 'Grand' Plaza is a joke. Grand Plaza Hotel, Other at TIME Grand Plaza Hotel, responded to this review Dear Susan,Thank you for taking the time to share your detailed feedback. We are truly sorry to read about your experience and sincerely apologize for the multiple issues you encountered during your stay. This is clearly not the standard we aim to deliver and we fully understand your disappointment.Your comments regarding room cleanliness, odor, bathroom condition, linen quality, amenities, lighting, key card issues, shower pressure and dining experience are extremely concerning. These matters have been escalated to senior management and shared with our housekeeping, engineering and food & beverage teams for immediate investigation and corrective action.We regret that your stay, as well as your friends’ experience, did not reflect the level of comfort and care we strive to provide. Feedback like yours is taken seriously, as it highlights areas that require urgent improvement.Thank you again for bringing this to our attention. We are sorry we did not meet expectations on this occasion.Warm Regards,Dylan AniffGeneral Manager,Grand Plaza Hotel

  • User:Maikl A

    Trip type: Couples

    Booking was easy and quick and my one night stay was comfortable and hassle free

    rating06 Dec 2025

    I would like to appreciate Manar for her excellent service in the reception she made my stay smooth she’s helpful respectful and kind Grand Plaza Hotel, Other at TIME Grand Plaza Hotel, responded to this review Dear Maikla,Thank you for sharing your wonderful feedback! We are delighted to hear that your stay was comfortable and hassle-free. We will also share your kind words with Manar, she will be thrilled to know her service made a positive impact on your experience.We look forward to welcoming you again soon!Warm Regards,Dylan AniffGeneral Manager,Grand Plaza Hotel

  • User:Ruqaiya A

    Trip type: Couples

    3 night stay

    rating12 Nov 2025

    I had stay in the hotel for 3 nights and the hotel suite is good. It was not that clean, where I fount tissues and hair. Moreover, there is no good interaction with the staff, and communication is bad. Grand Plaza Hotel, Other at TIME Grand Plaza Hotel, responded to this review Dear Ms. Ruqaiyaa,Thank you for taking the time to share your feedback. We are glad to hear that you found the suite comfortable. However, we sincerely apologize for the cleanliness issues and the experience you had with our staff and communication. Your comments are important to us and we are taking immediate steps to improve our housekeeping standards and staff training to ensure better interaction and service for all our guests.We truly value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Warm Regards,Dylan AniffGeneral Manager,Grand Plaza Hotel

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