Hotel Indigo Bath

Recent Reviews: 674

• User:Shervin2015

  Trip type: Friends getaway

  IHG Status is Not Concretely Honoured Here, Better Go Elsewhere

  24 Jun 2026

  The worst IHG experience ever. This was my second stay at this Hotel amongst my numerous visits to Bath, and I was given a beehive type room again. Reception could not be reached from outside whether you called directly or through their call centre (tried for one hour). Hence you could not even remind reception to have your room serviced shortly after lunch time. And when one signals the issues to reception, no senior manager is available, and your complaint is completely distorted. As the hotel did not have enough cleaning staff, the cleaning was also botched. They had cut corners since my last stay as the breakfast had mostly supermarket style muffins and smoothies. Needless to say that my IHG hotels my status was not concretely recognised. And I was a Diamond member, I could not imagine how a Platinum member would be treated. Forget late check outs as well. There are too many customers coming for a day and therefore the hotel doesn't bother with keeping customers happy, as they know most will not return.I love Bath for its thermal Bath and visit it regularly, but I would never return to this poorly run hostel type hotel. The staff is very well trained for apologies and not making it up for their numerous shortcomings. I am sure I will get an empty apology here as well, but I would have appreciated it if they spared me one. Guest Relations, Guest Services / Front Office at Hotel Indigo Bath by IHG, responded to this review Dear Shervin2015, Thank you for taking the time to share your constructive feedback. It is disappointing to hear that your stay did not meet the usual high standards that we strive to deliver for our guests. We do truly value all of our loyal IHG One Rewards members and strive to ensure membership benefits such as complimentary late check-outs and room upgrades are awarded, however these benefits are subject to availability in all IHG hotels and unfortunately at a peak times such as during your stay they are not always available, but I'm pleased that we were able to offer you a late check-out until 12pm on your day of departure. It is also regretful to us that your first room was not to your liking, we had allocated this room with your previous preferences in mind but I am glad we were able to find an alternative room for you once you discussed this with the reception team. We do apologise again that your stay did not meet expectations on this occasion and your feedback will be reviewed as we continually review our offerings in order to provide the best guest experience possible. We do hope that we will welcome you again in the future to leave you with warmer memories of your time at our hotel. Kind regards, Danielle DaviesAssistant Front of House ManagerHotel Indigo Bath

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• User:T4267FXkm

  Trip type: Couples

  Disappointing

  13 Jun 2026

  We have stayed here on several occasions when we do manage to get time away from work and domestic commitments however on this occasion we had such a disappointing stay.We “upgraded” to a vault room which quite frankly was like being in a cave , a member of staff did say they were like Marmite !Complimentary mini fridge consisted of two cans of water, on querying this we were given 2 cans of flavoured water !! , no milk, and a tiny packet of Custard Creams . No waste bin so rubbish had to go in the bathroom bin !When we thought it couldn’t get any worse then at 3am we were woken by an intermittent alarm in the room , every few seconds this high pitched beep which kept us awake from then until we got up , had early breakfast and checked out .So our long awaited break was completely spoilt .Management did take on board our problems however to offer a discount on our next stay along with an upgrade ( this was an upgraded room , apparently!) was quite frankly an insult.We have now taken this up with Hotel Indigo direct Guest Relations, Guest Services / Front Office at Hotel Indigo Bath by IHG, responded to this review Dear Guest, Thank you for taking the time to share your constructive review. It is disappointing to hear that your stay with us did not meet the usual high standards of comfort and relaxation that we strive to provide for all guests. We regret that we did not have the opportunity to assist with the beeping noise in your bedroom prior to your check-out, but at this point we were able to adjust the bill in recognition of the issue you faced overnight. We do hope that we will be able to welcome you back in the future at the preferential rate offered to leave you with warmer memories of our hotels. Kind regards, Danielle DaviesAssistant Front of House ManagerHotel Indigo Bath

