Occidental Sharjah Grand

Recent Reviews: 3161

• User:kusal2026

  Trip type:

  Amazing Experience and Excellent Service

  10 Sept 2026

  It was amazing experience special thanks for chef sadika and rana from the reception for your kind support ?? Manager Barceló, Owner at Occidental Sharjah Grand, responded to this review Dear Guest,Thank you for letting us know how satisfied you were with your recent stay.We are delighted that your stay at Occidental Sharjah Grand was such an amazing experience, and it is wonderful to hear that our team members left such a warm impression on you.Chef Sadika will be thrilled to know her culinary efforts contributed to your enjoyment, and Rana's kind support at reception clearly made your arrival and stay all the more welcoming. Personal recognition like this means a great deal to our staff, who genuinely care about making every guest feel at home.Your satisfaction score of 80% tells us we are on the right track, and your generous words motivate the entire team to keep delivering memorable moments.We hope to welcome you back soon.Best regards,Guillermo MarañónGeneral ManagerOccidental Sharjah Grand, General Manager

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• User:Fahadddd111

  Trip type:

  rana the best I like this this the good gays in the hotel

  05 Sept 2026

  rana this guy he help me and he’s soo good and I like his work and I will come agin for rana ty for u Manager Barceló, Owner at Occidental Sharjah Grand, responded to this review Dear Fahad,Thank you for taking the time to share your feedback.It is wonderful to know that Rana made such a lasting impression on your stay. His helpful attitude and dedication clearly resonated with you, and we are proud to have team members who go out of their way to create memorable experiences.Your kind words about the rest of the team, the comfort of your room and the cleanliness throughout the hotel are equally appreciated. Seeing perfect scores across value, location, service and quality tells us that every aspect of your visit met your expectations.We are especially pleased that our beachfront setting added to your enjoyment, and we hope you had the chance to take in the panoramic views of the Arabian Gulf.The entire team looks forward to welcoming you back for a future visit.Kind regards,Guillermo MarañónGeneral ManagerOccidental Sharjah Grand

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• User:tariqmehmood2026

  Trip type:

  The overall service was good specialy Alaudin was amazing

  05 Sept 2026

  The service was amazing we will come again and Alaudin was amazing the trip was amazing through out breakfast need to improve a but there are limited options Manager Barceló, Owner at Occidental Sharjah Grand, responded to this review Dear Mehmood,We appreciate you sharing your comments with us.We are thrilled that your stay with us was so enjoyable and that Alaudin left such a strong impression. Knowing that his attentive service contributed to your experience brings us great pride, as our team always strives to make every guest feel truly valued.That said, we are sorry that our breakfast selection did not fully meet your expectations. Our Al Meena Restaurant serves a varied buffet with à la carte specialities and themed nights, and we will certainly take your feedback into consideration.Nonetheless, it is wonderful to read that you appreciated so many aspects of your visit, from the comfort of your room to the cleanliness and the overall atmosphere. Finally, we are delighted that our beachfront location by the Arabian Gulf added to your memorable trip.We look forward to the pleasure of welcoming you back on a future stay. Best regards,Guillermo MarañónGeneral ManagerOccidental Sharjah Grand

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• User:j0hnmartm

  Trip type: Family

  “Rocky start with reservations, but the team made it right”

  28 Aug 2026

  We arrive and there’s nothing. This was supposed to be a surprise for my wife, and with a baby already making the trip tiring, it just didn’t happen. I called reservations to ask why, and spoke to a lady named Sarah who was rude and talked to me like I was being difficult, not like an actual paying guest. She said the setup is only done later in the stay, not on arrival. If we’d been told that upfront, we’d have understood completely. The issue was never the timing, it was nobody telling us.Shortly after, the duty manager Mina called and was genuinely professional, explained the situation, and asked for time to set it up while we stepped out with the baby. We agreed, and when we came back the room was set up nicely. Mina also arranged a late checkout for us afterward, which we appreciated.Credit to Mina and his team for turning things around — the room, the late checkout, all genuinely appreciated. The one moment we can’t get back is walking in together for the surprise, but everything else about the stay was handled well. I’d just encourage the hotel to review how reservations communicates confirmed requests, and to look at how Sarah handles guests on the phone. Would still recommend the hotel overall. Manager Barceló, Owner at Occidental Sharjah Grand, responded to this review Dear Guest,Thank you for taking the time to write this review.We are delighted that you would still recommend our hotel and that Mina and his team managed to turn things around for you. It is wonderful to know that the room was set up nicely upon your return and that the late checkout added comfort to the rest of your stay. Your perfect scores for value, rooms, location, cleanliness and overall quality mean a great deal to us.However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Arriving to find the surprise not yet prepared is not the first impression we want any guest to have, and we regret that the communication from our reservations team left you feeling unheard. We also take note of your experience on the phone, as every interaction should reflect the care and respect you deserve.Nonetheless, Mina's swift and professional handling of the situation shows the level of service we strive to deliver every time. Our beachfront location overlooking the Arabian Gulf, the spacious rooms with sea views, and the dedication of team members like Mina are what make stays here special. We are glad these elements stood out despite the initial hiccup.We hope to welcome you back on a future occasion.Best wishes,Guillermo MarañónGeneral ManagerOccidental Sharjah Grand

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• User:samarairena1

  Trip type:

  Amazing holiday!!

  22 Aug 2026

  I spent an amazing weeks at a beautiful magic country Dubai!! and it was the perfect escape from daily routine. The hotel was so perfect, extremely comfortable rooms. Every morning, I enjoyed a delicious breakfast with breathtaking views of the surrounding scenery. I spent my days exploring local attractions, swimming in the crystal-clear pool, and relaxing on the beach. The weather was perfect, with warm sunshine every single day. I met wonderful people and I had beautiful memories. Manager Barceló, Owner at Occidental Sharjah Grand, responded to this review Dear Samara,It was a pleasure to receive this great review.It is wonderful that you found your stay with us to be the perfect getaway from your routine. We are delighted you enjoyed our comfortable rooms, woke up to scenic vistas during breakfast, and made use of both our inviting swimming pool and beautiful beachfront location.Knowing that you appreciated the convenience, the local attractions, and the lovely atmosphere created by both our team and fellow guests means a great deal to us. Our staff strives to provide warm hospitality, and it is rewarding to hear that your interactions led to lasting memories and that the great weather helped set the scene for a memorable experience.Your satisfaction with the cleanliness, value and quality of our services reinforces the efforts we put into every detail. The lasting memories you describe inspire us to continue delivering the welcoming atmosphere you enjoyed.The entire team looks forward to welcoming you back in the future. Best wishes,Guillermo MarañónGeneral ManagerOccidental Sharjah Grand

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