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• User:Smiles1168

  Trip type: Family

  Sisters birthday weekend in Bath

  09 Jun 2026

  I drove to Bath with my 3 sisters to celebrate one of their 50th birthdays. We parked in Manvers Street car park which is next door to the hotel for £20 a day. Our rooms weren’t ready when we arrived early so we left our bags and went for lunch. When we got back we were taken to our rooms where our luggage had already been taken. My Sister was surprised with a happy birthday card and 3 chocolates which was a lovely gesture. We had Premium Twin Rooms with lovely decor, air conditioning and a shower. Our rooms overlooked the street but there was very little traffic as the road was closed for roadworks. We were given complementary white and red wine along with still and sparkling water. The bathroom had gorgeous smellies from Muddy & Wild. The beds were so comfy we were able to get a good nights sleep after exploring the city. The rooms were in a quiet area in another town house connected to the hotel, we had a front door on the ground floor to enter and exit rather than going through the main entrance. We had a wonderful stay at the hotel and a great weekend apart from finding my car had been hit in the car park which is now going to cost £220 to repair and respray 🥲 Guest Relations, Guest Services / Front Office at Hotel Indigo Bath by IHG, responded to this review Good afternoon, Thank you for sharing such a warm and detailed account of your sisters’ birthday weekend it sounds like a truly special trip, and we’re delighted the hotel played a part in it. We’re so pleased to hear that you enjoyed the Premium Twin Rooms, the lovely décor, the air conditioning, and the comfort of the beds. It’s wonderful that the quiet townhouse location and private entrance made your stay feel even more relaxed.We’re especially glad your sister enjoyed the birthday surprise — our team loves adding personal touches, and it’s lovely to know it made her day. The complimentary wine, sparkling and still water, and the Muddy & Wild toiletries are all chosen to make the stay feel a little more indulgent, so it’s great to hear they were appreciated.It’s unfortunate, however, that your weekend ended on a sour note with the damage to your car in the Manvers Street car park. That’s incredibly frustrating, especially after such a lovely stay, and we’re truly sorry this happened. While the car park is operated independently from the hotel, we completely understand how upsetting it is to return to unexpected repair costs.Thank you again for your thoughtful review we’re delighted you had a wonderful stay overall, and we hope your sister’s 50th was everything she hoped for. We’d love to welcome you all back for another celebration in the future.Warm Regards, Thomas BennettDuty Manager Hotel Indigo Bath

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• User:657098

  Trip type: Couples

  Terrible

  04 Jun 2026

  The overall experience was far below what I would expect for the price paid. The room was not ready at the advertised check-in time of 3:00 pm, and the reception team appeared overwhelmed and under significant pressure. When we were finally given access to the room, the bed had not even been made, which immediately set the tone for the stay. The entire operation felt disorganised and chaotic. Although some issues were later addressed, the room still did not meet an acceptable standard of cleanliness. Based on this experience, I would not return to the hotel and could not recommend it to others. Guest Relations, Guest Services / Front Office at Hotel Indigo Bath by IHG, responded to this review Dear 657098, Thank you for taking the time to share your feedback and we do apologise that we did not meet expectations for your experience or deliver the usual high standard of service that we strive to deliver. We do hope we will have a future opportunity to welcome you back to our hotel to demonstrate that this is an exception to our usual standards, and leave you with much warmer memories of your time with us. Kind regards, Danielle DaviesAssistant Front of House ManagerHotel Indigo Bath

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• User:Janet P

  Trip type: Friends getaway

  Special

  04 Jun 2026

  Brilliant…loved it…Really clean Guest Relations, Guest Services / Front Office at Hotel Indigo Bath by IHG, responded to this review Dear 37janetp, Thank you for taking the time to share your review. It's wonderful to hear that you enjoyed your stay with us so much! We hope that we can welcome you back again in the future for another wonderful stay. Kind regards, Danielle DaviesAssistant Front of House ManagerHotel Indigo Bath

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